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NZ Post International

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ShipStation Content Team

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To help your business expand and reach new international customers, NZ Post has solutions for sending parcels overseas to 220 destinations with a range of prices and speeds to match your needs using our International Economy, Courier, and Express services.

ShipStation's integration with NZ Post International allows you to create international labels and enjoy automatic electronic customs submission and manifesting. See the attachments at the end of this article for a list of the countries and shipping codes available for NZ Post, as well as a list of NZ Post shipping services and codes.

Interested in shipping with NZ Post International? Register for a business account to get started!

NZ Post International Integration Requirements

Connection Requirements:

  • An active NZ Post Business account

  • NZ Post Account Number (Merchants using both NZ Post and NZ Post Domestic may have the same account number for both.)

  • NZ Post Site ID (Ask your NZ Post account manager if you don't have this information.)

GoAus Shipping Services Must Be Enabled by NZ Post

Before you can connect your NZ Post account to ShipStation, NZ Post must configure your account on their end for use with ShipStation if you are using GoAus shipping services.

GoAus services include:

  • Courier Select Australia - Standard Tracked

  • Courier Select Australia - Standard Signature Required with ATL

  • Courier Select Australia - Standard Signature Required with No ATL

  • Courier Select Australia - Express Signature Required with ATL

  • Courier Select Australia - Express Signature Required with No ATL

Email your NZ Post Account Number to support@shipstation.com to get started. ShipStation Support will contact NZ Post on your behalf to configure your account for ShipStation.

Connect a NZ Post Account to ShipStation

To connect your NZ Post account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

  4. Select the New Zealand Post tile and click Connect.

    NZ_Post-tile.png

  5. Enter your NZ Post Account Number and Site Code (Site ID) into the corresponding fields.

  6. Click Connect.

Disable any NZ Post services you do not plan to use.

Once you have connected your account to ShipStation, NZ Post will send a list of ALL available services back to ShipStation, regardless of your contract availability.

Please disable any service that you do not plan to use. To enable or disable services in ShipStation, go to Settings > Shipping > Carriers and Fulfilment Settings > New Zealand Post. See our Edit Services and Package Types article for more details.

NZ Post Available Features

ShipStation's integration with NZ Post supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Carrier Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Red X mark. Unsupported feature. No.

NZ Post International Services

  • Economy (IECON)

  • Economy Bulk Standard (IECOB)

  • Economy Bulk Thermal Label (IECOB7)

  • Economy Tracked Standard Label (IECOT)

  • Economy Tracked Standard Label - High Value (IECOTX)

  • Economy Tracked and Signature (IECOTS)

  • Economy Plus Non-Thermal Label (IECOP)

  • Economy Plus Thermal Label (IECOP7)

  • Courier Non-Thermal Label (ICOU)

  • Courier Thermal Label (ICOU7)

  • Courier Extension (ICOUE)

  • Courier Select Australia - Standard Tracked (ICOUSSAUT)*

  • Courier Select Australia - Standard Signature Required with ATL (ICOUSSAUS)*

  • Courier Select Australia - Standard Signature Required with No ATL (ICOUSSAUN)*

  • Courier Select Australia - Express Signature Required with ATL (ICOUSEAUS)*

  • Courier Select Australia - Express Signature Required with No ATL (ICOUSEAUN)*

  • Courier Select China Thermal Label (ICOUSCN7)

  • Courier Select China Non-Thermal Label (ICOUSCN)

  • Courier Select US (ICOUSUS)

  • Courier Select UK (ICOUSUK)

  • Express (IEXP)

  • Express DDP (IEXPDTP)

  • ETOE Tracked SG (WEXPSG)

  • ETOE Semi-tracked packet SG Alg (WIASSG)

*GoAus services must be enabled by NZ Post. Contact ShipStation Support to start the enablement process.

NZ Post Package Types

  • Package

  • Custom Packages

Additional Features for NZ Post

ShipStation's integration with NZ Post allows for the following additional features:

Feature

Description

Manifesting is part of the label generation process

When you create a label, ShipStation sends the manifest along with label generation.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About the NZ Post Integration

  • Customs Declarations have a minimum disclosed value. The minimum value you can list on the Customs Declaration form is $0.10.

  • Voiding a label in ShipStation does not void the label with NZ Post. You will not be charged until the label is scanned, so unused labels do not need to be voided.

  • Pickups cannot be scheduled within ShipStation. You can book a pickup on NZ Post's website.

Troubleshooting Tips for NZ Post Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

New Zealand does not have state designations and instead uses greater City/Town areas to categorise. To successfully create a label for a Domestic Shipment, the Town + PostCode combination must match.

These resources may help you find successful Town + Post Code combinations:

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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