Welcome to the ShipStation online help center!
The ShipStation Classic Help Guide is all about how to use the features in the classic version of ShipStation. If you have recently transitioned to the new version, ShipStation V3, click the ShipStation V3 Product Help section in the left-hand sidebar to view articles for your specific version of ShipStation.
The navigation on the left side of this page will help guide you through the ShipStation app, accomplish specific tasks, and make your shipping workflow as efficient as possible.
If you are new to ShipStation:
Start with the Quickstart Guide and be sure to review the ShipStation Tour (coming soon!) so you can get acquainted with where everything lives. You might even discover some new functionality that takes your shipping to the next level.
The left-side navigation:
The navigation on the left side of this page provides quick access to all of our help content. The sections Manage Orders through Manage Account include fundamental features all ShipStation users are likely to use. The sections Automation through Branding include advanced features that will help you do your work more efficiently. We've also included a glossary and Frequently Asked Questions page for quick reference.
Search the help guide:
If you are looking for instructions on how to do something specific, use the search bar to search for terms, phrases, or even full questions.
Additionally, articles with multiple sections include a This article contains section so you can see at a glance what information is in the article and can click to jump directly to it.
If you need assistance with one of your store or carrier integrations, go to the Integrations Help Guide. The help articles about stores and carriers should provide you all you need to know to integrate successfully and get ship done!
Mobile and Troubleshooting Help:
Finally, the ShipStation Mobile section includes articles on how to use our mobile app and our Troubleshooting section includes articles on resolving many potential issues or errors you may come across while using ShipStation. Additionally, each integration article includes a Troubleshooting section for issues unique to each integration, if there are any.
For assistance, click the Get Help link available on any of the help center pages to reach one of our User Success representatives.
Read on for more information about ShipStation...
ShipStation is a SaaS (Software as a Service) shipping platform that allows you to manage all your small parcel shipping needs in one place.
At the most basic level, you import your orders from an order source - usually, an online selling channel, though there are other methods, as well - set the carrier and shipping service for the shipment, get the postage rates, and print the labels. ShipStation notifies the selling channel and your customer of the shipment and provides tools to track shipments and manage returns.
ShipStation also provides tools to manage your shipping workflow, track your processes to eliminate confusion and mistakes, and use powerful automation to minimize how much manual work you actually have to do.
We know shipping isn't the most glamorous part of ecommerce, so we make it as efficient and painless as possible. That's why we call it Shipping Nirvana!
ShipStation is versatile enough for small, medium, big and enterprise-sized merchants. Whether you have a small Etsy store that does a few dozen shipments a month, or you have multiple warehouses across the country (or even in different countries!) that ship thousands of packages a day, ShipStation can help manage all your shipping needs.
If you are just starting out, you might not use every feature ShipStation has to offer right away, but ShipStation can continue to meet your needs as your business becomes more and more successful!
To talk to other ShipStation users like you about how they use ShipStation - workflows, pro-tips, and more - please visit our Community Forums page. Our User Success team moderates the forum in case anyone in the community asks a question that needs an official ShipStation answer.
ShipStation offers accounts in the United States, Canada, the United Kingdom, and Australia, with more countries to come!
When creating labels in a ShipStation account, your Ship From Location (that is, where your shipments originate) must match your account's home country. However, ShipStation can also be used with fulfillment providers, like Fulfillment by Amazon and Shipwire, as well as dropshippers of all kinds. If you use fulfillment providers or dropshippers in countries other than our currently supported account countries, you can still use ShipStation to send your orders to them.
Contact our sales team for more details on whether ShipStation is a good fit for your business!