Australia Post eParcel

Details about ShipStation's Australia Post eParcel integration. rRequirements, connection process, features, integration notes, and troubleshooting.

Australia Post eParcel COVID-Related Service Updates!

As of 3 April 2020, Australia Post eParcel has suspended "Economy Air" international delivery service.

Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post, and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays.

Visit Australia Post's Coronavirus: International Updates for an updated list of delivery disruptions based on the destination country.

Australia Post is the leader in business and ecommerce shipping to Australia. Australia Post eParcel account holders can use ShipStation to track, ship, and manage all their Australia Post shipments.

Our Australia Post integration now lets you ship internationally and create return labels, as well as ship wine!

Automation Rule Update: Authority to Leave

You can now use Automation Rules to set delivery confirmation to Authority to Leave and No Authority to Leave. And you can still select Authority to Leave and No Authority to Leave in the Configure Shipping Widget, too!

Australia Post eParcel Integration Requirements

Connection Requirements:

Manifest Requirements:

  • Australia Post requires a manifest for each day's shipments.

    To manifest your Australia Post eParcel shipments, use ShipStation's End of Day process. Instructions included in the Manifest Australia Post Shipments section below.

Failure to manifest will result in additional fees!

Australia Post will add a surcharge to your monthly invoice for non-manifested shipments.

Connect an Australia Post eParcel Account to ShipStation

To connect your Australia Post eParcel account to ShipStation, you must first register for a Shipping and Tracking API with Australia Post. You can then connect your account to ShipStation.

Important

These steps require an Australia Post developer account. If already registered, or have a MyPost account, please log in with those details.

Register for Australia Post API Access
  1. Log in to your developer account and go to the Australia Post Register for a Shipping & Tracking API Key page. Click the Register for a Key button.

    Australia Post Developer Centre API Key registration page.
  2. Fill in the form with the appropriate information.

    Separate multiple account numbers with commas to add more than one account at a time.

    Click Next.

  3. Select Yes to see the drop-down of Platform Partners. Find ShipStation in the drop-down menu. Check the box to confirm consent and click Next.

    Australia Post API Registration Partner steps.
  4. Select your state/territory from the drop-down menu.

    You may add more account numbers in the Comment box if they did not all fit on the first step.

    Australia Post API Registration form final page.
  5. Click Send to finish the form.

    You will receive an email at the address specified on the first page of the form. Follow the instructions in the email to complete the setup.

    If you have any issues with the form or setup email, please contact the Customer Connectivity team at customer_connectivity@auspost.com.au.

Connect your account to ShipStation
  1. Log in to ShipStation in a new tab or browser window.

  2. Select the Australia Post eParcel tile and click Connect.

    Australia Post eparcel logo
  3. Enter your Australia Post Account Number, API Key and API Secret into the corresponding fields.

    ShipStation register your Australia Post Account form.
  4. Click Connect.

Available Features for the Australia Post eParcel Integration

ShipStation's integration with Australia Post eParcel supports the following standard features:

Common ShipStation Features

Domestic Services

Parcel Post

Parcel Post w/ Signature

Express Post eParcel

Express Post

Express Post w/ Signature

National Full Rate

Express National Full Rate

Parcel Post Wine

Express Post Wine + Signature

Express eParcel Post Returns

eParcel Post Returns

International Standard

International Standard with Signature

International Economy

International Economy with Signature

International Express - Merchandise

Package Options

Package

Custom Packages

Confirmation Options

No Authority to Leave

Authority to Leave

Safe Drop

Australia Post eParcel Additional Features

ShipStation's integration with Australia Post eParcel allows for the following additional features:

Feature

Description

Pre-Sign International Shipments

You can now pre-sign your international shipments by adding a name into the Sign Customs As field in ShipStation’s international settings.

Include Australia Post branding on labels.

In the carrier settings for Australia Post eParcel, choose whether the Australia Post logo and branding appear on the label. This is useful when you are using stationary not already branded for Australia Post.

This is not related to ShipStation's advertised Label Branding feature, where your store logo is printed on the label. Store logos are not currently supported on Australia Post eParcel shipping labels.

Manifest (End of Day) forms Required

Australia Post requires you to manifest your shipments (both outgoing and return shipments).

This process is called End of Day (EOD) in ShipStation.

To avoid fees, follow the steps in the Create Manifests article to submit a manifest (EOD) form by the 4th Sunday of every month.

For more information about Manifests and Order Summary Reports, visit the Australia Post User Guide PDF page.

Label Messages

ShipStation Label messages #1 and #2 in ShipStation will print to sender reference fields on an Australia Post eParcel label.

Label Message #3 will print to the Delivery Instruction field.

Multi-Package available for Domestic Shipments

Multi-Package support is available for all Outbound Domestic Shipments. It is not available for international services or eParcel returns.

Identify unmanifested eParcel shipments with Email Notifications

Ask your Australia Post Account Manager or eParcel Consultant to set your account up so you receive notification emails for errors and for successful manifest transfers. This will help you to identify any problems as they occur.

