We want to keep you up to date as we release new features and update ShipStation's functionality. This release information focuses on what's new and what's changed from our ShipStation Legacy interface in our most recent version of ShipStation (previously known as ShipStation V3).
We are excited to show you the new features ShipStation has to offer! If you'd like to take advantage of these new features but are still using the ShipStation Legacy interface, please contact us to let us know that you'd like to migrate to the new ShipStation experience.
ShipStation's new layout has added a Fulfillments section to the Shipments page. Now, any order you fulfill with one of ShipStation's integrated fulfillment providers or any order you mark as shipped will have a fulfillment record in this new Fulfillments section. Previously, all records appeared as shipment records. Now, you now have a separate section to view your fulfillments so you can differentiate between orders you have shipped in-house and those orders you marked as shipped or sent to your fulfillment provider.
The Fulfillments statuses are similar to the Shipments statuses: Recent, Pending, In Transit, Delivered, Delivery Exception, and Cancelled fulfillments.
As the fulfillment providers send us status updates, the fulfillment request status moves from Pending to In Transit to Delivered.
Date Filters
The date filter for each section in the Fulfillments section defaults to show records for the last 8 days from the current date (for example, Sunday - Sunday).
Fulfillment Statuses
Click into any of the Fulfillments statuses to view all matching shipments.
Status |
Meaning |
|---|---|
Recent |
Last 8 days of ANY fulfillments, regardless of status. Use the Ship Date filter to view a different date range. |
Pending |
Shipments that are sent to fulfillment but not yet fulfilled will appear in Pending Fulfillment. Additionally, Amazon Seller Fulfilled Prime orders will import as Pending Fulfillment, unless Amazon Buy Shipping has been enabled in the ShipStation account. |
In Transit |
The shipment has been sent by the fulfillment provider. The fulfillment record will remain in this status until delivered. Hover your cursor over the icon to get more details. |
Delivered |
The carrier has dropped off the shipment at the destination. |
Delivery Exception |
The shipment has failed to reach its final destination due to issues like rerouting back to the sender, an obstructed mailbox, the recipient refusing the package, or failed delivery attempts. |
Cancelled |
Shipments sent to fulfillment then cancelled, either by the merchant or the fulfillment provider. |
Available Actions for Fulfillment Records
Action |
Result |
|---|---|
Cancel Fulfillments |
Within the Recent and Pending statuses, you can select one or more fulfillment records that are Pending fulfillment and click Cancel Fulfillment. This will attempt to cancel the Pending fulfillment. If successful it will move the shipment to the Cancelled status. |
Tracking / Status updates |
Within all of the statuses you can select one or more fulfillment records and click Update Status. ShipStation will request a status update from the provider and update the fulfillment status in ShipStation accordingly. |
Create Returns |
This action will open the Order Details and take you to the Create Return section. |
Export |
Within all of the statuses you can select one or more fulfillment records and click Export. Select the option to export all fulfillment records or only those you selected within the current status. |
Filter Options for Fulfillments
There are 3 filter options within all Fulfillment sections: Ship Date, Country, and Provider. When you apply a filter, it updates the Filter Name to the applied filter. To clear ALL filters, click the Clear Filters option at the end of the filters list.
This table explains how the filter options work for Fulfillments.
Export Fulfillment Records
Within all of the statuses, select one or more Fulfillment records to export.
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Go to the status of the Fulfillments you wish to export.
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Select the Fulfillment record(s) you want to export, and click the Export button.
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Choose to export only the Fulfillment records you selected or export all, then click Export Now.
You will see a confirmation pop-up and the exported CSV will automatically download as a zip file upon completion. The zip file will be saved in your default download location.
ShipStation is adding a new Aggregate Inventory column in the Products grid. This column displays the aggregate inventory counts for a product from all internal and external inventory sources. In the column header, it also provides an option to view the last time inventory counts were updated.
ShipStation is rolling this feature out to all users through the end of the year, so may not be available to everyone immediately.
Product Records Must Have SKUs
ShipStation's Aggregate Inventory count only supports products that have SKUs. Products with just a listing name and no SKU will not show in Aggregate Inventory counts.
The aggregate count will show on the Products page in the Aggregate Inventory column. When first enabled, the column will appear as the farthest right column of the Products grid.
Hover your cursor over the 
icon in the Aggregate Inventory column header to see when the Available Inventory was last updated.
