In ShipStation, Order Details are what you see in the Order Details screen.
ShipStation allows you to edit some order details even after the order has imported or been created in ShipStation. These details include delivery address, payment and item details, and order notes.
The Order Details screen displays information about the order that was imported from a selling channel or created manually. The image below labels each section. Scroll down for details.
The order summary includes the totals paid, order tags, and dates for shipping, holding, and paid.
Click Edit to edit any of the following fields for an order:
Ship By Date
All address fields and customer information are editable.
Keep in mind that changing the address may change the shipping rates.
Click Edit to edit any of these fields, then click Save.
The Shipments panel will contain details about any labels created for this order, including carrier name, service type, and Tracking Number.
You can select labels here to reprint them, or void them if necessary. You cannot edit any information in this panel.
In the Shipping Info panel, you can edit the shipping configuration details for your order:
The Ship From location
Weight of the shipment using grams (gr). Based on Display Settings.
Select the shipping service the order will use. (i.e., FedEx Ground)
Set the package type.
Set the Size or dimensions of the package in centimeters (cm). Based on Display Settings.
Select the type of confirmation for the shipment based on the Service selected.
Set the type of insurance for the shipment
Changing anything in the Shipping Info panel can change the Shipping Rate. Make sure to Update Rates after making changes.
The Other Shipping Options panel allows you to select options available for the shipment. These options will vary depending on which carrier you have selected.
Other Shipping Options include (but are not limited to):
Change the account used to pay for the postage.
To add other accounts to this drop-down menu, see the Connect a Postage Provider article.
Prevent the marketplace notification.
Add a return label to print with the outgoing label.
Add Saturday Delivery.
Add dry ice.
Certain aspects of products listed in the order can be changed, but only for Manual Orders. Order Items on orders that imported from a connected selling channel cannot be edited in ShipStation.
Click the name of the product to open the Product Details screen where you can edit product details.
Click the Unit $ to change the price of a single unit of the product.
Click the Qty number to update the number of products included in the order.
Remove the item from the order by clicking the trash can icon.
Add an item to the order by clicking +Add an Item.
Order Notes will include any notes imported from the selling channel. Add or edit custom notes on orders by clicking on the blue text.
See the Add Notes section below for more detail about where these messages will appear.
Customer: This is a note left by the customer during checkout.
To Buyer: Use this field if you want to print a note to the buyer on the label or packing slip, or add it to the email notification. See Add Custom Messages to Labels or Customize Notification Templates for instructions on adding this note.
Internal : These notes can only be viewed from this Order Details window. This can be used to message other users on your ShipStation account on how to handle the order.
This is a Gift: When checked, this message can be added to packing slips or notification emails. Only a few integrations will import this message.
Custom Fields: Text in a custom field can be add to labels, emails, or packing slips. For certain selling channels, ShipStation can also map specific information into these fields, like PO Numbers or fraud alerts.
To add or edit Order Notes, click on the blue text (None by default). Enter text into the field. Click anywhere outside the field to save.
Notes imported from your store take priority in ShipStation. Be careful when editing Notes From Buyer, Notes To Buyer, and Gift Notes as these notes can be overwritten with a store refresh by the store's original notes.
Some stores allow you to map other order information into Custom Fields 1, 2, and 3. To find out if your store supports this option, review the article for your store's platform in the Integrations Help.
The Order Activity section is an activity log where ShipStation records actions taken on the order manually and via automation.
Manual actions will show which user performed it.
All users are labeled unless they have been removed from your Active Users.
Automatic actions will have ShipStation as the user.
The "user" ShipStation is not an individual. It only denotes ShipStation has performed an automated action. Automation rules and imports will have ShipStation as the user.
Order activity is stored for 60 days in ShipStation. Activity older than 60 days will not be visible.
The drop-down menus under Order Templates set the templates for packing slips and notification emails on individual orders.
You can change which templates apply to an order on an individual basis by selecting a different template from the drop-down menus in this panel.