Sendle

Details about ShipStation's Sendle integration. Includes requirements, connection process, features, and integration notes.

Our Sendle integration gives you all the features of Sendle and ShipStation to make ecommerce order fulfillment quick and easy.

As a ShipStation customer, take advantage of a free upgrade to Sendle Premium with no minimum requirements, no contracts or hidden fees while saving an extra $1 on standard pricing.

To sign up for a Sendle account, visit the Sendle ShipStation partner page and take advantage of a free upgrade to Sendle's Premium plan!

Sendle Requirements

Connection Requirements:

  • An active account with Sendle.

  • Billing details.

    You must enter this into the Sendle account before it can successfully connect to ShipStation.

Connect a Sendle account to ShipStation

To connect your Sendle account to ShipStation:

  1. Log in to your Sendle account.

    If you don't have a Sendle account yet, sign up on their Partner's page for ShipStation and receive a free upgrade to Sendle's Premium plan.

  2. Go to Account Settings.

  3. Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.

    Sendle Dangerous Goods section
  4. Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions.

    Click Claim access.

    Sendle register API form
  5. Copy your Sendle ID and API Key provided on the next page.

  6. Select the Sendle tile and click Connect.

    Sendle logo
  7. Enter your Sendle ID and API Key, and choose an Account Nickname to identify the carrier account in ShipStation.

  8. Click Connect.

Here's a quick preview of the process in action:

Sendle Connect demo

Available Features for the Sendle Integration

ShipStation's integration with Sendle supports the following standard features:

Common ShipStation Features

Domestic Services

Sendle Flat Rate

Package Options

Parcel

Satchel

Confirmation Options

No Authority to Leave

Authority to Leave

Sendle Additional Features

ShipStation's integration with Sendle allows for the following additional features:

Feature

Description

Scheduled Pickups

Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date.

See Sendle's page on Parcel pickups for more information and restrictions.

Contract rates

If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipStation shipments.

Door-to-door delivery

Sendle picks up all shipments based on the scheduled shipDate and the origin address of the shipFrom location in ShipStation

Insurance Cover Policy

Sendle includes cover for loss on all eligible parcels whether domestic or international for no extra charge.

Please review Sendle's Cover Policy outline for more details.

To learn how to file an insurance claim, please read the File a Claim section of our Insurance Options article.

International Shipping

You can now use Sendle to ship overseas with ShipStation.

When the destination is outside of Australia, ShipStation will print a CN22 form on a 4 x 6 inch label.

See Sendle's International Pickup article for more information on requirements for International pickup.

Label Messages

Label messages correspond to:

Label Message 1 = customer reference

Label Message 2 = receiver instructions (if blank defaults to confirmation type)

Label Message 3 = sender instructions (does not print on label)

Billing for Labels

Sendle generally bills users on Monday for the previous week’s shipping.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the Sendle Integration

  • Due to COVID-19-related flight restrictions, Sendle cannot process any shipments over 2KG to Zone 2 & 3 (essentially any country except New Zealand).

  • ShipStation will not create Sendle labels with a scheduled Ship Date of the current date. To allow for the pickup request to be sent to Sendle, all shipments will default to one business day ahead of the current date.

  • You can get rates for Sendle in the Order Details and Shipping Sidebar, but the Rate Calculator option is not available.

  • There may be a slight delay in label creation. It can take 5-10 seconds for Sendle to return a label PDF.

  • No returns, multi-package shipments, or end of day forms.

  • International Pickups require you to show your I.D. for the first 3 pickups. See Sendle's International Parcel Pickups Explained for full details on what you need.

  • Restricted items: Sendle shipments created in ShipStation must follow Sendle's shipment policies. Review their What can't I Sendle article for details.

  • Sendle's rates are not yet available in the Rate Calculator.

Sendle Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Why am I getting the error "Invalid Sendle ID or API Key" when trying to connect my Sendle account to ShipStation?

This error message is typically caused by one of two things:

  1. The Sendle ID or API Key was not entered properly. Please ensure that the values you enter in ShipStation match the Sendle ID and API Key provided by Sendle, and that there's no additional spaces before or after the values.

  2. Billing information has not been set up within the Sendle account. Log in to Sendle directly and check the Billing settings to ensure that billing information has been entered.

An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type

If your parcel weight is more than 500g, your dimensions also have to be over .002 cubic meters. This is when you would use Parcel as the package type.

Sendle: Shipments > 500g or with a Cubic Meter Volume > .002m must be shipped with the Parcel package type.

If your parcel weight is under 500g, your dimensions also need to be under .002 cubic meters. This is when you would use Satchel as the package type.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.