Total Shipping Protection by XCover

Total Shipping Protection by XCover is a shipment insurance option available to all Australia- and UK-based ShipStation accounts. To enable Total Shipping Protection, all you need to do is set up billing for ShipStation One Balance. If you have already set up ShipStation One Balance, then you can start adding coverage to your shipments today!

To add Total Shipping Protection to a shipment, choose Total Shipping Protection from the Insurance drop-down menu when you configure your shipment. Your payment method used for ShipStation One Balance will be used for Total Shipping Protection costs.


Review Total Shipping Protection's ShipStation partner page for more details on coverage, claims, and refunds.

Available in the New Layout Only

Total Shipping Protection by XCover is not available in the ShipStation Legacy Layout.

Total Shipping Protection Coverage Details

Total Shipping Protection covers shipments that have been lost, stolen, or damaged in transit. Total Shipping Protection will also reimburse you for return shipping costs (when your customer ships back damaged goods) and for the cost to reship new goods to your customer.

Coverage begins when the shipment leaves the originating address (i.e., is received by your carrier) and ends when the recipient receives the shipment.

The cost of coverage is calculated based on the amount entered in the Insure Amt. field when you configure your shipment.

  • For domestic shipments, the cost of coverage is 1.25% of the Insure Amt.

  • For international shipments, the cost of coverage is 1.75% of the Insure Amt.

Click Cost Review in the Configure Shipment section of the Order Details window to view the cost of Total Shipping Protection.


Add Funds to Total Shipping Protection

All funds for Total Shipping Protection are managed within your ShipStation One Balance account. You can add funds to your Total Shipping Protection balance at any time. The funds are charged to the payment method used for ShipStation One Balance.

To add funds to your Total Shipping Protection balance:

  1. Click Add Funds in the ShipStation from ShipStation section.

  2. Enter in a minimum of $10 in the Amount to add field, then click Submit.

    Add funds popup with Directly add funds tab selected

Set Up Auto-Funding

You also have the option to automatically add funds to your ShipStation One Balance account that can be used for both postage and insurance costs.

See our guide to adding funds to ShipStation One Balance for more details.

File a Claim with XCover

To file a claim for a shipment insured with Total Shipping Protection by XCover:

  1. Locate the desired shipment in the Shipments grid.

  2. Scroll horizontally to the Insurance column.



    If you do not see the Insurance column, click the Columns button and enable the Insurance column.

    If the Insurance field is blank, that means no insurance was purchased for the order when the label was created.

  3. Click the XCover link and follow the onscreen instructions to submit your claim.

Once you have filed a claim with XCover, you can review the details and status of your claim on the XCover Claims page.

Keep All Packaging and Damaged Goods

When you are filing a claim with XCover, keep all packaging and the damaged goods as they were received, as photographs may be required for the claim processing. Do not dispose of any of the shipment materials or goods before the claim is completed.

Notes about Total Shipping Protection by XCover

  • Certain types of goods, including perishables, precious metals and stones, cash, and documents, cannot be insured by Total Shipping Protection. See Total Shipping Protection's terms for a full list of goods that cannot be covered.

  • If you need to cancel a shipment that you have added insurance coverage to, Total Shipping Protection will refund 100% of the cost of coverage if the shipment has not yet left the originating address (i.e., received by your carrier).