1. ShipStation Help AU
  2. Integrations Help Guide
  3. Carrier Integrations

CourierPost

CourierPost is the part of New Zealand Post that handles domestic shipments within New Zealand.

To create an account, visit the CourierPost sign-up page.

CourierPost Requirements

Connection Requirements:

  • An active account with CourierPost.

  • CourierPost Account Number

  • CourierPost Site ID (Ask your NZ Post account manager if you don't have this information.)

  • CourierPost Username and Password for exclusive use with a ShipStation account

NZ Post requires a unique username not associated with any other Third-Party Shipping Platform.

When you signed up with CourierPost, you may also have signed up with eShip, CourierPost’s free shipping software. You cannot use the same username you have already with eShip or any other shipping platform with ShipStation.

You must create a second, brand-new username with CourierPost and have it linked to our client_id. Once you have done that, you can connect to our platform with those new credentials.

To create a new username specific to ShipStation, please email techsupport@nzpost.co.nz with this text:

“Hello! May I please have a username configured for Parcel Label usage on the ShipStation client_id for my account number of [enter your account number here]. Thank you!”

Please contact ShipStation support if NZ Post requests the ShipStation Client ID.

Connect a CourierPost Account to ShipStation

To connect your CourierPost account to ShipStation:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3__SET__SB__SHP_Carriers__MRK.png

  3. Click the Add a Provider Account button.

    Carriers section with an arrow pointing to Add a Carrier Account button.

  4. Select the CourierPost tile and click Connect.

    Connection tile for CourierPost

  5. Enter your CourierPost Username, Account Number, and Site Code, then choose an Account Nickname for you to identify the carrier account in ShipStation.

    NZ Post and CourierPost connection popup screen

  6. Click Connect.

Disable any CourierPost services you do not plan to use.

Once you have connected your account to ShipStation, Courier Post will send a list of ALL available services back to ShipStation, regardless of your contract availability.

Please disable any service that you do not plan to use. To enable or disable services in ShipStation, go to Settings > Shipping > Carriers and Fulfillment Settings > CourierPost. See our Edit Services and Package Types article for more details.

CourierPost Available Features

ShipStation's integration with CourierPost supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission*

Grey dash icon. Not applicable.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Red X mark. Unsupported feature. No.

CourierPost Domestic Services

  • Standard Service

    • CourierPost Online Parcel

    • CourierPost Online Economy

  • TrackPad Services

    • CourierPost Online Trackpak A4

    • CourierPost Online Trackpak A5

    • CourierPost Online Trackpak DL

    • CourierPost Online Trackpak FS

    • CourierPost Online Trackpak LF

    • CourierPost Online Eco Trackpak DL

    • CourierPost Online Eco Trackpak A5

    • CourierPost Online Eco Trackpak FS

    • CourierPost Online Trackpak XL

  • Contract-Only

    • CourierPost Online W/Island

    • CourierPost Online I/Island

    • CourierPost Online N/W

    • CourierPost Online Interisland Economy

CourierPost Package Types

Additional Features for CourierPost

ShipStation's integration with CourierPost allows for the following additional features:

Feature

Description

Supports Label Message 1

CourierPost does support label messages, but only Label Message 1.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Troubleshooting Tips for CourierPost Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

New Zealand does not have state designations and instead uses greater City/Town areas to categorise. To successfully create a label for a Domestic Shipment, the Town + PostCode combination must match.

These resources may help you find successful Town + Post Code combinations:

Address & Layout Guide | New Zealand Post

Standards & Guides | New Zealand Post

Developer Portal | New Zealand Post

Error: This account is not set up to render the requested label type. Please contact support. (Generic). (400, 06d986a2-5a4e-47c3-8c30-0b62a1bbf797)

What it means: Your CourierPost username is not linked to ShipStation's Client ID.

What to do:

  • Email this text to New Zealand Post techsupport@nzpost.co.nz with your specific info:

    Hello! May I please have a username configured for Parcel Label usage on the ShipStation client_id for my account number of [enter your account number]? Thank you!

  • The NZ Post team should have ShipStation's client ID, but if they request it our support team can help you.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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