Order & Shipment Records

It's important to understand the distinction between order records and shipment records in ShipStation. 

Order Records contain the data sent to ShipStation from your order sources. When you import or create orders, ShipStation takes the data and creates order records in your ShipStation account. These are the records you see in your Orders grid. 

V3_ORD_Grid_Orders_MRK.png

Shipment Records are created by ShipStation when you create a label or mark an order as shipped. Shipment records are linked to their associated orders and items.

Shipment records include the label information like carrier, service, package type, weight, label fee, included items, tracking number, etc. These are the records you see in the Shipments grid as well as in the and Order Details screen and Orders tab Shipping Sidebar. 

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Order Details: Shipment Activity. Red box highlights shipment record info for Shipment 1

Fulfillment Records are created by ShipStation when you process orders from a Fulfillment provider or mark an order as shipped. Fulfillment records are linked to their associated orders and items.

V2_SHP_SB_Fulfillments_Grid_MRK.png

The data item that contains all of the information for an order found in the order grid.

This is where your orders in ShipStation come from. Orders can originate from one of four sources:

  • A connected store (either direct integration or custom stores)

  • A CSV or tab-delimited file

  • Manual orders (orders created directly in ShipStation)

  • The ShipStation API

The data item that contains all of the information for a shipment. Shipment records are displayed in the Shipment grid and in the corresponding order's details.

Shipment records are created when you create a label.