Team Global Express IPEC

Team Global Express Interstate Parcel Express Company (IPEC) is a domestic carrier within the Team Global Express Group known for its exceptionally fast delivery and affordable short-range metro delivery of larger items (up to 25kg). Connect your Team Global Express IPEC account to ShipStation to start creating domestic shipping labels today!

Interested in a Team Global Express IPEC account? Register on their website to get started!

Looking for Team Global Express Priority?

This article is about our Team Global Express IPEC integration. If you are looking for information about Team Global Express Priority, please see our Team Global Express Priority help article instead.

Team Global Express IPEC Requirements

Connection Requirements:

  • An active account with Team Global Express IPEC

  • Your Team Global Express IPEC account information:

    • Name

    • Email

    • Company Name

    • Address Line 1 (Address Line 2 optional), Suburb, and State

    • Contact's Name

    • Account Number

    • Account Manager

Connect a Team Global Express IPEC Account to ShipStation

To connect your Team Global Express IPEC account to ShipStation:

  1. Select the Team Global Express tile and click Connect.

    The team global express priority tile is shown.
  2. Enter your Team Global Express IPEC Address Information, Account Number, and Team Global Express IPEC Account Manager.

    The form to connect Team Global Express Priority is displayed.
  3. Click Connect.

The information entered into the connection window will be sent to ShipStation Support. We will contact Team Global Express IPEC on your behalf for your onboarding credentials, which will then be added to your ShipStation account by our Support team.

ShipStation Support will then create and send a test label to Team Global Express IPEC for approval. Once approved, ShipStation AU Support will alert you when your Team Global Express IPEC account is ready to use with your ShipStation account.

Available Features for Team Global Express IPEC Integration

The ShipStation integration with Team Global Express IPEC supports the following standard features and services:

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Features for Team Global Express IPEC

The ShipStation integration with Team Global Express IPEC allows for the following additional features:

Feature

Description

Label Messages

Team Global Express Priority supports up to 30 characters total for Label Messages 1 and 2. To show this text, concatenate (join) the two fields with a comma followed by a space ', ' at the end of Message 1. For example: 'Message1, Message2'

Carrier Insurance

Team Global Express IPEC supports carrier insurance on an account-by-account basis.

Additional Details About the Team Global Express IPEC Integration

  • Only shippers approved by Team Global Express IPEC can ship Dangerous Goods (DGs).

    You must have your account set up as DG compliant before you can ship dangerous goods with Team Global Express IPEC. You must arrange this compliance during the Account Setup process with Team Global Express IPEC's Sales team.

Troubleshooting Tips for Team Global Express IPEC

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Line reference value maximum limit is 13. (Serialization).

What it means: Since label messages are unavailable for Team Global Express IPEC labels, any attempt to create a label with label messages will result in this error.

What to do: Remove the label message and try again.

Error: Receiver Phone number is mandatory (Serialization)

What it means: The order needs to have a valid phone number to allow for label creation.

What to do: Add a valid phone number to the Recipient details.

ErrorError generating SSCC, SSCC range has been exhausted.

What it means: Team Global Express provides a "range" that you use to generate labels. This error message appears when the range has been exhausted.

What to do: Contact Team Global Express for a new range, then provide the new range to ShipStation Support to update your account.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.