Rakuten Super Logistics

How to connect a Rakuten Super Logistics account to ShipStation, how to create and use tags, and automation suggestions.

Rakuten Super Logistics is a cloud-based fulfillment and freight-shipping solution that picks, packs, and ships your orders. ShipStation integrates with Rakuten Super Logistics via API to update shipping information to your respective selling channels.

To learn more about Rakuten Super Logistics or set up an account, please email marketing@rakutensl.com for more information.

To submit your orders to Rakuten Super Logistics, you will need to:

  • Connect ShipStation to Rakuten Super Logistics

  • Create and Apply Order Tags

  • Create an Automation Rule (optional).

Connect ShipStation to Rakuten Super Logistics

To connect ShipStation and Rakuten Super Logistics, you'll first generate your ShipStation API keys and then email them to Rakuten to enter into your account.

  1. Click Generate New API Keys if no key and secret are listed yet.

    Account settings: API Keys: Reads, "You haven't generated any API keys". Generate New API Keys button.

    Important

    If you've already generated your API keys, the existing API keys will be displayed here and the button will say Regenerate API Keys.

    If you already have API keys, do NOT generate new ones. Instead, copy your existing key and secret.

  2. Copy your key and secret.

    You can then provide them to the account you wish to access ShipStation's API.

  3. Email both the API Key and Secret to either rsl-oboarding@mail.rakuten.com or support@rakutensl.com.

    Rakuten Super Logistics will send you a confirmation email when they finish the integration process.

Important

If you have set up Service Mapping in ShipStation, you must include the service mapping details in the email sent to Rakuten Super Logistics.

For assistance with this process, email Rakuten customer support at support@rakutensl.com or contact your Rakuten Super Logistics representative. You will also need to create test orders and have a Rakuten Super Logistics Specialist verify them before you can start using the service in ShipStation.

Create and Apply Rakuten Order Tags

  1. Create the following tags in ShipStation:

    RSL-ASSIGNED

    RSL-PULLED

    The spelling must be the same as shown above for Rakuten Super Logistics to identify the orders and update order statuses as they fulfill them.

    If you've never created tags in ShipStation, review our Create and Edit Order Tags article.

  2. Select the orders in your Order grid you wish to send and apply the RSL-ASSIGNED tag.

Rakuten Super Logistics will update the order status and apply the RSL-PULLED tag once they fulfill the order.

Create a Rakuten Automation Rule

To have ShipStation automatically apply the RSL-ASSIGNED tag to orders as they import, create an automation rule.

If you have never created an automation rule before, review our automation rules article.

Use the following configuration for your automation rule:

  1. Select Only apply these actions to orders that match the specific criteria.

  2. Set your criteria.

    For example: Marketplace (or store) : Equals : Shopify.

  3. Set your action to Add a tag... and select RSL-ASSIGNED from the tag drop-down menu.

  4. Save your rule.

Here is an example of how the rule configuration should look:

Rakuten Automation Rule

ShipStation will now automatically apply the tag to any order that imports and matches the criteria in the rule.