DHL eCommerce

Details about ShipStation's integration with DHL eCommerce. Includes requirements, connection process, features, notes, and troubleshooting tips.

DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipStation's direct integration with DHL eCommerce allows users to create international labels destined for any country in DHL's extensive delivery network. For international shipments, ShipStation automatically generates and submits your customs documentation.

Contact your DHL representative to request a quote and begin the DHL eCommerce certification process.

DHL eCommerce v4 API!

ShipStation has completed the work needed to integrate with the new DHL eCommerce v4 API. If you connected your DHL eCommerce account to ShipStation before June 28th, 2021, ShipStation will soon migrate you automatically to the new connection. No action is required on your part.

DHL eCommerce Requirements

Connection Requirements:

  • An active account with DHL eCommerce.

  • Sold To Account ID

  • Account Client ID and Password Provided by DHL via email.

  • Pickup Account ID

Manifest Requirements:

DHL eCommerce requires a printed manifest for each day's shipments. To manifest your shipments, use ShipStation's End of Day process.

Connect a DHL eCommerce account to ShipStation

To connect your DHL eCommerce account to ShipStation:

  1. Contact your DHL account representative and request the following information if you do not already have it:

    • DHL eCommerce Sold To Account ID

    • DHL eCommerce Client ID and Password

    • DHL eCommerce Pickup Account ID

  2. Log in to your ShipStation account.

  3. Select the DHL eCommerce tile and click Connect.

    DHL Ecommerce logo
  4. Enter your Sold To Account ID, Client ID, Password, and Pickup Account ID.

    SET_carrier_DHLecommAU_connectionPU.png
  5. Click Connect.

You can now create shipping labels in ShipStation using your DHL eCommerce account.

Available Features for DHL eCommerce Integration

ShipStation's integration with DHL eCommerce supports the following standard features:

Additional Features for DHL eCommerce

ShipStation's integration with DHL eCommerce allows for the following additional features:

Feature

Description

Dangerous Goods

You can ship Dangerous Goods or Hazardous material using DHL eCommerce.

Select the option in Other Shipping Options in the Order Details and select the type of goods from the drop-down menu. This will print the appropriate warnings on the label.

V3_ORDET_OtherShipping_DangerousGoods_DHLecomm.png

Important

Your DHL eCommerce account must be enabled by DHL to ship Dangerous Goods. Please contact your account representative if you are unsure your account is enabled for shipping dangerous goods.

An End-of-Day Driver Summary Manifest is REQUIRED for International Shipments

DHL eCommerce requires a printed EOD form for their drivers to collect at pickup. See Close and Print Shipments for instructions on how to print EOD forms in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about DHL eCommerce Integration

  • DHL eCommerce International will not display rates in ShipStation.

  • Labels can and will appear differently when they ship to different destinations. This is because shipments go to different DHL eCommerce stations to be sorted by destination.

  • Does not support messages or store logos on labels.

  • All DHL eCommerce shipments must be closed out, manifested, and printed through ShipStation using our End of Day forms process.

DHL eCommerce Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: The requested Special Service Codes AA is not available. Please make sure data entered is valid before proceeding or contact our customer service.

What it means: You have likely selected non-supported options for your DHLX shipments. This error likely indicates that incorrect Other Shipping Options are being used.

What to do: See the Label Options section of the Available Shipping Options by Carrier help article to confirm which options are supported. Or, try removing the options one by one to see which option is causing the error. Then proceed with the shipment without selecting that option.

Error message: Product Finder is not available from DHL for this account. Please contact your DHL account manager.

Your DHL eCommerce account does not have the Rating API enabled. Contact your DHL account manager and request this be enabled for you.

Duplicate Tracking Numbers

Tracking numbers created in the seller will always be unique. However, if one DHL eCommerce account (with the same pickup number) is connected to a different ShipStation account, duplicate tracking numbers can occur.

To prevent this from happening, create a new DHL eCommerce sub-account to generate a new unique pickup number. When you connect your DHL eCommerce account to the secondary ShipStation account, use the unique pickup number for the new sub-account.

If you aren't sure how to do this, contact DHL eCommerce directly to help set up the sub-accounts (or potentially add multiple pickup numbers to one account).

DHL Express Error Message: "The destination country code XX could not be found. Please check the destination country code."

The country code is not valid in DHL’s system. This is common for very small countries that may have multiple country codes. For example, Curacao has an ISO address country code CW, but DHL is looking for ‘XC’ as the country code.

Use this DHL Shipping Guide to find out if a country needs a DHL specific country code.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.