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Rakuten

Rakuten.com (formerly Buy.com) works seamlessly across mobile and desktop versions to connect buyers and sellers in a dynamic marketplace, complete with videos for product review and comparisons.

Requirements

Connection Requirements:

  • An active seller account with Rakuten.

Order Import Requirements:

  • Include a Ship To address.

  • Be paid for but not shipped.

  • Have not already been exported by another application or 3rd party service.

Connect a Rakuten store to ShipStation

Follow the steps below to connect your Rakuten store to ShipStation:

Note

This connection requires your Rakuten account's FTP credentials. If you do not know your Rakuten FTP credentials, please contact the Rakuten integration team at mpintegration@mail.rakuten.com so they can generate them for you.

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the Rakuten tile.

  5. Enter your Rakuten Seller ID, FTP Username and FTP Password, and choose if you want to use the Rakuten SKU instead of Reference ID for your product SKUs in ShipStation.

  6. Click Test Connection, then Connect if the test is successful.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Rakuten supports for the following standard features:

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark

Customer Emails
Red X mark

Customer Phone Numbers
Green checkmark

Requested Service
Green checkmark

Payment Method
Red X mark

Discounts
Red X mark

Identifies Gift Orders
Red X mark

Internal Notes
Red X mark

Notes from Buyer
Red X mark

Order Weight
Red X mark

Item Weight
Red X mark

Item Images
Red X mark

Item Options
Red X mark

Item Warehouse Location
Red X mark

Status Mappings

Status

Rakuten Status

Awaiting Payment

Not Supported

Awaiting Shipment

Paid

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark

Tracking Number
Green checkmark

Carrier
Green checkmark

Service
Green checkmark

Carrier Fee
Red X mark

Note to Buyer
Red X mark

Item Information
Green checkmark

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with Rakuten:

  • ShipStation is not able to send emails for Rakuten orders. All customer notifications will be handled by Rakuten.

  • Rakuten orders are only exposed to 3rd party applications and services a single time. If another service has already exported your Rakuten orders, they will not be available for ShipStation. Similarly, if you update the order in Rakuten after it's already imported into ShipStation, the updates will not be sent to ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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