How to add a CrateJoy store to ShipStation, what features are available, and other need-to-know details.
ShipStation and Cratejoy help you to create a subscription product for your business and keep loyal subscription customers. Cratejoy hosts your website, collects customer payments, e-mails your subscribers about one-time sales, and has built-in marketing features like a referral program.
Connection Requirements:
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An active account with Cratejoy.
Your Cratejoy username, password, and URL.
Order Import Requirements:
Include a Ship To address.
Be ready to ship.
To connect your Cratejoy store to ShipStation:
Log in to your Cratejoy account here.
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Click Apps on the bottom left and select App Store.
Find the section for Available Apps and press the blue Activate ShipStation Integration button.
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Select the Cratejoy tile.
Copy the auto-generated Username, Password and XML Endpoint from Cratejoy and paste them into the corresponding fields in the ShipStation connection window.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration with Cratejoy supports the following standard features:
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Common ShipStation Features |
Status Mappings
Sent with Shipment Update
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Table 1. FAQs about CrateJoy and ShipStation
Question |
Answer |
|---|---|
When are shipments synced with my ShipStation account? |
Shipments are synced on the order date of the shipment, which is the date listed on an individual shipment in the Cratejoy Merchant Portal. |
Will past shipments automatically sync when I install ShipStation? |
Yes. In the rare case that this doesn't automatically happen, you can force a manual sync through your ShipStation account. If you are looking for a missing order, see our Import orders from a Store article. |
Are shipments automatically marked as shipped? |
ShipStation will send CrateJoy the tracking number when an order in your ShipStation account is updated as shipped. If you have Auto Mark as Shipped turned in your Cratejoy account, under Settings > Shipping, then your shipments will get automatically marked as shipped and updated with the tracking number. The Cratejoy Shipment Notice, if turned on under Settings > Notifications, would also go out once a shipment is marked as shipped. |
What happens when a shipment is cancelled in Cratejoy? |
When a shipment is cancelled in Cratejoy, they send that new status to your ShipStation account and update the order so it will not get shipped out erroneously. If a shipment is uncancelled, however, ShipStation does not update the applicable shipment and move it back into 'Awaiting Shipment'. Whenever a shipment is uncancelled, you will want to find the shipment in your ShipStation account and manually move it back to 'Awaiting Shipment'. |
How do I know what to ship in ShipStation? |
Shipments from Cratejoy are listed in your ShipStation account as Orders. You can set up filters within your ShipStation account by a date range matching your batch's date range in the Shipments tab of the Cratejoy Merchant Portal. It is good practice to export a list of shipments from Cratejoy after filtering by Status: Unshipped and Batch: Current Batch when fulfilling orders to ensure the two lists match. For help understanding filters in ShipStation, see our Filter Orders article. |
Source: CrateJoy’s ShipStation FAQs page