Contact Carrier Support

A quick reference guide to the support options available for ShipStation's integrated postage providers, including help centre links and contact information.

ShipStation's support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).

Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.

Partner

Help Centre

Support Email

Support Phone

Other Resources

Aramex Australia

Link

Form

Australia Post

Link

  • 13 POST (13 76 78) from within Australia

  • +61 3 8847 9045 from overseas

  • 13 11 18 for business

CouriersPlease

Link

Form

DHL Express

Link

Form

13 14 06

DHL Capability Tool

Direct Freight

Link

support@directfreight.com.au

+64 02 9721 8100

FedEx

Link

Form

13.26.10 61.13.26.10

Landmark Global

Link

Form

SEKO Omni-Channel Logistics

Link

hello@sekologistics.com

Form

Contact Directory

Sendle

Link

Form

UPS

Link

Form

+61 131 877