How can I identify potentially fraudulent orders in ShipStation?

ShipStation can help you identify some types of potentially fraudulent or risky orders so your team can review the order and take action as appropriate.

Caution

ShipStation should not be your only protection from fraudulent orders. ShipStation does not handle your customer checkout process, and when importing order information we only receive a portion of the available information.

For most selling channels, we will not import billing information beyond the buyer's name, so ShipStation's role in fraud prevention is limited.

For the best fraud prevention, we recommend you look into solutions available on your selling channel.

Below are some examples of automation rules to help identify potentially fraudulent orders:

Example Rules and Descriptions

Automation Rules. Example for Buyer / Recipient mismatch

What does it do?

This rule would locate any orders where the Buyer Name and Recipient Name do not match, and create and alert and apply a tag so the order can be easily located.

Example Use:

This rule would be used to quickly identify orders where the buyer and recipient information do not match, so your team can review the order and take action as appropriate.

These orders are not necessarily fraudulent - they could just be gift orders - so a more drastic action like Don't Import the Order would not be appropriate.

Note

This is the only criteria that supports a field replacement value.

Automaton Rules example with Fraud for Shopify store.

Shopify Only - Requires additional set up. See Tag Fraud Risk Orders for more details.

What does it do?

This rule would locate any Shopify orders that were not determined acceptable by Shopify's Fraud Risk Assessment, and create an alert and apply a tag so the order can be easily located.

Example Use:

This rule would be used to quickly identify Shopify orders that were not determined unsafe by Shopify's Fraud Risk Assessment, so your team can review the order and take action as appropriate.