General details about ShipStation One Balance™: Explanation of program, how to set up billing, plus available features and services.
ShipStation One Balance™ (ShipStation OB™) gives you one balance of funds to purchase labels from the available ShipStation OB™ carriers. Instead of purchasing labels and managing payments to multiple postal accounts, use just one balance for all labels.
Just as one wallet holds multiple credit cards, ShipStation OB™ acts like a single postage account in ShipStation. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation OB™, just set up your preferred billing method and start purchasing labels.
For details about using ShipStation OB™ with our current partners, review the articles linked below (or in the article list on the left side of this page):
Before you can create labels with a ShipStation One Balance™ carrier, you'll need to add your billing information. Once your billing information has been added, you can start creating labels and adding funds to your balance.
-
Click the Set up carriers button.
-
Click Continue Setup in the Add Shipping Carriers pop-up window.
-
Enter your payment method and billing address in the Payment & Location tab.
Click Finish Setup.
This billing method will apply funds to the balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Payment Method is for Postage Only
Your ShipStation One Balance™ billing information is only used for postage purchases. To update billing for your ShipStation subscription, go to Subscription Settings.
To change the payment method and billing address for your ShipStation One Balance™ accounts:
ShipStation manages all billing requests for ShipStation One Balance™. To submit a request about billing, contact ShipStation's Support Team.
-
To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save. |
Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode. |