Display Options

How to access display settings to adjust how information is displayed, account time zone, date and time format, and units of weight and measurement.

ShipStation offers a number of ways to customize the interface so it's easier on the eyes and matches your expectations for how information should appear.

Users with the appropriate permissions can change which window auto-loads on login, enable advanced product types, change date and time formats, update units of measure, and many other options.

Access the Display Options

From there, you'll be able to select a tab to edit four categories of Display Options that will dictate how information will appear when you're logged into ShipStation: General Display Preferences, Orders, Products, or Time and Units

Products Display Options

indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Setting	Options
Product Type	Admin only, account-wide setting. Controls the ability to create Advanced Products in ShipStation. Adjusting this setting has no effect on product records already created in ShipStation.

Time and Units Display Options

indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Settings	Options
Time Format	User-specific setting. Controls if ShipStation will display times in 12-hour format (with AM/PM notation) or 24-hour format.
Date Format	User-specific setting. Controls the format ShipStation uses when displaying dates within the interface. This setting currently only affects the date format in the interface, not the date format for documents like packing slips, which will always use mm/dd/yy only.
Time Zone	Admin only, account-wide setting. Controls the time zone ShipStation uses when displaying time stamp information in the account.
Dimensions	Admin only, account-wide setting. Controls whether ShipStation will display measurements in inches or centimeters. This will convert existing dimensional values on orders or products to match. This setting will not affect how we obtain information, only how we display it. Rounding during conversion may impact dimensions. We advise you to double-check your shipments if dimension settings change often.
Weight	Admin only, account-wide setting. Controls whether ShipStation will display weights in US customary units (pounds and ounces) or in Metric units (grams). If a user changes this setting, ShipStation will convert the number automatically (ounces vs grams). This will convert existing weight values on orders or products to match. This setting will not affect how we obtain information, only how we display it. Rounding during conversion may impact weights. We advise you to double-check your shipments if weight settings change often.

Display Options Legacy Layout

If you are using ShipStation Legacy, you have two additional Display Option sections that are currently not available in the new layout.

General Preferences

Preferences	Options
Search Suggestions	User-specific setting. Controls whether or not ShipStation will provide search-completion suggestions when using the Quick Search feature. If enabled, ShipStation will attempt to auto-complete the search term after any characters are entered in the Quick Search box. For details on available search terms, see our article Search Orders. This feature is available on the Orders and Shipments tabs.
Duplicate Shipments	Admin only, account-wide setting. If this setting is enabled, ShipStation prevents users from creating a label for orders that already have a shipping label created. If enabled, ShipStation displays a pop-up warning when creating a label for an order that already has a label. The user can bypass the warning to continue creating the label.
QuickShip	Admin only, account-wide setting. Controls whether or not users have access to the QuickShip feature in ShipStation. This does not automatically enable the QuickShip process. Instead, it dictates whether or not a user has access to the feature. For more information, see our article What is Quickship?.
Advanced Hotkeys	User-specific setting. When enabled, the user can use hotkeys to perform certain actions. View the available hotkey actions by choosing Hotkeys from the Help menu (the question-mark icon in the toolbar at the top-right corner). Access this setting through the Support Resources drop-down (the question mark icon in the upper right). For more details on this feature, see Hotkey and Barcode Scan Actions.
Hotkey & Barcode Indicator	User-specific setting. Controls whether or not a brief visual indicator will appear for the user on the screen when hotkeys or barcode scan actions occur in ShipStation.
Login directly to	User-specific setting. Controls what page the user will automatically be directed to after logging into ShipStation. The user must have appropriate permissions to access that page.

Orders

Select the Orders tab under the Settings > Account > Display Options page.

Screen Configuration

Setting	Options
Orders Page Layout	User-specific setting. Controls the grid layout in the Orders tab. The lower panes allow you to display additional information about selected orders. These options can also be selected from the Layout button in the Orders tab.
Order Sidebar	User-specific setting. Controls whether the sidebar will appear by default in the Orders tab. The sidebar can also be enabled and disabled with the Show Sidebar checkbox in the Orders tab.
Items Ordered Images	User-specific setting. Controls whether or not product image thumbnails will appear in the Order Details and Orders sidebar. NOTE: Image URLs must be available for thumbnails to display. Does not affect documents like pick lists, order summary, or packing slips.
Multiple Quantities	User-specific setting. If set to Highlight, quantities greater than one ( > 1) will be highlighted with a red background in both the Order Details and the Orders sidebar.

Order Processing

Setting	Options
Auto-rate Postage	Account-wide setting. Controls whether ShipStation will automatically attempt to update estimated rates when an order is imported or modified. If enabled, ShipStation will get rates whenever any modification occurs to an order's shipping configuration. If disabled, ShipStation will only try to get rates when a user clicks the Get Rates button, uses the Calculator, or initiates the Create Label process.
When order status changes	User-specific setting. Controls how ShipStation treats orders displayed in the Orders grid if the user or another user logged into the same account changes the status of the order.
Show shipping service list by	User-specific setting. Only effects users with multiple USPS provider accounts connected. If set to Carrier, ShipStation will consolidate the USPS options into a single list and use the cheapest option. If set to Provider, ShipStation will list all USPS options for each provider in a separate section of the drop-down. Can also be controlled in Order Details window or sidebar by clicking the action menu next to the Service drop-down.
"No New Orders" Notification	User-specific setting. Controls if ShipStation will pop up an alert when no new orders are imported during a store import.
Show Customer History on hover	User-specific setting. Controls whether or not a 12-month customer history pop-up box appears when the mouse cursor rests on the Recipient Name on the Orders grid.

Products

In ShipStation Legacy, the Products tab includes the Product Page Layout options, which are not currently available in the new ShipStation layout.

Setting	Options
Product Page Layout	User-specific setting. Controls how information is displayed on the Products tab. Can also be controlled by the Layout drop-down menu on the Products tab.
Product Type	Admin only, account-wide setting. Controls the ability to create Advanced Products in ShipStation. Adjusting this setting has no effect on product records already created in ShipStation.