How to add a Salesforce Commerce Cloud account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Salesforce Commerce Cloud (formerly Demandware) is a customizable e-commerce platform that features mobile-first point-of-sale (POS) and combines with other clouds from Salesforce. With this integration, orders from Salesforce Commerce Cloud are imported into ShipStation. Once the order is shipped, ShipStation completes the order and posts the tracking number within Commerce Cloud.
Connection Requirements:
An active account with Salesforce Commerce Cloud.
Your Salesforce Commerce Cloud username, password, and connection URL.
You must download and implement the ShipStation cartridge.
Scope of Support
Installing the cartridge to your Salesforce environment is beyond ShipStation's scope of support. We recommend you contact your store developer or Salesforce Support if you need assistance with the cartridge installation process, as the process can differ based on the unique account configuration.
Order Import Requirements:
Include a Ship To address.
The order should be in the required date range, and the order should be not completed, shipped or canceled.
Follow the steps below to connect your Salesforce Commerce Cloud account to ShipStation:
Download the ShipStation cartridge for Salesforce Commerce Cloud found here.
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Install the cartridge to your Salesforce Commerce Cloud store.
Note
For detailed instructions on how to install and implement the cartridge, see the ShipStation Integration Guide found in the documentation folder in the downloaded ZIP file.
Log in to Salesforce Business Manager, and go to Merchant Tools > Site Preferences > Custom Preferences > ShipStation.
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Select the Salesforce Commerce Cloud tile.
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Enter your Username, Password, and URL from Salesforce Commerce Cloud, and map or adjust any custom statuses if needed.
Tip
If you don't know the Site ID needed to building the URL, go to Business Manager > Administration > Sites > Manage Sites > Your Site. The site's ID will be listed as the first field in the General tab.
Click Connect.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration with Salesforce Commerce Cloud supports the following standard features:
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Common ShipStation Features |
Status Mappings
Sent with Shipment Update
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Additional Features
ShipStation's integration with Salesforce Commerce Cloud allows for the following additional features:
Feature |
Description |
|---|---|
Configurable Time Zone |
By default, ShipStation assumes that the Salesforce Commerce Cloud store's server uses UTC as the timezone. If your Salesforce Commerce Cloud account uses a different server timezone, you can define it in the store's settings. |
Keep this in mind about ShipStation's integration with Salesforce Commerce Cloud:
Custom Statuses are supported for Salesforce Commerce Cloud stores, but you must set them when connecting the store to ShipStation. If the statuses need to be adjusted after a store has been connected, you will need to reconfigure the store connection.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why is the Order Date in ShipStation different than the Order Date in Salesforce Commerce Cloud? |
This usually occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes the Order Date to differ when converting the timestamp based on time zone. Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted. |
Why are certain orders placed late in the day not importing into ShipStation? |
Similar to the issue above, this typically occurs because the Salesforce Commerce Cloud server is using a different timezone than the timezone set in the store's settings in ShipStation. This time discrepancy causes our import process to inadvertently skip ahead. Update the store's settings to have the store use the same timezone as the server where your Salesforce Commerce Cloud store is hosted. |