Install & Launch ShipStation Connect

Install ShipStation Connect on each workstation that has a printer connected to it. ShipStation Connect is compatible with both macOS and Windows.

Operating System Requirements

ShipStation Connect is supported on the following operating systems:

  • Windows 10 or later. Make sure any available updates for your version of Windows have also been installed.

  • macOS 10.12 (Sierra) or later.

ShipStation Connect may work on earlier versions of these operating systems. However, earlier versions are not supported and are not recommended.

Install ShipStation Connect only on your Printer Workstation(s)!

Any computer that does not have a printer connected, even if you use it for ShipStation, does not need to have ShipStation Connect installed.

You now have the most recent version of ShipStation Connect. From now on, ShipStation Connect will auto-update when updates are available, so you don't have to worry about using an outdated version.

Review our ShipStation Connect Settings help article for details on the available settings for ShipStation Connect.

Launch ShipStation Connect

Windows users: ShipStation Connect should automatically launch once the installer has completed.

macOS users: Open ShipStation Connect from your Applications folder.

  1. Click Yes when prompted to launch ShipStation Connect automatically when logging in to your computer.

    MacOS Automatically Start pop-up message.

    We recommend allowing ShipStation Connect to start automatically when you log in to your workstation. If you click No on this screen, you must manually launch ShipStation Connect when you wish to print labels from ShipStation using the ShipStation Connect method.

  2. Enter the ShipStation username and password you use as the ShipStation admin when prompted for a username and password.

    ShipStation Connect login screen is shown with the Username and password fields highlighted.

    If you have multiple admin users, choose the username you want to use to administer ShipStation Connect settings in the future.

    When you are logged in to ShipStation with this username, you can rename, disable, and share printers with other users, even if you are logged into ShipStation on a computer that is not the printer workstation. 

    Check WorkStation Name

    The Workstation Name should match the name of the workstation. If the workstation has multiple users, ensure the WorkStation field corresponds to the currently logged-in user.

  3. Click Login.

  4. Close the ShipStation Connect window. The app will continue to run in the background.

    ShipStation Connect is open with the X to close the application highlighted.

ShipStation Connect is now ready to start sending print jobs to your printer(s)! If you are having issues printing after upgrading, review our Print Troubleshooting guide for further help.