Provides details on how to integrate the Gorgias help desk with ShipStation via API.

ShipStation has an API integration with the Gorgias help desk platform so that you can pull order and shipment details into the help desk from your ShipStation account. This allows you or your customer service team to immediately know the shipment status of your customer's order.

The Gorgias integration currently pulls the following information from ShipStation to display in their help desk platform:

  • Order number

  • Tracking status

  • Shipping method

Go to the Gorgias status page to ensure all Gorgias services are operational.

Connect Gorgias and ShipStation

To connect ShipStation and Gorgias, you must generate a set of API keys and create an authentication header from the details.

To get your ShipStation API keys:

  1. Click Generate New API Keys if no key and secret are listed yet.

    Account settings: API Keys: Reads, "You haven't generated any API keys". Generate New API Keys button.

    Generated API Keys

    If you've already generated your API keys, the existing API keys will be displayed here and the button will say Regenerate API Keys.

    If you already have API keys, do NOT generate new ones. Instead, copy your existing key and secret.

  2. Copy your key and secret.

    You can then provide them to the account you wish to access the ShipStation API.