Explains ShipStation Connect's features, how to install, launch, and configure its settings, and set up for use with multiple accounts.
ShipStation Connect is a downloaded application that passes print jobs from your ShipStation account to your printer hardware. Think of it as the bridge between ShipStation's web app and your printer workstations.
You are not required to use ShipStation Connect to print your documents from ShipStation, but it does make your printing process more efficient and versatile.
With ShipStation Connect, you can:
Use fewer clicks to print labels and other documents.
Print documents (labels, packing slips, etc) from any computer on any network to the printer workstation with ShipStation Connect installed.
Print documents remotely using ShipStation Mobile.
Share printers and scales with all users on your ShipStation account.
Disable printers you do not wish to appear for users on your account.
Manage printer workstation and device names separately from your OS device preferences so devices can have custom names within ShipStation.
Pull shipment weights from USB scales with a single mouse click or barcode scan.
Assign a default printer for each document type so ShipStation automatically prints the document to the assigned printer, skipping the printer selection process.
To use ShipStation Connect, you'll need to install it on your printer workstation(s) and then register it using your ShipStation username and password.
Once registered, you then manage your device settings in ShipStation directly. Follow the procedures below to get ShipStation Connect installed and running on your printer workstation.
Certain printers and configurations are not currently supported when printing via ShipStation Connect:
Rollo label printers not currently supported.
Wireless and network printers not currently supported. Printers should be connected to the printer workstation(s) via USB, though some wireless or network printers may work.
ShipStation Support cannot troubleshoot issues that occur when using these printers with ShipStation Connect.
These limitations are specific to printing with ShipStation Connect. You may still print using the PDF or View in Browser method to print documents to these printers from your ShipStation account. The label layout, printer preferences, and document options still apply regardless of your print method.
You can install ShipStation Connect on either a MacOS or Windows workstation. Click the section below for your operating system instructions.
ShipStation Connect is supported on the following operating systems:
Windows 10 or later. Additionally, any available updates for your version of Windows should also be installed.
MacOS 10.12 (Sierra) or later.
ShipStation Connect may work on earlier versions of these operating systems. However, earlier versions are not supported and are not recommended.
Install ShipStation Connect only on your Printer Workstation(s). Any computer that does not have a printer connected, even if you use it for ShipStation, does not need to have ShipStation Connect installed.
Click Install ShipStation Connect for Mac to begin downloading the installer.
This can take a few minutes depending on your internet speed.
Open the downloaded file and drag the ShipStation Connect icon into the Applications folder.
Once complete, you can eject the ShipStation Connect Install disk image and move the downloaded installer to the trash.
Click Install ShipStation Connect for Windows.
Click Install in the Application Install window that appears.
This will begin the download, which can take a few minutes depending on your internet speed.
Once successfully installed, you may delete the downloaded installer .exe file.
For Windows users: ShipStation Connect should automatically launch once the installer has completed.
For Mac users: Open ShipStation Connect from your Applications folder.
Click Yes when prompted to launch ShipStation Connect automatically when logging in to your computer.
We highly recommend allowing ShipStation Connect to automatically start when you login to your workstation. If you click No in this screen, you will need to launch ShipStation Connect manually when you wish to print labels from ShipStation using the ShipStation Connect method.
Enter the ShipStation username and password you use as the ShipStation admin when prompted for a username and password.
If you have multiple admin users, choose the username you want to use to administer ShipStation Connect settings in the future.
When you are logged into ShipStation with this username, you will have access to rename, disable, and share printers with other users, even if you are logged into ShipStation on a computer that is not the printer workstation.
Click Register This Computer.
Click Go to ShipStation to get back to ShipStation.
This will automatically close the ShipStation Connect window, but the app will still be running in the background.
ShipStation Connect is now ready to start sending print jobs to your printer(s)!
The ShipStation Connect settings allow you to name your workstations and devices, disable access to printers you do not want to use with ShipStation, and share printers with other users on your ShipStation account.
To access the ShipStation Connect settings:
If you are logged into ShipStation with the same username and password used to register ShipStation Connect, you will see a list of available workstations and printers you can then modify.
If you do not see a list with your workstation or active printers, check the following:
Confirm ShipStation Connect is running.
On a Mac, the ShipStation Connect icon, ,will be in the top right menu bar of your screen. In Windows, the ShipStation Connect icon, , will be in your System Tray in the bottom right toolbar.
Confirm you are accessing this screen while logged into ShipStation with the same username used to register ShipStation Connect.
To modify the name of a workstation or device displayed in ShipStation:
Hover your mouse over the name of the workstation or device.
Click the pencil icon to edit.
Enter the new name.
Click the green checkmark to save your changes.
The display names set here will be what all users see when selecting a workstation and a printer during the print process.
Setting a printer to Disabled prevents the printer from appearing in the available printers list when you are logged in under the same username used to register ShipStation Connect. It also prevents the disabled printers from being selected as default printers for any document type.
Setting a scale to Disabled stops ShipStation from accessing that scale to weigh shipments.
If you have multiple users configured in your ShipStation account, you will want to make sure they have access to the proper printers for the documents they need to print.
Setting a printer to Shared makes the printer visible and available to other users on your ShipStation account, no matter where they are or what workstation they are logged into.
Setting a scale to Shared makes the scale available to all users so they can pull weights into ShipStation for the shipments they are working on.
If you deactivate ShipStation Connect on your printer workstation(s), your device names and your Shared/Disabled statuses will be reset the next time you register ShipStation Connect. Should you deactivate ShipStation Connect on any workstation, be sure to reselect your Shared and Disabled options in your ShipStation Connect settings.
If you have multiple ShipStation accounts, ShipStation allows you to use a single instance of ShipStation Connect on your printer workstation no matter which account you print from.
To activate additional accounts in ShipStation Connect:
Open ShipStation Connect on your printer workstation.
Log in with the credentials from one of your accounts (skip this step if ShipStation Connect opens on the following screen).
Press CTRL = (or Control =) on your keyboard.
ShipStation will show you the login screen again.
Enter your other ShipStation account credentials and click Register This Computer.
Repeat steps 3 and 4 for each additional ShipStation account.
If you log into one of the ShipStation accounts and do not see the list of workstations and printers in
Settings > Printing > ShipStation Connect after following the steps above, it is likely because the accounts are on different server environments.
Follow the steps below to correct this:
Open ShipStation Connect on your workstation.
If you are logged in, click De-activate this computer to get to the login screen.
Press CTRL H (or Control H) on your key board.
The Host drop-down menu should appear.
Log into the ShipStation account.
You will see the number designation for the account's server environment in your browser address bar just after the letters "ss".
Select the matching number from the "Production - SS#" options in the drop-down menu.
Enter the credentials for that account if you have not done so, then click Register This Computer.
The workstations and printers should now list under
Settings > Printing > ShipStation Connect for both ShipStation accounts.