Details about ShipStation's Sendle integration. Includes requirements, connection process, features, and integration notes.
Our Sendle integration gives you all the features of Sendle and ShipStation to make shipping your ecommerce orders fulfilment quick and easy.
As a ShipStation customer, take advantage of a free upgrade to Sendle Premium with no minimum requirements, no contracts, or hidden fees while saving an extra $1 on standard pricing.
To sign up for a Sendle account, visit the Sendle ShipStation partner page and take advantage of a free upgrade to Sendle's Premium plan!
Connection Requirements:
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An active account with Sendle
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Your Sendle Account ID and API Key
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You must enter your billing details into your Sendle account before it can be successfully connected to ShipStation.
International Shipping Requirements:
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Starting February 1st, 2023, Sendle will require Harmonized System (HS) codes on international orders originating from Australia.
Fuel Surcharge
Sendle includes a fuel surcharge, which is a variable rate that can increase or decrease at any time. See Sendle's Fuel Surcharge page for up-to-date information and rates.
You can review your surcharges within ShipStation before your ship.
To connect your Sendle account to ShipStation:
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Log in to your Sendle account.
If you don't have a Sendle account yet, sign up on their Partner's page for ShipStation and receive a free upgrade to Sendle's Premium plan.
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Go to Account Settings.
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Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.
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Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions.
Click Claim access.
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Copy your Sendle ID and API Key provided on the next page.
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Select the Sendle tile and click Connect.
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Enter your Sendle ID and API Key, and choose an Account Nickname to identify the carrier account in ShipStation.
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Click Connect.
Here's a quick preview of the process in action:
ShipStation's integration with Sendle supports the following standard features:
ShipStation's integration with Sendle allows for the following additional features:
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Feature |
Description |
|---|---|
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Scheduled pickups |
Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date. See Sendle's page on Parcel pickups for more information and restrictions. |
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GST included in rates |
Sendle rates include Goods and Services Tax (GST). |
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Contract rates |
If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipStation shipments. |
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Door-to-door delivery |
Sendle picks up all shipments based on the scheduled Ship Date and the origin address of the Ship From Location in ShipStation |
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Insurance |
Sendle includes coverage for loss on all eligible domestic and international parcels at no extra charge. Please review Sendle's Cover Policy outline for more details. You can file insurance claims through Sendle directly. |
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International shipping |
When the destination is outside of Australia, ShipStation will print a CN22 customs form on a 4 x 6-inch label. See Sendle's International Pickup article for more information on shipping international parcels. |
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Label Messages |
Label messages correspond to:
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Sendle Express Service Details |
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Return Labels |
When returning an order, receivers must drop off their parcel at a supported drop-off point. Returns are Pay On Use, so you can print return labels to include in packages and you will only be charged for them if the receiver uses it. |
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Billing for Labels |
Sendle generally bills on Monday for the previous week’s shipping. |
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By default, Sendle shipments do not have a confirmation type selected.
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ShipStation will not create Sendle labels with a scheduled Ship Date of the current date. To allow for the pickup request to be sent to Sendle, all shipments will default to one business day ahead of the current date.
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You can get Sendle rates in the Order Details and Shipping Sidebar but not in the Rate Calculator. Sendle rate estimates are currently unavailable.
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There may be a slight delay in label creation. It can take 5-10 seconds for Sendle to return a label file.
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For shipments originating from Australia, Sendle includes up to $100 in insurance coverage with each shipment on Premium plans and $300 for all Pro plans. Additional insurance from Sendle cannot be added.
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International Pickups require you to show your ID for the first three pickups. See Sendle's International Parcel Pickups Explained for more details.
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Sendle shipments created in ShipStation must follow Sendle's shipment policies. See their What Can't I Sendle? article for more information on restricted items.
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See Sendle's Coronavirus Update blog for up-to-date information on domestic and international delivery timelines impacted by COVID-19.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
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Error: Sendle: Base: is not yet serviced by Sendle |
What it means: This happens when the Ship From Location is a P.O. Box, a parcel locker, or is otherwise out of Sendle’s pick-up range. What to do: Update the Ship From Location for the order to use a location that is not a P.O. Box or parcel locker and is within Sendle’s pick-up range. Then attempt to create the label again. |
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Error: Invalid Sendle ID or API Key When trying to connect a Sendle account to ShipStation |
This error message is typically caused by one of two things:
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Error: An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type |
What it means: If your parcel weight is more than 500 g, your dimensions also have to be over .002 cubic meters. What to do: Update your dimensions and use Parcel as the package type for these shipments. Please note: All Sendle shipments created in ShipStation must use the Parcel package type. The Satchel package type is no longer available. |