Details about ShipStation's StarTrack integration. Includes requirements, connection process, features, and integration notes.
Australia Post's StarTrack service provides domestic shipping in Australia, as well as Express, Premium, and Fixed Price Premium services through ShipStation. ShipStation's integration with StarTrack supports custom label printing and batch processing.
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
An active account with StarTrack. To create a StarTrack account, contact StarTrack to begin the process.
Your Star Track account number (StarTrack account numbers are 8 digits long. Avoid confusing it with Australia Post's 10-digits-long account number when connecting your account.)
Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.
StarTrack requires a manifest for each day's shipments.
To manifest your StarTrack shipments, use ShipStation's End of Day process.
Failure to manifest will result in additional fees!
StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.
To connect your StarTrack account to ShipStation, you must first request your API Key and API Secret from the Australia Post Developer Centre.
If you do not yet have an account on the AU Post Developer Centre, you must first create one. Then you can register for your API Keys.
Complete the information and click Create Account.
Log in to your new account and go to the APIs section.
Select Register now for an API Key.
Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.
Choose ShipStation from the platform partner list. Click Next.
Enter your state of origin and any additional comments you may need. Click Send.
After you complete the registration process, the developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipStation.
If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the AU Post account. Then you can use the same API Key and Secret for both accounts. Enter this request into the comments field in the last step of the registration process.
Select the StarTrack tile and click Connect.
Enter your StarTrack Account Number, and the API Key and API Secret received from AU Post developer support.
ShipStation's integration with Star Track supports the following standard features:
Common ShipStation Features
ShipStation's integration with StarTrack allows for the following additional features:
Requires all shipments be manifested.
(This process in ShipStation is called End of Day.)
Use ShipStation's End of Day process to close out your day's shipments.
You should manifest your shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in StarTrack charging a fee to your monthly invoice.
The StarTrack Order Summary Report will print out a driver copy and a sender copy. Give the driver copy to your StarTrack driver. There is no need to take any additional action on the printed form.
Return labels must also be manifested! These shipments do not yet appear in the End Of Day screen, but the information will be submitted to StarTrack electronically. If you do not have any outgoing StarTrack shipments but need to manifest return labels, please contact ShipStation support. We are working with StarTrack to add return shipments to the End of Day screen in the future.
Multi-package shipping is available for Premium and Express services.
Remember this about ShipStation's integration with StarTrack:
You cannot currently add carrier insurance to StarTrack shipments in ShipStation. However, your contract should include details about the insurance that StarTrack provides by default for your parcels.
Please contact StarTrack directly for details about your insurance coverage and for submitting any claims.
StarTrack provides domestic services only. International shipments are unavailable at this time.
Express, Premium, and Fixed Price Premium are the three available services in ShipStation.
The Phone Number field has a 10-character limit, so this field cannot include spaces. Ex: 1234567890
Rates for StarTrack are not yet available in the Rate Calculator.