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Rakuten

How to add a Rakuten store to ShipStation, what features are available, and other need-to-know details.

This article contains:

Rakuten.com (formerly Buy.com) works seamlessly across mobile and desktop versions to connect buyers and sellers in a dynamic marketplace, complete with videos for product reviews and comparisons.

Requirements

Connection Requirements:

  • An active seller account with Rakuten.

  • YourRakuten account's FTP credentials. If you do not know your Rakuten FTP credentials, contact the Rakuten integration team at mpintegration@mail.rakuten.com and have them generated.

Order Import Requirements:

  • Include a Ship To address.

  • Be paid for but not shipped.

  • Orders have not already been exported by another application or third-party service. ShipStation recommends that you do not connect your FTP to other apps that would import orders from Rakuten Marketplace.

Connect a Rakuten store to ShipStation

Follow the steps below to connect your Rakuten store to ShipStation:

Note

This connection requires your Rakuten account's FTP credentials. If you do not know your Rakuten FTP credentials, please contact the Rakuten integration team at mpintegration@mail.rakuten.com so they can generate them for you.

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the Rakuten tile.

  5. Enter your Rakuten Seller ID, FTP Username and FTP Password, and choose if you want to use the Rakuten SKU instead of Reference ID for your product SKUs in ShipStation.

  6. Click Test Connection, then Connect if the test is successful.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration with Rakuten supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark. Unsupported feature. No.

Customer Emails
Red X mark. Unsupported feature. No.

Customer Phone Numbers
Green checkmark. Supported feature. Yes.

Requested Service
Green checkmark. Supported feature. Yes.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Red X mark. Unsupported feature. No.

Identifies Gift Orders
Red X mark. Unsupported feature. No.

Internal Notes
Red X mark. Unsupported feature. No.

Notes from Buyer
Red X mark. Unsupported feature. No.

Order Weight
Red X mark. Unsupported feature. No.

Item Weight
Red X mark. Unsupported feature. No.

Item Images
Red X mark. Unsupported feature. No.

Item Options
Red X mark. Unsupported feature. No.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

Status

Rakuten Status

Awaiting Payment

Not Supported

Awaiting Shipment

Paid

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Green checkmark. Supported feature. Yes.

Carrier
Green checkmark. Supported feature. Yes.

Service
Green checkmark. Supported feature. Yes.

Carrier Fee
Red X mark. Unsupported feature. No.

Note to Buyer
Red X mark. Unsupported feature. No.

Item Information
Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Keep this in mind about ShipStation's integration with Rakuten:

  • ShipStation is not able to send emails for Rakuten orders. All customer notifications will be handled by Rakuten.

  • Rakuten orders are only exposed to third-party applications and services a single time. If another service has already exported your Rakuten orders, they will not be available for ShipStation. Similarly, if you update the order in Rakuten after it's already imported into ShipStation, the updates will not be sent to ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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