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NZ Post Domestic

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ShipStation Content Team

Updated

NZ Post offers New Zealand's most extensive parcel delivery network, letting you reach more people in more places with New Zealand's largest nationwide fleet. ShipStation's NZ Post Domestic integration allows you to create domestic shipping labels and return labels, as well as track shipments to ensure successful delivery.

To create a business account, visit the NZ Post sign-up page.

NZ Post Domestic Requirements

Connection Requirements:

  • An active NZ Post Business 'on account'

  • NZ Post Account Number

  • NZ Post Site ID (Ask your NZ Post account manager if you don't have this information.)

Connect an NZ Post Domestic Account to ShipStation

To connect your NZ Post Domestic account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

  4. Select the NZ Post (CourierPost) tile and click Connect.

    Connection tile for CourierPost

  5. Enter your Account Number and Site Code.

    NZ CourierPost connection window open in ShipStation settings.

  6. Click Connect.

Disable any NZ Post services you do not plan to use.

Once you have connected your account to ShipStation, NZ Post will send a list of ALL available services back to ShipStation, regardless of your contract availability.

Please disable any service that you do not plan to use. To enable or disable services in ShipStation, go to Settings > Shipping > Carriers and Fulfilment Settings > NZ Post. See our Edit Services and Package Types article for more details.

NZ Post Domestic Available Features

ShipStation's integration with NZ Post Domestic supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Carrier Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission

Grey dash icon. Not applicable.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

  • Courier Signature Required add-on

  • Courier Rural Delivery add-on

  • Courier Parcel W/Island Contract

  • Courier Parcel I/Island Contract

  • Courier Parcel Nationwide Contract

  • Courier Economy Parcel I/Island Contract

  • Courier Economy Parcel

  • Courier Parcel

  • Courier Perishable Parcel

  • Express Tonight

  • Courier Eco Pack DLE

  • Courier Eco Pack Foolscap

  • Courier Pack DLE

  • Courier Pack Foolscap

  • Courier Pack Lineflow

  • Courier Sector Pack A4

  • Courier Sector Pack A5

  • Courier Sector Pack DLE

  • Courier Sector Pack Foolscap

  • Courier Sector Pack Lineflow

  • Courier Sector Pack XL

  • Courier Pack XL

  • Economy Returns Parcel

  • Economy Returns Sector Pack A4

  • Economy Returns Sector Pack A5

  • Economy Returns Sector Pack DL

  • Economy Returns Sector Pack Foolscap

  • Economy Returns Sector Pack Lineflow

  • Economy Returns Sector Pack

Additional Features for NZ Post Domestic

ShipStation's integration with NZ Post Domestic allows for the following additional features:

Feature

Description

Supports Label Message 1

NZ Post does support label messages, but only Label Message 1.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About the NZ Post Domestic Integration

  • All Trackpak services must use the standardized CourierPost Trackpak package types. Custom packages cannot be used for Trackpack services.

  • Voiding labels in ShipStation does not actually “void” with NZ Post. You will not be charged until the label is scanned so refunds should not be an issue.

  • Any NZ Post services that specify a Trackpak can only be used with the type of Trackpak envelope specified.

Troubleshooting Tips for NZ Post Domestic Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: No service rates were found matching the requested criteria for Courier Pack A5. The rate browser may provide other compatible service rates for this package. (Bad Request). (400, 206a3370-7d60-46b2-8ef2-e275bebd73d8)

What it means: Custom packages cannot be used for Trackpak services.

What to do: Use the standardized CourierPost Trackpak package type.

New Zealand does not have state designations and instead uses greater City/Town areas to categorise. To successfully create a label for a Domestic Shipment, the Town + PostCode combination must match.

These resources may help you find successful Town + Post Code combinations:

Error: This account is not set up to render the requested label type. Please contact support. (Generic). (400, 06d986a2-5a4e-47c3-8c30-0b62a1bbf797)

What it means: Your NZ Post username is not linked to ShipStation's Client ID.

What to do:

  • Email this text to New Zealand Post techsupport@nzpost.co.nz with your specific info:

    Hello! May I please have a username configured for Parcel Label usage on the ShipStation client_id for my account number of [enter your account number]? Thank you!

  • The NZ Post team should have ShipStation's client ID, but if they request it our support team can help you.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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