Once you've created the label, the shipment is complete. But, there may be other actions you need to take on it.
For example, if any of the notifications failed you can resend it, or if a label went missing you can reprint it.
Review the sections below to learn about additional actions you can take in the Shipment tab.
Select the shipment(s) that you would like to reprint.
Click the Print button and select Labels.
Select the printing option you normally use (i.e. ShipStation Connect, PDF, etc).
You can also reprint from the Order Details screen.
Click the Labels button in the Shipments panel to reprint a selected label.
For certain marketplaces, ShipStation can resend the confirmation email when you ship an order in the app. This action is performed if you see a failed notification icon in the Shipment Grid or if a customer reaches out saying they did not receive their email notification.
Select the order(s) for which you want to resend the confirmation email.
Click the Resend Confirmation(s) button in the Action Menu.
A small window will display confirming your choice, then the e-mails will be sent.
ShipStation will automatically send a notification to your connected selling channel. To adjust the settings for these notifications, please see the Notification article. If you want to send them out manually or if there is an error in the Shipment grid, follow these steps.
Select the shipment(s) that need the notification resent.
Click the Notify Marketplace(s) button in the action menu.
In some instances, a notification to the marketplace or selling channel will fail to go through. Follow these steps to try to resend the notification to the selling channel.
On the Shipment Grid, find the order with a Red Shopping Cart icon in the Notification column.
Click on the icon. A pop-up menu will display and look something like this:
The pop-up will display the step that failed and a brief reason as to why.
Click the Retry Failed Steps button to attempt to resend the notification to the marketplace.
Archiving a batch will hide the batch from the batch page. Use this option to close out batches that have finished printing and do not need further attention.
Click Batches in the left hand sidebar. Make sure you select Active.
Select the Batch(es) that you need to archive.
Click the Archive button in the action menu.
You can always find these batches again later by searching in the top left search bar or by selecting Archived under the Batches option in the left-hand sidebar.