Send Orders to Fulfillment

Connect your Fulfillment account, send orders to your Fulfillment provider, add Fulfillment SKUs to product records.

If you ship your orders through a fulfillment service, you can still use ShipStation to manage your shipping needs. 

ShipStation integrates directly with multiple fulfillment providers so you can send orders directly to those providers using ShipStation (we even provide an automated way to do it!).

For fulfillment providers or drop shippers ShipStation doesn't integrate with, review our Dropshipping with ShipStation article to learn about your options.

Review the sections below for details on using our fulfillment service partners with ShipStation..

Connect a Fulfillment Provider

Before sending orders to fulfillment, you must first add a Fulfillment Provider, and ensure the SKUs associated with your products match the SKUs listed in your fulfillment provider account.

Note

If you don't have a Fulfillment Provider account yet, review our Fulfillment Provider integration articles to learn more!

Send Orders to Fulfillment Provider

Before you can send orders for fulfillment, you must connect your Fulfillment Provider account to ShipStation. If you have not yet connected your fulfillment provider, review the instructions in the article for the provider you use:

Once connected, the account will be available as a Ship From Location for your orders. You can then send orders manually to the fulfillment provider or create an automation rule that will send them automatically when they import.

Send Fulfillment Manually

Currently, you can only send individual orders to fulfillment when using ShipStation's new layout. We are working on the ability to send in bulk. Check back soon!

To send an order to your fulfillment provider from ShipStation, either select the order in the Orders grid or open the Order Details screen. Then do the following:

ShipStation then sends the order to the fulfillment provider and creates a fulfillment record in the Pending status, which you can view in the Shipments > Fulfillments page.

Use Automation Rules to Set the Service

Avoid the manual process by setting up Automation Rules to automatically set the service when the order imports. 

Send Fulfillment Using Automation

To automatically send orders to a fulfillment provider as soon as they import from your stores, you'll need to create an Automation Rule. An automation rule will apply to orders based on the criteria you set in the rule, so before taking this step make sure you've determined what criteria the rule should be based on. 

Going forward, orders that match the criteria set in the rule will automatically be sent to the fulfillment provider with the selected service. Repeat the above steps to create additional automation rules for different fulfillment scenarios. 

To apply this new rule to orders that have already imported and are Awaiting Shipment, click the Reprocess Automation Rules button under the list of automation rules. 

When Fulfilling Items in an Order Separately

The above rule will apply to the entire order, sending all items in the order to fulfillment. If some items in an order go to fulfillment, but others do not, or the items need to be fulfilled by separate fulfillment centres, do not use automation rules as the creation of multiple shipments for an order cannot yet be automated.

Instead, create multiple shipments in the order and use the manual Send to Fulfillment option.

Add Fulfillment SKU

The SKU ShipStation sends to your fulfillment provider must match the SKU the provider has listed for that product. If the SKU that imports from your store matches the Fulfillment Provider's SKU for that item, you have no further steps to take!

If the Fulfillment Provider SKU is different than the SKU from your store, however, you must enter a Fulfillment SKU in ShipStation before you can successfully send orders for fulfillment.

For products with a Fulfillment SKU, ShipStation will send this SKU to the fulfillment provider instead of the SKU imported on the order. 

Update Fulfillment SKU for Multiple Products

To update the Fulfillment SKU for multiple products at once, use the Product CSV import process. Enter the Fulfillment SKU into the FillSku field in your CSV.

Fulfillment SKUFulfillment SKU

Cancel Fulfillment

There are three places from which you can cancel pending fulfillments: the Shipments Tab, the Orders Tab, and the Order Details.

Cancel Pending Fulfillment Orders from Shipments Tab

Cancel Pending Fulfillment from the Orders Tab

Cancel Pending Fulfillment from Order Details

Send Orders to Fulfillment Legacy Layout

If you use ShipStation Legacy, you can still leverage ShipStation's integrations with FBA and Shipwire so you can send your orders directly to these fulfillment services.

For fulfillment providers or drop shippers ShipStation doesn't integrate with, go to our Dropshipping with ShipStation article.

Connect a Fulfillment Provider

Before sending orders to fulfillment, you must first add a Fulfillment Provider, and ensure the SKUs associated with your products match the SKUs listed in your fulfillment provider account.

Send to Fulfillment Provider

Once you have connected your Fulfillment Provider account to ShipStation, the account will be available as a Ship From Location for your orders. You can then send orders manually to the fulfillment provider or create an automation rule that will send them automatically when they import.

Send Fulfillment Manually

This will send the order to the selected fulfillment service and update the status in ShipStation to the Pending Fulfillment status.

Limited Time to Cancel Fulfillments Once Sent

If you sent the fulfillment with incorrect information or created the fulfillment in error, you have a limited amount of time to cancel the fulfillment.

Send Fulfillment Using Automation

To automatically send orders to either FBA or Shipwire as soon as they import from your stores, you'll need to create an automation rule. An automation rule will apply to orders based on the criteria you set in the rule, so before taking this step make sure you've determined what criteria the rule should be based on. 

Going forward, orders that match the criteria set in the rule will automatically be sent to the fulfillment provider with the selected service. Repeat the above steps to create additional automation rules for different fulfillment scenarios. 

To apply this new rule to orders that have already imported and are Awaiting Shipment, click the Reprocess Automation Rules button under the list of automation rules. 

Warning

The above rule will apply to the entire order, sending all items in the order to fulfillment. If some items in an order go to fulfillment, but others do not, or the items need to be fulfilled by separate fulfillment centres, do not use automation rules as the creation of multiple shipments for an order cannot be automated in ShipStation Legacy.

Add Fulfillment SKU

The SKU ShipStation sends to your fulfillment provider must match the SKU the provider has listed for that product. If the SKU that imports from your store matches the Fulfillment Provider SKU for that item, you have no further steps to take!

If the Fulfillment Provider SKU is different than the SKU from your store, however, you must enter a Fulfillment SKU in ShipStation before you can successfully send orders for fulfillment.

For products with a Fulfillment SKU, ShipStation will send this SKU to the fulfillment provider instead of the SKU imported on the order. 

Update Fulfillment SKU for Multiple Products

To update the Fulfillment SKU for multiple products at once, use the Product CSV import process. Enter the Fulfillment SKU into the FillSku field in your CSV.

Fulfillment SKUFulfillment SKU

Cancel a Fulfillment

After creating a fulfillment, there is a limited amount of time to cancel the request successfully. If the fulfillment process has not yet started, follow the steps below to cancel the fulfillment.

The order will move to the Pending Cancellation status until the cancellation is confirmed by the fulfillment provider. If the order cancellations was successful, it will move back to the Awaiting Shipment status.

View Fulfillment records

To view the fulfillment status, go to the Shipments tab, then select the Fulfillments from the left hand sidebar.

Closeup of Toolbar. Red box highlights Shipments tab.

We receive incremental updates from Shipwire and FBA regarding the order status. However, you can also select one or many orders and click Update Status(es) for the most up to date status.

Fulfillment sidebar menu section.

Once the fulfillment updates as Shipped, ShipStation transmits the shipping information back to the original sales platform.

Fulfillment SKUFulfillment SKU
Fulfillment SKUFulfillment SKUFulfillment SKUFulfillment SKU