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Bandcamp

Bandcamp is a global music community where fans can discover and connect with artists and labels, and directly compensate them for their work. Connect your Bandcamp account to Shipstation to collate all of your merchandise orders and to streamline your shipping process.

Requirements

Connection Requirements:

  • An active Artist account with Bandcamp.

Order Import Requirements:

  • Contain a physical product which needs to be shipped.

Connect a Bandcamp store to ShipStation

Follow the steps below to connect your Bandcamp store to ShipStation:

  1. Log in to your Bandcamp account.

  2. Go to your Settings.

  3. Select the ShipStation tab. If you do not see the ShipStation tab, please contact Bandcamp at support@bandcamp.com to enable the integration.

  4. In a new tab or browser window, log into your ShipStation account.

  5. Go to Account Settings (the wrench icon in the upper right).

    V3_TB_Settings_MRK.png

  6. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    V3a_SET_SB_SC_StoreSetup_MRK.png

  7. Click + Connect a Store or Marketplace.

    SET_SC_SSU_ConnectMarketplaceBTN_MRK.png

  8. Select the Bandcamp tile.

    bandcamp_tile.png

  9. Copy the Username, Password, and auto-generated URL from Bandcamp and paste them into the expected fields in ShipStation.

    bandcamp_connect_creds_annotated.png

  10. Click Connect.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Bandcamp supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Custom Statuses
Green checkmark

Customer Emails
Green checkmark

Customer Phone Numbers
Green checkmark

Requested Service
Red X mark

Payment Method
Red X mark

Discounts
Red X mark

Identifies Gift Orders
Red X mark

Internal Notes
Red X mark

Notes from Buyer
Red X mark

Order Weight
Red X mark

Item Weight
Red X mark

Item Images
Red X mark

Item Options
Green checkmark

Item Warehouse Location
Red X mark

Status Mappings

Status

Bandcamp Status

Awaiting Payment

unpaid

Awaiting Shipment

paid

Shipped

shipped

Cancelled

cancelled

On Hold

on_hold

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark

Tracking Number
Green checkmark

Carrier
Green checkmark

Service
Green checkmark

Carrier Fee
Green checkmark

Note to Buyer
Green checkmark

Item Information
Green checkmark

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Bandcamp:

  • ShipStation will only import products which require shipping. No digital orders or products will be imported.

Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why is the Order Date in ShipStation different than the Order Date in Bandcamp?

This usually occurs because the Bandcamp server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. Update the store's settings so that the store is using the same timezone as the server your Bandcamp store is hosted on.

Why are certain orders placed late in the day not importing into ShipStation?

Similar to the issue above, this typically occurs because the Bandcamp server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. Update the store's settings so that the store is using the same timezone as the server your Bandcamp store is hosted on.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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