Details about ShipStation's Sendle integration. Includes requirements, connection process, features, and integration notes.
Our Sendle integration gives you all the features of Sendle and ShipStation to make ecommerce order fulfillment quick and easy.
As a ShipStation customer, take advantage of a free upgrade to Sendle Premium with no minimum requirements, no contracts or hidden fees while saving an extra $1 on standard pricing.
To sign up for a Sendle account, visit the Sendle ShipStation partner page and take advantage of a free upgrade to Sendle's Premium plan!
Connection Requirements:
An active account with Sendle.
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Billing details.
You must enter this into the Sendle account before it can successfully connect to ShipStation.
To connect your Sendle account to ShipStation:
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Log in to your Sendle account.
If you don't have a Sendle account yet, sign up on their Partner's page for ShipStation and receive a free upgrade to Sendle's Premium plan.
Go to Account Settings.
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Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.
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Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions.
Click Claim access.
Copy your Sendle ID and API Key provided on the next page.
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Select the Sendle tile and click Connect.
Enter your Sendle ID and API Key, and choose an Account Nickname to identify the carrier account in ShipStation.
Click Connect.
Here's a quick preview of the process in action:
ShipStation's integration with Sendle supports the following standard features:
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Common ShipStation Features
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ShipStation's integration with Sendle allows for the following additional features:
Feature |
Description |
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Scheduled Pickups |
Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date. See Sendle's page on Parcel pickups for more information and restrictions. |
Contract rates |
If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipStation shipments. |
Door-to-door delivery |
Sendle picks up all shipments based on the scheduled shipDate and the origin address of the shipFrom location in ShipStation |
Insurance Cover Policy |
Sendle includes cover for loss on all eligible parcels whether domestic or international for no extra charge. Please review Sendle's Cover Policy outline for more details. To learn how to file an insurance claim, please read the File a Claim section of our Insurance Options article. |
International Shipping |
You can now use Sendle to ship overseas with ShipStation. When the destination is outside of Australia, ShipStation will print a CN22 form on a 4 x 6 inch label. See Sendle's International Pickup article for more information on requirements for International pickup. |
Label Messages |
Label messages correspond to: Label Message 1 = customer reference Label Message 2 = receiver instructions (if blank defaults to confirmation type) Label Message 3 = sender instructions (does not print on label) |
Billing for Labels |
Sendle generally bills users on Monday for the previous week’s shipping. |
Due to COVID-19-related flight restrictions, Sendle cannot process any shipments over 2KG to Zone 2 & 3 (essentially any country except New Zealand).
ShipStation will not create Sendle labels with a scheduled Ship Date of the current date. To allow for the pickup request to be sent to Sendle, all shipments will default to one business day ahead of the current date.
You can get rates for Sendle in the Order Details and Shipping Sidebar, but the Rate Calculator option is not available.
There may be a slight delay in label creation. It can take 5-10 seconds for Sendle to return a label PDF.
No returns, multi-package shipments, or end of day forms.
International Pickups require you to show your I.D. for the first 3 pickups. See Sendle's International Parcel Pickups Explained for full details on what you need.
Restricted items: Sendle shipments created in ShipStation must follow Sendle's shipment policies. Review their What can't I Sendle article for details.
Sendle's rates are not yet available in the Rate Calculator.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Why am I getting the error "Invalid Sendle ID or API Key" when trying to connect my Sendle account to ShipStation? |
This error message is typically caused by one of two things:
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An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type |
If your parcel weight is more than 500g, your dimensions also have to be over .002 cubic meters. This is when you would use Parcel as the package type. |
Sendle: Shipments > 500g or with a Cubic Meter Volume > .002m must be shipped with the Parcel package type. |
If your parcel weight is under 500g, your dimensions also need to be under .002 cubic meters. This is when you would use Satchel as the package type. |