Australia Post's StarTrack services provide domestic shipping in Australia and offers Express, Premium, and Fixed Price Premium services through ShipStation.
StarTrack requires a manifest for each day's shipments.
To manifest your StarTrack shipments, use ShipStation's End of Day process.
Failure to manifest will result in additional fees!
StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.
To connect your StarTrack account to ShipStation, you must first request your API Key and API Secret from the Australia Post Developer Centre.
If you do not yet have an account on the AU Post Developer Centre, you must first create one. Then you can register for your API Keys:
Complete the information and click Create Account.
Login to your new account.
Select Register now for an API Key.
Complete the form with your StarTrack account information and check the boxes for the services you want access to. Click Next.
Choose ShipStation from the platform partner list. Click Next.
Enter your state of origin and any additional comments you may need. Click Send.
After you complete the registration process, the developer support team will email you your API key and secret in an encrypted PDF.
If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the AU Post account so you can use the same API key and secret for both accounts. Enter this request into the comments field in the last step of the registration process.
Once you have the key and secret, follow the steps below to connect your StarTrack account to ShipStation:
Select the StarTrack tile and click Connect.
Enter your StarTrack Account Number, and the API Key and API Secret received from AU Post developer support.
ShipStation's integration to CARRIER supports for the following standard features:
Common ShipStation Features
ShipStation's integration to StarTrack allows for the following additional features:
Requires all shipments be manifested
Use ShipStation's End of Day process to close out your day's shipments.
You should manifest your shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in StarTrack charging a fee to your monthly invoice.
The StarTrack Order Summary Report will print out a driver copy and a sender copy. Give the driver copy to your StarTrack driver. There is no need to take any additional action on the printed form.
Return labels must also be manifested! These shipments do not yet appear in the End Of Day screen, but the information will be submitted to StarTrack electronically. If you do not have any outgoing StarTrack shipments but need to manifest return labels, please contact ShipStation support. We are working with StarTrack to add return shipments to the End of Day screen in the future.
Here are some things you should keep in mind about ShipStation's integration with StarTrack:
You cannot currently add carrier insurance to StarTrack shipments in ShipStation. However, your contract should include details about the insurance that is included by default for your parcels. Please contact StarTrack directly for details about your insurance coverage and for submitting any claims.