InkSoft

How to add an InkSoft store to ShipStation, what features are available, and other need-to-know details.

InkSoft is a cloud-based, business-software platform designed to handle the unique needs of print shops and decorators. Our integration sends your InkSoft order data into ShipStation (including specific design, color and size) to create labels in bulk and get your products to your customers. After you create a label, ShipStation will update the InkSoft order to Shipped status and upload relevant tracking information.

If you don't already have an account, visit InkSoft to learn more.

InkSoft Requirements

Connection Requirements:

  • An active account with InkSoft.

  • Your InkSoft account Username, Password, and PublisherID

Order Import Requirements:

  • Must include a Ship To address.

Connect an InkSoft store to ShipStation

To connect your InkSoft store to ShipStation:

Tip

Our partners at InkSoft have created a great video that demonstrates the connection process outlined below.

  1. Select the InkSoft tile.

    InkSoft logo.
  2. Enter your InkSoft Username, Password, and PublisherId in the matching fields.

    • You can find your PublisherId in the bottom-right corner of any page when logged into InkSoft as an admin user.

    • The InkSoft username you enter here must have access to Fulfillment Store Admin permission level.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for InkSoft Integration

ShipStation's integration with InkSoft supports the following standard features:

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Inksoft Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Store Error - Error Updating store: An error occurred attempting to update orders: Error in XML.

This error means you currently have no orders waiting in your InkSoft account. This error will go away the next time ShipStation requests orders from InkSoft and there are orders available to import.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information