Details about ShipStation's Australia Post eParcel integration. rRequirements, connection process, features, integration notes, and troubleshooting.
Australia Post eParcel COVID-Related Service Updates!
As of 3 April 2020, Australia Post eParcel has suspended "Economy Air" international delivery service.
Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post, and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays.
Visit Australia Post's Coronavirus: International Updates for an updated list of delivery disruptions based on the destination country.
Australia Post is the leader in business and ecommerce shipping to Australia. Australia Post eParcel account holders can use ShipStation to track, ship, and manage all their Australia Post shipments.
Our Australia Post integration now lets you ship internationally and create return labels, as well as ship wine!
Automation Rule Update: Authority to Leave
You can now use Automation Rules to set delivery confirmation to Authority to Leave and No Authority to Leave. And you can still select Authority to Leave and No Authority to Leave in the Configure Shipping Widget, too!
Connection Requirements:
A Business Credit Account and a Parcel Contract. If you are not yet an account or contract customer, fill in the form on Australia Post's Get Started with eParcel page or call their National Customer Contact Centre.
An Australia Post developer account. Once Australia Post has approved your account, visit their page here to register and create a developer account.
Your Australia Post Username, Password, API Key and API Secret
Manifest Requirements:
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Australia Post requires a manifest for each day's shipments.
To manifest your Australia Post eParcel shipments, use ShipStation's End of Day process. Instructions included in the Manifest Australia Post Shipments section below.
Failure to manifest will result in additional fees!
Australia Post will add a surcharge to your monthly invoice for non-manifested shipments.
To connect your Australia Post eParcel account to ShipStation, you must first register for a Shipping and Tracking API with Australia Post. You can then connect your account to ShipStation.
Important
These steps require an Australia Post developer account. If already registered, or have a MyPost account, please log in with those details.
Register for Australia Post API Access
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Log in to your developer account and go to the Australia Post Register for a Shipping & Tracking API Key page. Click the Register for a Key button.
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Fill in the form with the appropriate information.
Separate multiple account numbers with commas to add more than one account at a time.
Click Next.
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Select Yes to see the drop-down of Platform Partners. Find ShipStation in the drop-down menu. Check the box to confirm consent and click Next.
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Select your state/territory from the drop-down menu.
You may add more account numbers in the Comment box if they did not all fit on the first step.
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Click Send to finish the form.
You will receive an email at the address specified on the first page of the form. Follow the instructions in the email to complete the setup.
If you have any issues with the form or setup email, please contact the Customer Connectivity team at customer_connectivity@auspost.com.au.
Connect your account to ShipStation
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Log in to ShipStation in a new tab or browser window.
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Select the Australia Post eParcel tile and click Connect.
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Enter your Australia Post Account Number, API Key and API Secret into the corresponding fields.
Click Connect.
ShipStation's integration with Australia Post eParcel supports the following standard features:
ShipStation's integration with Australia Post eParcel allows for the following additional features:
Feature |
Description |
|---|---|
Pre-Sign International Shipments |
You can now pre-sign your international shipments by adding a name into the Sign Customs As field in ShipStation’s international settings. |
Include Australia Post branding on labels. |
In the carrier settings for Australia Post eParcel, choose whether the Australia Post logo and branding appear on the label. This is useful when you are using stationary not already branded for Australia Post. This is not related to ShipStation's advertised Label Branding feature, where your store logo is printed on the label. Store logos are not currently supported on Australia Post eParcel shipping labels. |
Manifest (End of Day) forms Required |
Australia Post requires you to manifest your shipments (both outgoing and return shipments). This process is called End of Day (EOD) in ShipStation. To avoid fees, follow the steps in the Create Manifests article to submit a manifest (EOD) form by the 4th Sunday of every month. For more information about Manifests and Order Summary Reports, visit the Australia Post User Guide PDF page. |
Label Messages |
ShipStation Label messages #1 and #2 in ShipStation will print to sender reference fields on an Australia Post eParcel label. Label Message #3 will print to the Delivery Instruction field. |
Multi-Package available for Domestic Shipments |
Multi-Package support is available for all Outbound Domestic Shipments. It is not available for international services or eParcel returns. |
Identify unmanifested eParcel shipments with Email Notifications |
Ask your Australia Post Account Manager or eParcel Consultant to set your account up so you receive notification emails for errors and for successful manifest transfers. This will help you to identify any problems as they occur. Contact eParcel consultants here: eparcelsupport@auspost.com.au |
The customs form generated and printed through ShipStation will depend on which international service you have selected along with a combination of dimensions, weight, and value. Review the table below to see which services result in which customs forms. For Standard and Express services, review the additional details below the table to see which conditions the CN22 form requires, as this can affect which printing layout you will need.
