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  3. Carrier Integrations

StarTrack

Details about ShipStation's StarTrack integration. Includes requirements, connection process, features, and integration notes.

Australia Post's StarTrack service provides domestic shipping in Australia, as well as Express, Premium, and Fixed Price Premium services through ShipStation. ShipStation's integration with StarTrack supports custom label printing and batch processing.

To create a StarTrack account, contact StarTrack to begin the process.

StarTrack Requirements

Connection Requirements:

  • An active account with StarTrack.

  • Your Star Track account number (StarTrack account numbers are 8 digits long. Avoid confusing it with Australia Post's 10-digits-long account number when connecting your account.)

  • Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.

Manifest Requirements:

  • StarTrack requires a manifest for each day's shipments.

    To manifest your StarTrack shipments, use ShipStation's End of Day process.

Failure to manifest will result in additional fees!

StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.

Connect a StarTrack account to ShipStation

To connect your StarTrack account to ShipStation, you must first request your API Key and API Secret from the Australia Post Developer Centre.

If you do not yet have an account on the AU Post Developer Centre, you must first create one. Then you can register for your API Keys.

Register for API Keys

  1. Go to https://developers.auspost.com.au/register

  2. Complete the information and click Create Account.

  3. Log in to your new account and go to the APIs section.

  4. Select Register now for an API Key.

    Australia Post Dev Center Register API page.

  5. Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.

    StarTrack API registration form

  6. Choose ShipStation from the platform partner list. Click Next.

    StarTtrac API registration Partner page

  7. Enter your state of origin and any additional comments you may need. Click Send.

    StarTrac API registration Territory selection

After you complete the registration process, the developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipStation.

Note

If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the AU Post account. Then you can use the same API Key and Secret for both accounts. Enter this request into the comments field in the last step of the registration process.

Connect StarTrack Account to ShipStation

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3__SET__SB__SHP_Carriers__MRK.png

  3. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to Add a Provider Account button.

  4. Select the StarTrack tile and click Connect.

    StarTrack logo

  5. Enter your StarTrack Account Number, and the API Key and API Secret received from AU Post developer support.

  6. Click Connect.

Available Features for the StarTrack Integration

ShipStation's integration with Star Track supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission*

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

EXP - Road Express, and

PRM – Premium, only

Multiple Accounts

Green checkmark. Supported feature. Yes.

Domestic Services

Express

Premium

Fixed Price Premium

Confirmation Options

Authority to leave

Signature on delivery

Package Options

Package

Bag

Envelope

Carton

Pallet

Jiffy Bag

Skid

Satchel

StarTrack Additional Features

ShipStation's integration with StarTrack allows for the following additional features:

Feature

Description

Requires all shipments be manifested.

(This process in ShipStation is called End of Day.)

Use ShipStation's End of Day process to close out your day's shipments.

You should manifest your shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in StarTrack charging a fee to your monthly invoice.

The StarTrack Order Summary Report will print out a driver copy and a sender copy. Give the driver copy to your StarTrack driver. There is no need to take any additional action on the printed form.

Return labels must also be manifested! These shipments do not yet appear in the End Of Day screen, but the information will be submitted to StarTrack electronically. If you do not have any outgoing StarTrack shipments but need to manifest return labels, please contact ShipStation support. We are working with StarTrack to add return shipments to the End of Day screen in the future.

Multi-Package Shipping

Multi-package shipping is available for Premium and Express services.

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Find and Close Unmanifested Shipments

You have until the 4th Sunday of the month to manifest your shipments and avoid a fee on your invoice.

You can view your Open Shipments in the Manifest section in ShipStation.

  1. Go to the Shipments tab. 

    Closeup of Toolbar. Red box highlights Shipments tab.

  2. Click Manifest in the left-hand sidebar. 

    V3 Shipping Sidebar, Manifest outlined

    By default, ShipStation will display the current date, Carrier, and number of Open Shipments.

  3. Click the date to view shipments with future or past ship dates.

  4. Click Close Shipments to view the individual shipments and proceed to the next steps.

    Open Shipment menu with Close shipments link highlighted.

To close shipments from a specific Ship From Location:

  1. Click the all Ship From Locations drop-down menu and select the location you wish to close. 

    V3_SHP_EOD_OpenShip_shipfrom.png

  2. Uncheck any shipments you do not wish to close.

  3. Click either Close Selected or Close All.

    V3_SHP_EOD_OpenShipments-MRK.png

Additional Details about the StarTrack Integration

  • You cannot currently add carrier insurance to StarTrack shipments in ShipStation. However, your contract should include details about the insurance that StarTrack provides by default for your parcels.

    Please contact StarTrack directly for details about your insurance coverage and for submitting any claims.

  • StarTrack provides domestic services only. International shipments are unavailable at this time.

  • Express, Premium, and Fixed Price Premium are the three available services in ShipStation.

  • The Phone Number field has a 10-character limit, so this field cannot include spaces. Ex: 1234567890

  • Rates for StarTrack are not yet available in the Rate Calculator.

  • Unmanifested Articles will only appear in your account 5 days after the first scan event.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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