A quick reference guide to the support options available for ShipStation's integrated postage providers, including help centre links and contact information.
The ShipStation support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).
Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.
|
Partner |
Help Centre |
Support Email or Contact Form |
Support Phone |
Other Resources |
|---|---|---|---|---|
|
Aramex Australia |
- |
- |
||
|
Australia Post |
- |
|
- |
|
|
CouriersPlease |
- |
- |
||
|
DHL eCommerce |
1800 688 280 |
|||
|
DHL Express |
13 14 06 |
|||
|
Direct Freight |
+64 02 9721 8100 |
- |
||
|
FedEx |
- |
13.26.10 61.13.26.10 |
- |
|
|
Landmark Global |
- |
- |
||
|
SEKO Omni-Channel Logistics |
- |
- |
||
|
Sendle |
- |
- |
||
|
StarTrack |
Online forms available in the Make an Online Enquiry section |
13 23 45 |
- |
|
|
TNT |
- |
13 11 50 |
||
|
UPS |
+61 131 877 |
- |