What is ShipStation?

ShipStation is a SaaS (Software as a Service) shipping platform that allows you to manage all your small parcel and LTL shipping needs in one place.

At the most basic level, you import your orders from an order source - usually, an online selling channel, though there are other methods, as well - set the carrier and shipping service for the shipment, get the postage rates, and print the labels. ShipStation notifies the selling channel and your customer of the shipment and provides tools to track shipments and manage returns. 

ShipStation also provides tools to manage your shipping workflow, track your processes to eliminate confusion and mistakes, and use powerful automation to minimize how much manual work you actually have to do.

We know shipping isn't the most glamorous part of ecommerce, so we make it as efficient and painless as possible. That's why we call it Shipping Nirvana!

What is ShipStation?

Watch this introduction video to learn about ShipStation and see if it's right for you!

ShipStation Legacy Layout

This content features ShipStation's legacy layout and may not exactly reflect your current ShipStation layout experience.

 

To see a detailed demonstration of many of the essential ShipStation features, view the following ShipStation 101 video.

ShipStation 101

This ShipStation 101 webinar provides a detailed demonstration of the essential ShipStation functions.

Part 1 of the video demonstrates setting up your account, importing orders, and creating and printing your first label.

Part 2 of the video demonstrates the essential post-shipping tasks like tracking and cancelling shipments, as well as creating return labels and manifests. It also demonstrates other useful features like using tags, filters, and customer notification emails.

Watch the entire video (about 52 minutes) to get a sense of the entire workflow, or use the chapter markers to skip around from topic to topic and view only the section you want to learn about.

 

ShipStation University Intro to ShipStation Course

If learning by doing is more your style, take the ShipStation University Intro to ShipStation course. The lesson videos will show you how to navigate ShipStation, connect stores and carrier accounts, import orders, configure your shipments, and create your labels!

Who is ShipStation For?

ShipStation is versatile enough for small, medium, big and enterprise-sized merchants. Whether you have a small Etsy store that does a few dozen shipments a month, or you have multiple warehouses across the country (or even in different countries!) that ship thousands of packages a day, ShipStation can help manage all your shipping needs.

If you are just starting out, you might not use every feature ShipStation has to offer right away, but ShipStation can continue to meet your needs as your business becomes more and more successful!

To talk to other ShipStation users like you about how they use ShipStation - workflows, pro-tips, and more - please visit our ShipStation Community page. Our community moderator monitors the forum in case anyone in the community asks a question that needs an official ShipStation answer. 

Where can I use ShipStation?

ShipStation offers accounts in the United States, Canada, the United Kingdom, Australia, New Zealand, and France, with more countries to come!

When creating labels in a ShipStation account, your Ship From Location (that is, where your shipments originate) must match your account's home country. However, ShipStation can also be used with fulfillment providers, like Fulfillment by Amazon and Shipwire, as well as dropshippers of all kinds. If you use fulfillment providers or dropshippers in countries other than our currently supported account countries, you can still use ShipStation to send your orders to them.

Contact our sales team for more details on whether ShipStation is a good fit for your business!