OpenCart

How to add an OpenCart store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

OpenCart is a free, open-source, self-hosted, shopping-cart platform. With their plug-ins and friendly GUI (graphical user interface), build and customize your ecommerce store without any programming experience. As an OpenCart partner, ShipStation pulls in weight, images, and item options from OpenCart orders. Plus, we support internal and buyer notes, along with gift messages.

OpenCart Requirements

Connection Requirements:

  • An active account with OpenCart (version 1.5.1 - 3.0.2.0).

  • The ShipStation module installed in the OpenCart folder.

  • The ShipStation Key and ShipStation Verification Key from the ShipStation Config module.

  • Your OpenCart URL.

Scope of Support

Installing the module to the OpenCart folder is beyond ShipStation's scope of support. We recommend you contact your store developer or OpenCart Support if you need assistance with the module installation process, as the process can differ based on the unique configuration of other OpenCart files.

Order Import Requirements:

  • Include a Ship To address.

Connect an OpenCart store to ShipStation

Follow the steps below to connect your OpenCart store to ShipStation:

  1. Select the OpenCart tile.

    Opencart logo
  2. Select Your OpenCart Version from the dropdown.

  3. Download the ShipStation module linked in the first step in the connection window.

  4. Use an FTP program to extract the module to your OpenCart folder.

  5. Modify the chmod on the shipstation/config.php file to 777.

  6. Log in to your OpenCart admin site.

  7. Go to Extensions, then Modules.

    Opencart extensions menu with Module option highlighted.
  8. Click Install next to the ShipStation module.

  9. Click Edit next to the ShipStation module.

    Opencart extensions list with the Edit link for ShipStation option highlighted.
  10. Copy the ShipStation Key and ShipStation Verification Key from this page. If they are not present, click Generate New Keys to create them.

    Opencart extensions modules with arrow pointing to Generate New Keys button.
  11. Back in ShipStation, enter the ShipStation Key, ShipStation Verification Key, and OpenCart URL, then map any custom statuses if needed.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for OpenCart Integration

ShipStation's integration with OpenCart supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

OpenCart Status

Awaiting Payment

Pending

Awaiting Shipment

Processing

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Mapped

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Red X mark. Unsupported feature. No.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Additional Features

ShipStation's integration with OpenCart allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the OpenCart store's server uses UTC as the timezone. If your OpenCart account uses a different server timezone, define it in the store's settings.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the OpenCart Integration

Keep this in mind about ShipStation's integration with OpenCart:

  • ShipStation is not able to guarantee compatibility with any other third-party OpenCart modules. If a module changes the folder structure of your OpenCart site, that may prevent ShipStation from being able to import orders.

OpenCart Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why is the Order Date in ShipStation different from the Order Date in OpenCart?

This usually occurs because the OpenCart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

Update the store's settings so the store is using the same timezone as the server your OpenCart store is hosted on.

Why are certain orders placed late in the day not importing into ShipStation?

Similar to the issue above, this typically occurs because the OpenCart server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

Update the store's settings so the store is using the same timezone as the server your OpenCart store is hosted on.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information