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Display Options

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ShipStation Content Team

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How to access display settings to adjust how information is displayed, account time zone, date and time format, and units of weight and measurement.

ShipStation offers a number of ways to customise the interface so it's easier on the eyes and matches your expectations for how information should appear.

Users with the appropriate permissions can change which window auto-loads on login, enable advanced product types, change date and time formats, update units of measure, and many other options.

Access the Display Options

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Account from the left-hand sidebar, then choose Display Options.

    Settings Sidebar: Account dropdown. Red box highlights Display Options option.

From there, you can select a tab to edit the available categories of Display Options that dictate how information will appear when you're logged into ShipStation.

General Preferences

SET_ACCT_DisplayOption-General_MRK.png

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Settings

Options

QuickShip

  • Admin only, account-wide setting.

  • Controls whether or not users have access to the QuickShip feature in ShipStation.

  • This does not automatically enable the QuickShip process. Instead, it dictates whether or not a user has access to the feature.

  • QuickShip allows you to skip the Label Cost Summary Screen to create labels and batches in a single click.

Log in directly to

  • User-specific setting.

  • Controls which page the user will automatically be directed to when logging into ShipStation. The user must have appropriate permissions to access that page.

  • Choose from specific Insights pages, Orders, Shipments, Products, and Customers.

Orders Display Options

Settings > Display Options page. Orders tab highlighted. Options: Customer History Popover; When Order Status Changes

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Setting

Options

Customer History Popover

  • User-specific setting.

  • Allows you to hover over a recipient's name in the Orders grid to view their history as a customer of your business, as shown in the example below.

    V3_ORD_CustomerHistoryPU_MRK.png

When Order Status Changes

  • User-specific setting.

  • If multiple users on the account are shipping orders simultaneously, this setting determines how ShipStation indicates status changes to other users. Thus another user won’t try to ship an order that another user has already shipped.

  • When a user ships an order, ShipStation will act based on one of these two available options:

    • Hide order from view will immediately remove that order from the grid view

    • Gray out the order so that other working users can see the order and understand that it has been shipped.  Order Details will be viewable with up-to-date information.

      The orders grid shows 3 orders grayed out because they have been shipped by other users.

  • Orders will be hidden or grayed out if

    • A label has been printed

    • An order has been marked as shipped

    • An order has been canceled

Products Display Options

V3_SET_ACCT_DisplayOptions_Products_MRK.png

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Setting

Options

Product Type

  • Admin only, account-wide setting.

  • Controls the ability to create Advanced Products in ShipStation.

  • Adjusting this setting has no effect on product records already created in ShipStation.

Time and Units Display Options

V3_SET__ACCT__DisplayOptions__Time__Units__MRK.png

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Settings

Options

Time Format

  • User-specific setting.

  • Controls if ShipStation will display times in 12-hour format (with AM/PM notation) or 24-hour format.

Date Format

  • User-specific setting.

  • Controls the format ShipStation uses when displaying dates within the interface.

  • This setting currently only affects the date format in the interface, not the date format for documents like packing slips, which will always use mm/dd/yy only.

Time Zone

  • Admin only, account-wide setting.

  • Controls the time zone ShipStation uses when displaying time stamp information in the account.

Dimensions

  • Admin only, account-wide setting.

  • Controls whether ShipStation will display measurements in inches or centimeters. This will convert existing dimensional values on orders or products to match. This setting will not affect how we obtain information, only how we display it.

  • Rounding during conversion may impact dimensions. We advise you to double-check your shipments if dimension settings change often.

Weight

  • Admin only, account-wide setting.

  • Controls whether ShipStation will display weights in US customary units (pounds and ounces) or in Metric units (grams). If a user changes this setting, ShipStation will convert the number automatically (ounces vs grams).

  • This will convert existing weight values on orders or products to match. This setting will not affect how we obtain information, only how we display it.

  • Rounding during conversion may impact weights. We advise you to double-check your shipments if weight settings change often.

Display Options Legacy Layout

If you are using ShipStation Legacy, you have some additional Display Option sections that are currently not available in the new layout.

