BigCommerce

How to add a BigCommerce store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

BigCommerce’s cloud-based platform enables merchants to grow their mid-market brand businesses. When logged into BigCommerce, open a tile in BigCommerce to load the ShipStation interface. See our article to learn two methods to use BigCommerce with Amazon and eBay orders.

Interested in starting a BigCommerce account? Sign up for a free trial on BigCommerce's ShipStation integration page!

BigCommerce Requirements

Connection Requirements:

  • An active BigCommerce account.

  • Your BigCommerce username and password.

  • The ShipStation app installed in your BigCommerce account (available from the BigCommerce App Marketplace).

Order Import Requirements:

  • Order includes at least one physical product and a Ship To address.

Connect a BigCommerce store to ShipStation

To connect your BigCommerce store to ShipStation:

  1. Log in to your BigCommerce store.

  2. Go to the apps marketplace either by clicking Apps and following the link or go to https://www.bigcommerce.com/apps/.

    BigCommerce menu with arrow pointing to Apps option.
  3. Click the Search bar at the top and search ShipStation.

  4. Select the ShipStation app in the search results.

    ShipStation App tile in BigCommerce app store.
  5. Click Get this App.

    BigCommerce AppStore with highlight around Get this App button.
  6. Click Log In when prompted.

    This will take you back to your BigCommerce Dashboard to continue the process.

    BigCommerce AppStore Login with Log in button highlighted.
  7. Click the Install button.

    BigCommerce ShipStation app with highlight around Install button.
  8. Agree to the permissions by clicking Confirm.

    Next, you'll be taken to a page where you can either sign up for a free ShipStation trial or log in to your existing ShipStation account.

  9. Log in to your ShipStation account.

    BigCommerce ShipStation Login pop-up menu.
  10. Click Connect to complete the connection.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Going forward, you'll be able to access ShipStation either by logging in to ShipStation directly or through your BigCommerce account by clicking ShipStation under My Apps.

Each BigCommerce store can only be connected to a single ShipStation account.

If you need to transfer your BigCommerce store to a different ShipStation account, you should:

  1. In ShipStation, go to Settings > Selling Channels > Store Setup and Edit your BigCommerce store.

  2. Deselect the Is Active? checkbox and click Save Changes.

  3. Log out of ShipStation.

  4. In BigCommerce, locate the ShipStation app and uninstall it.

  5. Follow the steps listed above to connect the BigCommerce store to the new ShipStation account.

Available Features for BigCommerce Integration

ShipStation's integration with BigCommerce supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

BigCommerce Status

Awaiting Payment

Not Supported (see below)

Awaiting Shipment

Awaiting Fulfillment, Awaiting Pickup, Awaiting Shipment, Completed, Disputed, Partially Shipped, Partially Refunded, Manual Verification Required

Shipped

Shipped, plus any orders which have a Ship Date.

Cancelled

Cancelled, Declined, Refunded, plus any orders that were deleted.

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

Additional Features for BigCommerce

ShipStation's integration with BigCommerce allows for the following additional features:

Feature

Description

Displays BigCommerce Inventory counts

ShipStation can display BigCommerce inventory stock count in the order details, as long as the BigCommerce store is set as the Inventory Source for your Ship From Location.

Will import orders with multiple Ship To addresses

If a BigCommerce order has more than one Ship To address, ShipStation will create multiple orders based on each Ship To address.

Receives shipment updates for linked Amazon and eBay stores

If you have Amazon and/or eBay connected to both BigCommerce and ShipStation, ShipStation will also update your BigCommerce store whenever a shipment update is sent to the Amazon or eBay store.

Please review the Using BigCommerce with Amazon or eBay article for more details about your available options.

Support-Enabled Features for BigCommerce

In addition to the features listed above, you can enable the following settings for your BigCommerce store via the ShipStation User Success team.

Feature

Description

Custom Fields

The Payment Method field can be mapped as Custom Field 1, 2, or 3 in ShipStation.

Multiple Ship Addresses

This setting is enabled by default.

If enabled, ShipStation will import BigCommerce orders with multiple Ship To addresses as separate orders based on the Ship To address. If disabled, only a single BigCommerce order will be created that uses the primary Ship To address for the order.

Import 'Manual Verification Required' orders as Awaiting Payment

If enabled, ShipStation will import BigCommerce orders in the Manual Verification Required status into the Awaiting Payment status. If this setting is not enabled, Manual Verification Required orders are imported into the Awaiting Shipment status.

Import Unpaid Orders

If enabled, ShipStation will import BigCommerce orders in the Awaiting Payment status as Awaiting Payment. If this setting is not enabled, Awaiting Payment orders will not import into ShipStation until they enter a supported status.

Exclude eBay orders from import

If enabled, ShipStation will ignore BigCommerce orders that originated on eBay.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the BigCommerce Integration

  • If you use ShipStation Legacy and split a BigCommerce order in ShipStation:

    Remove the Order Number suffix during the split process. This ensures the Order Number for the split orders matches the Order Number in BigCommerce. If the suffix is not removed, ShipStation will not be able to communicate properly with BigCommerce when the order is shipped.

    If using ShipStation's new layout, there is no need to amend the split order number.

  • A BigCommerce store can only be connected directly to a single ShipStation account. If the BigCommerce store is added to another ShipStation account, the authentication credentials will be invalidated for the previous connection.

BigCommerce Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Connection error when trying to import BigCommerce orders into ShipStation.

This may mean that the authentication credentials ShipStation is using to communicate with BigCommerce are no longer valid and need to be updated.

To do this, you'll need to uninstall the ShipStation App from BigCommerce, then reinstall it. Follow the connection steps again to re-authorize your BigCommerce store.

Error: The quantity specified is greater than the quantity of the product that is available to ship.

This means BigCommerce's servers have denied our shipment notification because that shipment exceeds the available inventory. This happens most often when re-shipping a BigCommerce order (because BigCommerce has already set aside inventory in relation to that order).

To clear this error message, log in to your BigCommerce store and increase the inventory quantity for the product(s) you are trying to ship. Then, go back to ShipStation and click Retry Failed Steps in the marketplace notification pop-up screen.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information