There are three ways to view your stock counts in ShipStation. The viewing methods depend on which inventory method you use:
View External Inventory Counts,
View Internal Inventory Counts (or stock levels) at the product level and order levels, or
View Aggregate Inventory Counts
Once you've connected to your external inventory and set it as an inventory source for a Ship From location, you can view your stock counts directly on each order.
You can also view an aggregate of all of your inventory counts. Find this count in the Aggregate Inventory column in the Products grid. This column displays for you the aggregate inventory counts for a product from all internal and external inventory sources. In the column header, you will find it also displays the last time inventory counts were updated.
Product Records Must Include SKUs
ShipStation's Aggregate Inventory count only supports products that have SKUs. Products with a listing name but no SKU will not show in Aggregate Inventory counts.
The aggregate count will show on the Products page in the Aggregate Inventory column. When first enabled, the column will appear as the farthest right column of the Products grid.
Hover over the icon in the Aggregate Inventory column header to see when the Available Inventory was last updated.
The Aggregate Inventory column will show only if you have a compatible Inventory source connected. As this feature is rolled out, ShipStation will progressively add the sources listed below to the feature.
If your inventory source is not in this table, the Aggregate Inventory column will not display in your Products grid.
3PLs (Third-Party Logistics)
Other (marketplaces, shopping carts, etc.)
The Aggregate Inventory column display is quite different than the inventory we display on the Inventory section on the Products page (ShipStation internal inventory only) and the inventory we display in Order Details (specific to 1 inventory source set in the Ship From Location set for the order). It is quite possible that the quantity displayed in this column could be different than the quantity displayed in your Order Details.
Aggregate Inventory displays the aggregate of all of the inventory sources you have connected, while the Order Details displays inventory from one specific source. When you select an order it will show the inventory from that one inventory source, not the aggregate.
It is possible for you to have only ONE inventory source and that the count will match in both the Aggregate Inventory column and Order Details.
In the sample scenarios below, we use Shopify as an example of a compatible inventory source.
One Product, One Supported Inventory Source: In this example, you have inventory for Product A. You exclusively track inventory for Product A via Shopify (a compatible inventory source), and you have 50 units of Product A inventory in your warehouse there. The Products grid should display 50 units under the Aggregate Inventory column for Product A.
One Product, Two Supported Inventory Sources: In this example, you have inventory for Product B in two supported places. In ShipStation’s Internal Inventory, you have 50 units of Product B available. Via Shopify inventory at a warehouse, you have another 75 units available. So, on the Products grid under the Aggregate Inventory column for Product B, the count should display 125 units.
Mix of Supported/Unsupported Inventory Sources: In this example, you are connected to both Shopify and Unsupported Inventory. The Aggregate Inventory column will not be displayed for you because we do not support Unsupported Inventory counts in this column yet.