ShipStation allows you to import orders from a CSV or tab-delimited file into a manual store. This is useful if you keep track of orders in a spreadsheet, or export orders from a selling channel with which ShipStation does not yet integrate.
The sections below discuss how to prepare your import file, import the file, map the CSV fields to ShipStation's fields, update orders with a CSV, and resolve common issues.
You must be on a Bronze plan or higher to access the CSV order import feature.
Before you can start the import process, you must make sure your import file is prepared correctly.
Best Practice: Use Row 1 of your CSV as your heading columns (for example, Order Number, Customer Name, Address Line 1, City, etc).
Your CSV headings do not need to match ShipStation’s. You will map them to the corresponding ShipStation fields during the import process.
Order numbers are required. You can enter your own numbers or use the auto-numbering feature (see below).
All order numbers should be unique, both to other orders in the CSV and orders within your ShipStation manual store.
If an order number in your CSV matches an existing order in your manual store in ShipStation, ShipStation will update that order to match the data in the CSV.
Multi-item orders: ShipStation will combine rows using the same order number into a single order.
For example, two rows in a CSV with order number SH1001 will result in the single order SH1001 containing the items from each row in the CSV file.
Auto-numbering: ShipStation can auto-number your orders if you set the manual store to allow it.
To enable auto-numbering on a manual store: go to
Settings > Selling Channels > Store Setupand click Connection next to one of your manual stores. Check the box to Automatically generate order numbers for manual orders.
In your CSV, enter AUTO into the Order Number column for every order you wish to auto-number. Each row in the CSV will then import as a unique order with an auto-assigned order number.
Once your CSV is prepared, go to the Orders tab in ShipStation and do the following:
Click Other Actions and choose Import Orders.
ShipStation will open the CSV order import screen.
Click +Select File in the Import Orders screen.
Locate your orders CSV file and click Open.
The name of your file will then appear next to the +Select File button.
Select the store you want to import to from the Import to Store drop-down menu.
This step is important, as once the import starts, these orders cannot be moved to another store.
Select Create a new field mapping if this is your first CSV import.
Field Mapping is how you tell ShipStation what data from your file goes into which ShipStation fields. To choose a previously saved mapping, click the Use a saved mapping option and select your saved mapping from the drop-down menu.
If you opted to create a new field mapping, you will now be prompted to map your fields. Move on to the Field Mapping section below for detailed instructions. For troubleshooting help with Order Imports, see our CSV Import Troubleshooting article.
Field Mapping is how you tell ShipStation where your CSV information should appear. Since your column headers likely won't match exactly the field names in ShipStation, you will map them using this process.
The Our Field column in the field mapping pop-up displays the ShipStation fields you can map to. The Your Field column contains drop-down menus where you can choose from the columns present in your CSV file. The Notes column displays any additional necessary information about the field.
The Field Mapping pop-up divides information into four sections:
Order Information: Includes order details like Order #, Order Date, and Amount Paid.
Buyer & Recipient Information: Includes details like the buyer and recipient name, email, and address.
Item Information: Includes item-level information like Item SKU, Name, Quantity, and weight.
Note Fields: Includes notes from and to the buyer, internal notes, and gift notes.
Assign Your Fields from the drop-down menus to the corresponding ShipStation fields listed in the Our Field column. You do not have to map all of the fields, but the Order # field is required.
Once you've mapped all the columns you want to use, you can then save the field mapping for future imports. We recommend this if you plan to use CSV imports regularly.
To save the field mapping you have just created, enter a name into the Save import mapping as field.
When you are ready, click Start Import.
Once ShipStation has finished the import process, your orders will be visible in the Awaiting Shipment section of your orders screen, in the manual store you chose during the import process.
You can also use the above CSV import process to update orders that already exist in your manual stores.
ShipStation will update orders in your selected manual store that have matching order numbers in your CSV file.
CSV Import Replaces Existing Data with CSV Data
Be sure your CSV file contains all the information you need for your order records!
The CSV import process will replace the data in ShipStation with the data from the CSV. This means if you have a blank cell in the CSV for a field that currently contains data in ShipStation, the CSV import will overwrite that data with a null value and that data will no longer be available in ShipStation.
For example, if you initially imported order #12345 with the Order #, Name, Address, City, State, Postal Code, and Country fields:
But you then realize you need to add a SKU to the order...
Add the SKU to the SKU column for the order and retain ALL other existing order information, like this:
ShipStation will add the SKU information to order #12345 in ShipStation.
Alternately, if you'd like to remove information from an order, simply delete the information from the appropriate columns before you upload the new file, like this:
In this example, ShipStation will delete the Name, Address, City, State, Postal Code, and Country from order #12345 in ShipStation while adding the SKU.
If you'd like a pre-formatted CSV, download the sample CSV from the Import pop-up screen, or download the Order Import Template file at the bottom of this article.
If you experience missing data or an error message after a CSV import, the steps below can help you recover:
If you complete the import but certain order information appears to be missing from your orders in ShipStation, you may have missed a field in the mapping stage.
If you saved your mapping, check your saved field mapping. Edit the field mapping and save it under a NEW name. Then use the new field mapping for your imports going forward.
If you did not save your mapping, perform the import again and make sure all fields you wish to map have been assigned the correct ShipStation field in the drop-down menus. ShipStation will update the existing orders during the import process.
If you receive an "import failed" message, check the following:
Make sure your CSV does not include any invalid or special characters. Typically, dashes and periods are fine, but currency symbols, accent marks, and other special characters can cause the import to fail.
Check the type of characters used in certain fields in your CSV. For example, letters are not valid characters in the phone number field. The @ symbol is fine in the email field but may cause an error when used in other fields.
If the above steps do not appear to be the cause of your error, create a new CSV file and copy/paste your CSV data into the new file and save it. Then try the upload again.
Additional Troubleshooting Resources
For further CSV import troubleshooting, review the CSV Import Troubleshooting article in the Troubleshooting section of our help center.