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Ecwid

How to add an Ecwid store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

This article contains:

Ecwid is a fully hosted, cloud-commerce platform used by over 900,000 merchants in 175 countries. Embed Ecwid into any web site to sell products and services from multiple online stores. Ease your ecommerce experience with Ecwid's automatic updates on inventory, order, shipping, and rate-calculator information, along with mobile management and point-of-sale integrations.

Requirements

Connection Requirements:

  • An active account with Ecwid on the Venture Plan or higher.

  • Ecwid username and password.

Order Import Requirements:

  • Include a Ship To address.

  • Include at least one physical product which requires shipping.

Connect an Ecwid store to ShipStation

Follow the steps below to connect your Ecwid store to ShipStation:

Note

If you're connecting multiple Ecwid stores to ShipStation, we recommend you log out of any active Ecwid sessions before connecting the accounts.

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the Ecwid tile.

    Ecwind logo

  5. Click Connect.

  6. Login to your Ecwid account to authorize the connection. If you were already logged in to Ecwid, this step will be skipped.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration with Ecwid supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark. Unsupported feature. No.

Customer Emails
Green checkmark. Supported feature. Yes.

Customer Phone Numbers
Green checkmark. Supported feature. Yes.

Requested Service
Green checkmark. Supported feature. Yes.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Green checkmark. Supported feature. Yes.

Identifies Gift Orders
Green checkmark. Supported feature. Yes.

Internal Notes
Red X mark. Unsupported feature. No.

Notes from Buyer
Green checkmark. Supported feature. Yes.

Order Weight
Green checkmark. Supported feature. Yes.

Item Weight
Green checkmark. Supported feature. Yes.

Item Images
Green checkmark. Supported feature. Yes.

Item Options
Green checkmark. Supported feature. Yes.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

ShipStation Status

Payment Status

Fulfillment Status

Awaiting Payment

Awaiting Payment, Incomplete

-

Awaiting Shipment

Paid

Processing, Awaiting Processing

Shipped

Paid

Shipped, Delivered, Ready for Pickup

Cancelled

Cancelled, Refunded

-

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Green checkmark. Supported feature. Yes.

Carrier
Red X mark. Unsupported feature. No.

Service
Red X mark. Unsupported feature. No.

Carrier Fee
Red X mark. Unsupported feature. No.

Note to Buyer
Red X mark. Unsupported feature. No.

Item Information
Red X mark. Unsupported feature. No.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Keep this in mind about ShipStation's integration with Ecwid:

  • ShipStation will only import orders for physical products, and will not import digital products, or any product that is set to not require shipping.

Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

My Ecwid store is updating without any errors, but no orders are importing.

This typically means that ShipStation is able to contact your store successfully, but no orders are importing either because all the products are digital, or because the orders do not require shipping.

This can occur if you do not create shipping methods in your Ecwid store that your customer can select at checkout. Without a shipping method, a customer won't be able to enter a Ship To Address and the created Ecwid order will not require shipping.

Check out this article from Ecwid for advice on creating shipping methods.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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