Troubleshoot New Postage Account Connections

Steps to try if you are unable to connect a new postage provider to ShipStation after following the steps in the connection modal or integrations article.

If you're having issues connecting your carrier or postage provider account to ShipStation, follow the steps below:

  1. Review Support Resources

    Our Integration Help Guide includes an article for each of our carrier integrations, which include detailed steps on how to connect the account to ShipStation and what standard and additional features the integration supports. We also include connection-specific troubleshooting tips and links to partner resources that can help address issues you encounter when connecting the carrier.

  2. Try alternate addresses

    Some carriers require the same Ship From address in ShipStation as is listed in your carrier account. If the Ship From address you're using results in an error that states the address is incorrect, try using alternate addresses that could be used in the carrier account. For example, if you moved recently, try using the old address in case the carrier's database has not been updated yet.

    Closeup of Ship From Locations. Red arrows point to + Add a Ship From Location button & Edit action.
  3. Contact the ShipStation User Success team

    If the above advice does not help you resolve the connection issue, contact ShipStation's User Success team and we'll be happy to review the error and discuss possible solutions. Review the Contacting ShipStation Support article for additional information.