Sendle from ShipStation

Details about using Sendle from ShipStation: Requirements, how to connect, available features, and other notes.

Sendle from ShipStation is a shipping carrier included with your ShipStation account that provides both domestic and international services for Australia shipments.

You can start creating Sendle labels as soon as you activate your ShipStation Carriers. All ShipStation Carrier labels are purchased using your ShipStation Balance.

Sendle from ShipStation Requirements

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

International Shipment Requirements:

Available Features for Sendle from ShipStation

Sendle from ShipStation supports the following standard features and services:

Sendle from ShipStation Additional Features

Feature

Description

Insurance coverage

Sendle includes coverage for loss on all eligible domestic and international parcels at no extra charge.

Please review Sendle's Cover Policy outline for more details. You can file insurance claims through Sendle directly.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Additional Details About Sendle from ShipStation

  • To update your services in ShipStation Carriers, go to Settings > Shipping > Carriers and click on the Update button. Any new services available to your ShipStation Carriers will become available.

    SET_Carriers_SSC_Update_BTN_MRK.png
  • Sendle 250g Pouch - Drop Off is now consolidated across two other Sendle services: Sendle - Pickup and Sendle - Drop Off. However, you can still obtain the 250g rates given the order will meet the below criteria:

    • Order weight = 250g or less

    • Order is in an eligible postcode for pickup and drop-off location

    • Order usest either Sendle - Pickup or Sendle - Drop Off Services

  • ShipStation label messages are mapped to Sendle labels in the following ways:

    • Label Message 1: Customer Reference.

    • Label Message 2: Receiver Instructions. If left blank, Label Message 2 will default to the delivery confirmation type.

    • Label Message 3: Sender Instructions. Label Message 3 does not print on the label.

  • For international shipments, ShipStation will print a CN22 form on a 4 x 6-inch label when you create the shipment. Learn more about viewing and printing customs forms in ShipStation.

  • You can designate a shipment as a Dropoff shipment by selecting it in the Other Shipping Options section when configuring a shipment in ShipStation.

  • To receive a refund on any unused funds in your ShipStation balance, you must contact ShipStation support and request your ShipStation Balance be cancelled. You will then receive a refund on your balance in 6-8 weeks.

    We cannot issue partial refunds on your balance. If you wish to continue using ShipStation Carriers, simply use the balance available in your account.

Troubleshooting Tips for Sendle from ShipStation

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Unable to save payment details during the initial setup. The Finish Setup button disappears when attempting to save.

What to do: Try clearing your web browser's cache. Then, try adding your payment method again with your browser in a private or incognito mode.

Error: Sendle: Base: is not yet serviced by Sendle

What it means: This happens when the Ship From Location is a P.O. Box, a parcel locker, or is otherwise out of Sendle’s pick-up range.

What to do: Update the Ship From Location for the order to use a location that is not a P.O. Box or parcel locker and is within Sendle’s pick-up range. Then attempt to create the label again.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.