Details about ShipStation's StarTrack integration. Includes requirements, connection process, features, and integration notes.
Australia Post's StarTrack service provides domestic shipping in Australia, as well as Express, Premium, and Fixed Price Premium services through ShipStation. ShipStation's integration with StarTrack supports custom label printing and batch processing.
To create a StarTrack account, contact StarTrack to begin the process.
Connection Requirements:
-
An active account with StarTrack
-
Your Star Track account number (StarTrack account numbers are 8 digits long. This number is different from your Australia Post account number, which is 10 digits.)
-
Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.
Manifest Requirements:
StarTrack requires a manifest for each day's shipments. Use ShipStation's End of Day process to manifest your shipments.
Failure to manifest will result in additional fees!
StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.
To connect your StarTrack account to ShipStation, you must first request your API Key and API Secret from the Australia Post Developer Centre.
If you do not yet have an account on the AU Post Developer Centre, you must first create one. Then you can register for your API Keys.
-
Complete the information and click Create Account.
-
Log in to your new account and go to the APIs section.
-
Select Register now for an API Key.
-
Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.
-
Choose ShipStation from the platform partner list. Click Next.
-
Enter your state of origin and any additional comments you may need. Click Send.
After you complete the registration process, the developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipStation.
Add StarTrack to an Australia Post eParcel Account
If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the AU Post account. Then you can use the same API Key and Secret for both accounts. Enter this request into the comments field in the last step of the registration process.
Connect StarTrack Account to ShipStation
-
Select the StarTrack tile and click Connect.
-
Enter your StarTrack Account Number, and the API Key and API Secret received from AU Post developer support.
-
Click Connect.
ShipStation's integration with StarTrack supports the following standard features:
ShipStation's integration with StarTrack allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Requires all shipments be manifested |
Manifest your StarTrack shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in fees from StarTrack. Use ShipStation's End of Day process to close out your day's shipments. The StarTrack Order Summary Report will print out a driver copy and a sender copy. Give the driver copy to your StarTrack driver. There is no need to take any additional action on the printed form. Return labels must also be manifested! These shipments do not yet appear in the End Of Day screen, but the information will be submitted to StarTrack electronically. If you do not have any outgoing StarTrack shipments but need to manifest return labels, please contact ShipStation Support. We are working with StarTrack to add return shipments to the End of Day screen in the future. |
-
You cannot currently add carrier insurance to StarTrack shipments through ShipStation. However, your contract with StarTrack should include details about the insurance that StarTrack provides by default for your parcels.
Contact StarTrack directly for details about your insurance coverage and for submitting any claims.
-
The Phone Number field has a 10-character limit and cannot include spaces (ex: 1234567890).
-
StarTrack rates include Goods and Services Tax (GST), fuel surcharges, and security surcharges.
-
Unmanifested shipments will only appear in your account five days after the first scan event.