How to add a Bandcamp store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Bandcamp is a global music community where fans can discover and connect with artists and labels, and directly compensate them for their work. Connect your Bandcamp account to ShipStation to collate all of your merchandise orders and to streamline your shipping process.
Connection Requirements:
An active Artist account with Bandcamp.
Bandcamp username, password, and auto-generated URL
Order Import Requirements:
Contain a physical product that needs to be shipped.
To connect your Bandcamp store to ShipStation:
Log in to your Bandcamp account.
Go to your Settings.
Select the ShipStation tab. If you do not see the ShipStation tab, please contact Bandcamp at support@bandcamp.com to enable the integration.
-
Select the Bandcamp tile.
-
Copy the Username, Password, and auto-generated URL from Bandcamp and paste them into the expected fields in ShipStation.
Click Connect.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation will only import products that require shipping. No digital orders or products will be imported.
If you have multiple stock locations in Bandcamp, the item warehouse location will be populated in Custom Field 1 on your order in ShipStation. Learn more about setting up multiple locations in Bandcamp.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
The Order Date in ShipStation is different than the Order Date in Bandcamp. |
This usually occurs because the Bandcamp server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. Update the store's settings so that the store is using the same timezone as the server your Bandcamp store is hosted on. |
Orders placed late in the day are not importing into ShipStation. |
Similar to the issue above, this typically occurs because the Bandcamp server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. Update the store's settings so that the store is using the same timezone as the server your Bandcamp store is hosted on. |