Ecwid

How to add an Ecwid store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Ecwid is a fully hosted, cloud-commerce platform used by over 900,000 merchants in 175 countries. Embed Ecwid into any web site to sell products and services from multiple online stores. Ease your ecommerce experience with Ecwid's automatic updates on inventory, order, shipping, and rate-calculator information, along with mobile management and point-of-sale integrations.

Ecwid Requirements

Connection Requirements:

  • An active account with Ecwid on the Venture Plan or higher.

  • Ecwid username and password.

Order Import Requirements:

  • Include a Ship To address.

  • Include at least one physical product which requires shipping.

Connect an Ecwid Store to ShipStation

To connect your Ecwid store to ShipStation:

Connecting multiple Ecwid Stores?

If you're connecting multiple Ecwid stores to ShipStation, we recommend you log out of any active Ecwid sessions before connecting the accounts.

  1. Select the Ecwid tile.

    Ecwind logo
  2. Click Connect.

  3. Log in to your Ecwid account to authorize the connection. If you were already logged in to Ecwid, this step will be skipped.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Ecwid Integration

ShipStation's integration with Ecwid supports the following standard features:

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Ecwid Integration

  • ShipStation will only import orders for physical products, and will not import digital products, or any product that is set to not require shipping.

Ecwid Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

My Ecwid store is updating without any errors, but no orders are importing.

This typically means that ShipStation is able to contact your store successfully, but no orders are importing either because all the products are digital, or because the orders do not require shipping.

This can occur if you do not create shipping methods in your Ecwid store that your customer can select at checkout. Without a shipping method, a customer won't be able to enter a Ship To Address and the created Ecwid order will not require shipping.

Review Ecwid's Choosing the right shipping strategy for your store article for advice on creating shipping methods.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information