How to add a Rakuten store to ShipStation, what features are available, and other need-to-know details.
Rakuten.com (formerly Buy.com) works seamlessly across mobile and desktop versions to connect buyers and sellers in a dynamic marketplace, complete with videos for product reviews and comparisons.
An active seller account with Rakuten.
YourRakuten account's FTP credentials. If you do not know your Rakuten FTP credentials, contact the Rakuten integration team at firstname.lastname@example.org and have them generated.
Order Import Requirements:
Include a Ship To address.
Be paid for but not shipped.
Orders have not already been exported by another application or third-party service. ShipStation recommends that you do not connect your FTP to other apps that would import orders from Rakuten Marketplace.
Follow the steps below to connect your Rakuten store to ShipStation:
This connection requires your Rakuten account's FTP credentials. If you do not know your Rakuten FTP credentials, please contact the Rakuten integration team at email@example.com so they can generate them for you.
Select the Rakuten tile.
Enter your Rakuten Seller ID, FTP Username and FTP Password, and choose if you want to use the Rakuten SKU instead of Reference ID for your product SKUs in ShipStation.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration with Rakuten supports the following standard features:
Common ShipStation Features
Sent with Shipment Update
Keep this in mind about ShipStation's integration with Rakuten:
ShipStation is not able to send emails for Rakuten orders. All customer notifications will be handled by Rakuten.
Rakuten orders are only exposed to third-party applications and services a single time. If another service has already exported your Rakuten orders, they will not be available for ShipStation. Similarly, if you update the order in Rakuten after it's already imported into ShipStation, the updates will not be sent to ShipStation.