ShipStation One Balance™

General details about ShipStation One Balance™: Explanation of program, how to set up billing, plus available features and services.

ShipStation One Balance™ (ShipStation OB™) gives you one balance of funds to purchase labels from the available ShipStation OB™ carriers. Instead of purchasing labels and managing payments to multiple postal accounts, use just one balance for all labels.

Just as one wallet holds multiple credit cards, ShipStation OB™ acts like a single postage account in ShipStation. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation OB™, just set up your preferred billing method and start purchasing labels.

For details about using ShipStation OB™ with our current partners, review the articles linked below (or in the article list on the left side of this page):

Set Up Billing for ShipStation One Balance™

Before you can create labels with a ShipStation One Balance™ carrier, you'll need to add your billing information. Once your billing information has been added, you can start creating labels and adding funds to your balance.

  1. Click the Set up carriers button.

    Carrier settings with Set up Carriers button highlighted
  2. Click Continue Setup in the Add Shipping Carriers pop-up window.

    Add shipping carriers popup screen with Continue Setup button highlighted
  3. Enter your payment method and billing address in the Payment & Location tab.

    SET_SHP_Carriers_OneBalancePU-Payment-AU_MRK.png
  4. Click Finish Setup.

This billing method will apply funds to the balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Payment Method is for Postage Only

Your ShipStation One Balance™ billing information is only used for postage purchases. To update billing for your ShipStation subscription, go to Subscription Settings.

Update Payment Method

To change the payment method and billing address for your ShipStation One Balance™ accounts:

  1. Click the settings menu for your One Balance™ account, then select Update payment method.

    Sendle one balance action menu with arrow pointing to Update Payment Method option
  2. Enter your updated payment and billing address information, then click the Save changes button.

Available Features for ShipStation One Balance™

ShipStation One Balance™ supports the following standard features:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Available Services with ShipStation One Balance™

The following shipping services are available when using ShipStation One Balance™:

Carrier

Domestic Services

International Services

Aramex

Standard

Leave at Door

n/a

CouriersPlease

Domestic Parcel

n/a

Sendle

Sendle Flat Rate

Sendle International

Notes about ShipStation One Balance™

  • ShipStation manages all billing requests for ShipStation One Balance™. To submit a request about billing, contact ShipStation's Support Team.

  • To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.

    We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.

Troubleshooting Tips for ShipStation One Balance™

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save.

Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.