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Edit Services & Package Types

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ShipStation Content Team

Updated

Explains how to change available services and how to enable package types by carrier.

ShipStation enables all available services and package types for carriers by default. However, you can enable and disable these so you or your staff only select from the services and package types you actually use.

Australia Post Services

You cannot manually edit Australia Post services in ShipStation. Instead, ShipStation will retrieve your approved services directly from the Australia Post API.

If you make a change to the services available in your Australia Post account, do the following to update the services in ShipStation: Go to Settings > Shipping > Carriers & Fulfilment and click Settings on your Australia Post account in ShipStation. Then click the Update Shipping Services button.

Australia Post Settings popup. Arrow points to Update Shipping Services button.

Change Available Services

To enable and disable specific services for a connected postage provider:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    V3_SET_SB_SHP_Carriers-UK-AU_MRK.png

    Additional Carriers Tab

    To change the settings for carrier accounts you have connected to ShipStation, rather than ShipStation Carriers, click the Additional Carriers tab.

  3. Click the Services link next to the provider whose services you want to edit. 

    Carrier settings page with Services column highlighted.

  4. Select the services you want to use and deselect the ones you don't want to use. 

    Shipping Options popup. Box highlights some Checkbox options to select or deselect.

  5. Click Save. 

The number of enabled services will appear in the Settings screen, and only the enabled services will appear in the Services drop-down menu when you configure your shipments.

Notes About Enabling or Disabling Services

  • You can manage services either by clicking the link next to the carrier or going into the Action Menu and choosing Manage Services.

  • Quickly disable all services by clicking the toggle next to the carrier. This will hide the carrier as an option in the Rate Browser and Shipment Configuration.

    The toggle next to one carrier is set to off while another is set to on.

  • If a service does not appear in the Services list in the Carriers settings, that service is not currently supported in ShipStation.

  • Currently, if you enable or disable services for a carrier with multiple accounts connected to ShipStation, the enabled/disabled services will apply to all connected accounts.

    However, this does not apply to UPS from ShipStation. If you have both UPS from ShipStation and a separate UPS account, you can enable and disable services on these accounts independently.

  • Australia Post services not approved for your AU Post account will not work, even if you enable them in the ShipStation Shipping Options list as described above. Instead, click Settings for Australia Post in the Carriers & Fulfilment Settings, and click the Update Shipping Services button. ShipStation will automatically enable your approved services.

  • To view a list of supported services and package types for a specific provider, review the article for your provider in our Integrations Help guide. 

Enable and Disable Package Types

To enable and disable specific package types for a connected postage provider:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping and choose Packages from the left-hand sidebar.

    Settings sidebar Shipping section with Packages option highlighted

  3. Select your postage provider from the Manage package types drop-down menu. 

    Packages settings options. Red box highlights Manage package types for dropdown.

  4. Select the package types you want to use and deselect the packages you do not want to use. 

  5. Click Save Changes.

Going forward, only the selected package types will appear in the Packages drop-down menu when you configure your shipping options.

Notes about Editing Package Types

  • If a package type does not appear in the Packages list, that package type is not currently supported in ShipStation.

  • To view a list of supported services and package types for a specific provider, review the article for your provider in our Integrations Help guide. 

  • To learn how to create custom packages, review Custom Package Types in the Advanced Features section of this help guide.

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