The Aggregate Inventory column will show only if you have a compatible Inventory source connected. As this feature is rolled out, ShipStation will progressively add the sources listed below to the feature.
If your inventory source is not in this table, the Aggregate Inventory column will not display in your Products grid.
Inventory sources |
3PLs (Third-Party Logistics) |
Other (marketplaces, shopping carts, etc.) |
|---|---|---|
|
|
|
The Aggregate Inventory column display is quite different than the inventory we display on the Inventory section on the Products page (ShipStation internal inventory only) and the inventory we display in Order Details (specific to 1 inventory source set in the Ship From Location set for the order). It is quite possible that the quantity displayed in this column could be different than the quantity displayed in your Order Details.
Aggregate Inventory displays the aggregate of all of the inventory sources you have connected, while the Order Details displays inventory from one specific source. When you select an order it will show the inventory from that one inventory source, not the aggregate.
Note
It is possible for you the merchant to have only ONE inventory source and that the count will match in both the Aggregate Inventory column and Order Details.
In the sample scenarios below, we use Shopify as an example of a compatible inventory source.
One Product, One Supported Inventory Source: In this example, you have inventory for Product A. You exclusively track inventory for Product A via Shopify (a compatible inventory source), and you have 50 units of Product A inventory in your warehouse there. The Products grid should display 50 units under the Aggregate Inventory column for Product A.
One Product, Two Supported Inventory Sources: In this example, you have inventory for Product B in two supported places. In ShipStation’s Internal Inventory, you have 50 units of Product B available. Via Shopify inventory at a warehouse, you have another 75 units available. So, on the Products grid under the Aggregate Inventory column for Product B, the count should display 125 units.
Mix of Supported/Unsupported Inventory Sources: In this example, you are connected to both Shopify and Unsupported Inventory. The Aggregate Inventory column will not be displayed for you because we do not support Unsupported Inventory counts in this column yet.
Now you can view reports and post-billing adjustments associated with your Stamps.com account directly from ShipStation! We saved you several steps, so you don't have to open a new browser, log in to Stamps.com, and find your way to the reports.
Click the View Reports link in your Shipstation Carrier Services account to automatically log into your Stamps.com account and be directed to the Reports page.
This procedure and related information also appear in the Post-Billing Adjustments section of the UPS from ShipStation Carrier Services article.
To view reports and adjustments for your ShipStation Carrier Services providers:
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Click the Settings gear icon
in the ShipStation Carrier Services row, next to Balance and Add Funds.
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Click View Reports in the Shipstation Carrier Services - Settings pop-up.
This will open a new browser page and take you to your Stamps.com Reports page, saving you several steps of logging in and finding your way through Stamps.
New features and updated functionality released in October 2020.
You can now adjust how to group order items in the Shipping Sidebar when you select multiple orders. You can select to group them by Orders or by Items:
|
Orders:  |
Items:  |
To adjust how the items are grouped, click the action icon 
, and select the option you wish to use.
To use this feature, be sure to select 2 or more orders, and to check Show Sidebar.
You can now void labels from the Print Preview pop-up!
If you notice a mistake on your label in the preview, void the label immediately from the Print Preview screen.
Follow these steps to void a label from Print Preview:
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Click Create + Print Label in the Configure Shipment Widget to load the Print Preview pop-up.
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Click the Void Labels button in the corner of the pop-up.
This will open the Void Label pop-up.
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Click Continue in the Void Label pop-up.
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Click Done on the confirmation pop-up.
This will return you to the Configure Shipping Widget.
New features and updated functionality released in September 2020.
We have improved the filters so you can set custom date ranges to filter your orders.
Now when you are in the Shipments grid, you can set a custom range to any date filter (Ship Date, Created Date, Order Date) within each of the Shipped statuses (In Transit, Delivered, etc.) or Returns Status (Outstanding, Received, Voided) with a custom range.
Within the drop-down for every date field, two date fields will display when you select Custom Range. You have two options:
Manually type in the date.
Use the calendar to select a date.
This GIF shows both options to select a Custom Range of dates to filter orders.
We have added a new field to use when you create Custom Exports from the Orders grid!
This update adds Ship By Date as an available field to the Custom Exports list. Now ShipStation merchants have the ability to create a report that displays Ship By Date along with Buyer Notes to improve your shipping workflows. Before, Ship By Date was not an available option in Custom Exports but the grid column was available for current view exports.