General Preferences

Settings, Account: Display Options. Red box highlights General Preferences tab.

Preferences

Options

Search Suggestions

  • User-specific setting.

  • Controls whether or not ShipStation will provide search-completion suggestions when using the Quick Search feature.

  • If enabled, ShipStation will attempt to auto-complete the search term after any characters are entered in the Quick Search box.

  • For details on available search terms, see our article Search Orders.

  • This feature is available on the Orders and Shipments tabs.

Duplicate Shipments

  • Admin only, account-wide setting.

  • If this setting is enabled, ShipStation prevents users from creating a label for orders that already have a shipping label created.

  • If enabled, ShipStation displays a pop-up warning when creating a label for an order that already has a label. The user can bypass the warning to continue creating the label.

QuickShip

  • Admin only, account-wide setting.

  • Controls whether or not users have access to the QuickShip feature in ShipStation.

  • This does not automatically enable the QuickShip process. Instead, it dictates whether or not a user has access to the feature.

  • For more information, see our article What is Quickship?.

Advanced Hotkeys

  • User-specific setting.

  • When enabled, the user can use hotkeys to perform certain actions.

  • View the available hotkey actions by choosing Hotkeys from the Help menu (the question-mark icon in the toolbar at the top-right corner).

  • Access this setting through the Support Resources drop-down (the question mark icon in the upper right).

  • For more details on this feature, see Hotkey and Barcode Scan Actions.

Hotkey & Barcode Indicator

  • User-specific setting.

  • Controls whether or not a brief visual indicator will appear for the user on the screen when hotkeys or barcode scan actions occur in ShipStation.

Login directly to

  • User-specific setting.

  • Controls what page the user will automatically be directed to after logging into ShipStation.

  • The user must have appropriate permissions to access that page.

Orders

Select the Orders tab under the Settings > Account > Display Options page. The Orders tab includes both Screen Configuration and Order Processing settings.

Display Options. Red box highlights Orders tab.Settings for Screen Configuration & Order Processing

Screen Configuration

Setting

Options

Orders Page Layout

  • User-specific setting.

  • Controls the grid layout in the Orders tab. The lower panes allow you to display additional information about selected orders. These options can also be selected from the Layout button in the Orders tab.

Order Sidebar

  • User-specific setting.

  • Controls whether the sidebar will appear by default in the Orders tab. The sidebar can also be enabled and disabled with the Show Sidebar checkbox in the Orders tab.

Items Ordered Images

  • User-specific setting.

  • Controls whether or not product image thumbnails will appear in the Order Details and Orders sidebar.

    NOTE: Image URLs must be available for thumbnails to display.

  • Does not affect documents like pick lists, order summary, or packing slips.

Multiple Quantities

  • User-specific setting.

  • If set to Highlight, quantities greater than one ( > 1) will be highlighted with a red background in both the Order Details and the Orders sidebar.

Order Processing

Setting

Options

Auto-rate Postage

  • Account-wide setting.

  • Controls whether ShipStation will automatically attempt to update estimated rates when an order is imported or modified.

  • If enabled, ShipStation will get rates whenever any modification occurs to an order's shipping configuration.

  • If disabled, ShipStation will only try to get rates when a user clicks the Get Rates button, uses the Calculator, or initiates the Create Label process.

When order status changes

  • User-specific setting.

  • Controls how ShipStation treats orders displayed in the Orders grid if the user or another user logged into the same account changes the status of the order.

Show shipping service list by

  • User-specific setting.

  • Only effects users with multiple USPS provider accounts connected.

  • If set to Carrier, ShipStation will consolidate the USPS options into a single list and use the cheapest option.

  • If set to Provider, ShipStation will list all USPS options for each provider in a separate section of the drop-down.

  • Can also be controlled in Order Details window or sidebar by clicking the action menu next to the Service drop-down.

"No New Orders" Notification

  • User-specific setting.

  • Controls if ShipStation will pop up an alert when no new orders are imported during a store import.

Show Customer History on hover

  • User-specific setting.

  • Controls whether or not a 12-month customer history pop-up box appears when the mouse cursor rests on the Recipient Name on the Orders grid.

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