CN22 = A4
CN23 = A5
If the requirements are not met for International Express and Standard (without Signature), the labels will print as CN23s, which are A5 layout.
International Service |
Customs Form Generated |
|---|---|
International Economy |
CN22 |
International Standard (w/o Signature) * |
CN22, CN23 |
International Economy with Signature |
CN22 |
International Express - Merchandise * |
CN22, CN23 |
The following criteria must be met for Standard and Express shipments to generate a CN22 form:
Parcel dimensions are ≤90cm (L + W + D combined)
The greatest dimension is ≤60cm
Total consignment value is ≤$500 AUD
Parcel weight is ≤2kg
Destination country eligibility must be met, as outlined in this Australia Post table.
International Standard shipments must also meet the following criteria to generate CN22 forms:.
No Signature on Delivery
Destination country eligibility must be met, as outlined in this Australia Post table.
For further information about changes to the CN22 labels, review Australia Post's CN22 information page.
For international shipments with Australia Post eParcel, you must select Service Confirmation as the confirmation type.
You cannot create international labels over $2,000 in declared customs value.
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You cannot edit the available services that appear for Australia Post eParcel in ShipStation. Instead, use the Update Shipping Services button in the Australia Post eParcel Settings screen (access by going to
Settings > Shipping > Carriers & Fulfillmentin ShipStation).ShipStation will request your approved services from Australia Post and update them automatically in ShipStation.
Estimated delivery dates are not available. Please refer to Australia Post's delivery guidelines for estimated delivery times.
Australia Post requires an End of Day manifest or there will be fees added to your monthly invoice. Review the Create Manifests article or follow the steps below to learn how to manifest your Australia Post shipments.
Unmanifested Articles will only appear in your account 5 days after the first scan event.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Price difference between the rate and the carrier fee |
If you see a price difference between the rate and the carrier fee, it could be a fuel surcharge. |
Error message when getting rates or creating a label: "Selected service is not compatible with other settings (package type, weight, size)." |
This error message may occur if you're trying to use an Australia Post service that was not approved for your parcel contract. To resolve this issue, go to |
Error message when getting rates or creating a label: "Your combination of suburb, state & postcode doesn't match. Please review and try again." |
This error means the customer's address is not valid per Australia Post. Compare the address with Australia Post's Find a postcode results and correct the address as needed. |
Errors when creating an Australia Post manifest. |
Sometimes, these errors indicate a slow response from Australia Post that ShipStation was not able to process successfully, but the manifests are generated as expected on Australia Post's side. If you have an eParcel account, log in and check your manifest history to see if the Australia Post manifest is available. If you're not able to access the manifest there, please open a case with our support team with the full text of the error and the date of the shipments you were trying to close. If you were trying to close a specific selection of shipments (instead of the full day) please also include the list of shipments. |
An unexpected error occurred.Show Admin Details{"Message":"An error has occurred.","ExceptionMessage":" Active carrier account for AustraliaPost not found with sellerProviderId=xxxxx.","ExceptionType"..." |
This error appears if you created Australia Post eParcel shipments in ShipStation, then removed that instance of the AU Post eParcel account and reconnected another instance of the account. This causes the original AU Post connection to be no longer active on ShipStation's side so we can't close those shipments any longer. Contact ShipStation support. |
The shipment {shipment_id} cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized. Australia internal system error has occurred when processing your request. Please attempt the request again at a later time, or email us at customer_connectivity@auspost.com.au if the problem persists. |
This message indicates that the shipment has already been manifested or is in the process of being manifested. |
The action cannot be performed using the account number {ACCOUNT NUMBER} because the account has exceeded the credit limit and has been blocked. Please contact your Account Manager or email us at customer_connectivity@auspost.com.au |
You will need to contact Australia Post and have the block lifted against your account using the steps outlined in the error. This block generally takes 1-hour post-conversation to be lifted. Once this has been done, refresh the carrier services and clear your browser cache. |
Phone entered is invalid 'shipments[0].from.phone', |
The Ship From Location and the eParcel account phone number do not match. Adjust your Ship From location phone number in ShipStation to match the eParcel account phone number. |
Error Message: The transit cover amount cannot be greater than the total item contents value. (international labels) |
MEANING: The Carrier Insurance amount is higher than the customs amount. FIX: Change the insurance total to be equal to or less than the total customs declaration amount. |