NZ Post International

To help your business expand and reach new international customers, NZ Post has solutions for sending parcels overseas to 220 destinations with a range of prices and speeds to match your needs using our International Economy, Courier, and Express services.

See the attachments at the end of this article for a list of the countries and shipping codes available for NZ Post, as well as a list of NZ Post shipping services and codes.

NZ Post International Integration Requirements

Connection Requirements:

  • An active NZ Post Business account

  • NZ Post Account Number (Merchants using both NZ Post and NZ Post Domestic may have the same account number for both.)

  • NZ Post Site ID (Ask your NZ Post account manager if you don't have this information.)

GoAus Shipping Services Must Be Enabled by NZ Post

Before you can connect your NZ Post account to ShipStation, NZ Post must configure your account on their end for use with ShipStation if you are using GoAus shipping services.

GoAus services include:

  • Courier Select Australia - Standard Tracked

  • Courier Select Australia - Standard Signature Required with ATL

  • Courier Select Australia - Standard Signature Required with No ATL

  • Courier Select Australia - Express Signature Required with ATL

  • Courier Select Australia - Express Signature Required with No ATL

Email your NZ Post Account Number to support@shipstation.com to get started. ShipStation Support will contact NZ Post on your behalf to configure your account for ShipStation.

Connect a NZ Post Account to ShipStation

To connect your NZ Post account to ShipStation:

  1. Click the Add a Carrier Account button.

    Carriers section with an arrow pointing to Add a Carrier Account button.
  2. Select the New Zealand Post tile and click Connect.

    NZ_Post-tile.png
  3. Enter your NZ Post Account Number and Site Code (Site ID) into the corresponding fields.

  4. Click Connect.

Disable any NZ Post services you do not plan to use.

Once you have connected your account to ShipStation, NZ Post will send a list of ALL available services back to ShipStation, regardless of your contract availability.

Please disable any service that you do not plan to use. To enable or disable services in ShipStation, go to Settings > Shipping > Carriers and Fulfillment Settings > New Zealand Post. See our Edit Services and Package Types article for more details.

NZ Post Available Features

ShipStation's integration with NZ Post supports the following standard features:

Additional Features for NZ Post

ShipStation's integration with NZ Post allows for the following additional features:

Feature

Description

Manifesting is part of the label generation process

When you create a label, ShipStation sends the manifest along with label generation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details About the NZ Post Integration

  • Voiding a label in ShipStation does not void the label with NZ Post. You will not be charged until the label is scanned, so unused labels do not need to be voided.

Troubleshooting Tips for NZ Post Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

New Zealand does not have state designations and instead uses greater City/Town areas to categorise. To successfully create a label for a Domestic Shipment, the Town + PostCode combination must match.

These resources may help you find successful Town + Post Code combinations:

Address & Layout Guide | New Zealand Post

Standards & Guides | New Zealand Post

Developer Portal | New Zealand Post

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.