Contact eParcel consultants here: eparcelsupport@auspost.com.au

Australia Post eParcel Customs Forms Details

The customs form generated and printed through ShipStation will depend on which international service you have selected along with a combination of dimensions, weight, and value. Review the table below to see which services result in which customs forms. For Standard and Express services, review the additional details below the table to see which conditions the CN22 form requires, as this can affect which printing layout you will need.

  • CN22 = A4

  • CN23 = A5

If the requirements are not met for International Express and Standard (without Signature), the labels will print as CN23s, which are A5 layout.

International Service

Customs Form Generated

International Economy

CN22

International Standard (w/o Signature) *

CN22, CN23

International Economy with Signature

CN22

International Express - Merchandise *

CN22, CN23

The following criteria must be met for Standard and Express shipments to generate a CN22 form:

  • Parcel dimensions are ≤90cm (L + W + D combined)

  • The greatest dimension is ≤60cm

  • Total consignment value is ≤$500 AUD

  • Parcel weight is ≤2kg

  • Destination country eligibility must be met, as outlined in this Australia Post table.

International Standard shipments must also meet the following criteria to generate CN22 forms:.

For further information about changes to the CN22 labels, review Australia Post's CN22 information page.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Find and Close Unmanifested Shipments

You have until the 4th Sunday of the month to manifest your shipments and avoid a fee on your invoice.

Additional Details about the Australia Post eParcel Integration

  • For international shipments with Australia Post eParcel, you must select Service Confirmation as the confirmation type.

  • You cannot create international labels over $2,000 in declared customs value.

  • You cannot edit the available services that appear for Australia Post eParcel in ShipStation. Instead, use the Update Shipping Services button in the Australia Post eParcel Settings screen (access by going to Settings > Shipping > Carriers & Fulfillment in ShipStation).

    ShipStation will request your approved services from Australia Post and update them automatically in ShipStation.

  • Estimated delivery dates are not available. Please refer to Australia Post's delivery guidelines for estimated delivery times.

  • Australia Post requires an End of Day manifest or there will be fees added to your monthly invoice. Review the Create Manifests article or follow the steps below to learn how to manifest your Australia Post shipments.

  • Unmanifested Articles will only appear in your account 5 days after the first scan event.

Australia Post eParcel Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Price difference between the rate and the carrier fee

If you see a price difference between the rate and the carrier fee, it could be a fuel surcharge.

This AustraliaPost page explains fuel surcharges.

Error message when getting rates or creating a label: "Selected service is not compatible with other settings (package type, weight, size)."

This error message may occur if you're trying to use an Australia Post service that was not approved for your parcel contract.

To resolve this issue, go to Settings > Shipping > Carriers & Fulfillment and click Settings for your Australia Post account. Click the Update Shipping Services button. This will update your service list to only show the services approved for your parcel contract.

Error message when getting rates or creating a label: "Your combination of suburb, state & postcode doesn't match. Please review and try again."

This error means the customer's address is not valid per Australia Post. Compare the address with Australia Post's Find a postcode results and correct the address as needed.

Errors when creating an Australia Post manifest.

Sometimes, these errors indicate a slow response from Australia Post that ShipStation was not able to process successfully, but the manifests are generated as expected on Australia Post's side.

If you have an eParcel account, log in and check your manifest history to see if the Australia Post manifest is available.

If you're not able to access the manifest there, please open a case with our support team with the full text of the error and the date of the shipments you were trying to close. If you were trying to close a specific selection of shipments (instead of the full day) please also include the list of shipments.

An unexpected error occurred.Show Admin Details{"Message":"An error has occurred.","ExceptionMessage":" Active carrier account for AustraliaPost not found with sellerProviderId=xxxxx.","ExceptionType"..."

This error appears if you created Australia Post eParcel shipments in ShipStation, then removed that instance of the AU Post eParcel account and reconnected another instance of the account. 

This causes the original AU Post connection to be no longer active on ShipStation's side so we can't close those shipments any longer.

Contact ShipStation support.

The shipment {shipment_id} cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized. Australia internal system error has occurred when processing your request. Please attempt the request again at a later time, or email us at customer_connectivity@auspost.com.au if the problem persists.

This message indicates that the shipment has already been manifested or is in the process of being manifested.

The action cannot be performed using the account number {ACCOUNT NUMBER} because the account has exceeded the credit limit and has been blocked. Please contact your Account Manager or email us at customer_connectivity@auspost.com.au

You will need to contact Australia Post and have the block lifted against your account using the steps outlined in the error. This block generally takes 1-hour post-conversation to be lifted. Once this has been done, refresh the carrier services and clear your browser cache.

Phone entered is invalid 'shipments[0].from.phone',

The Ship From Location and the eParcel account phone number do not match.

Adjust your Ship From location phone number in ShipStation to match the eParcel account phone number.

Error Message: The transit cover amount cannot be greater than the total item contents value. (international labels)

MEANING: The Carrier Insurance amount is higher than the customs amount.

FIX: Change the insurance total to be equal to or less than the total customs declaration amount.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.