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Groupon

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ShipStation Content Team

Updated

Groupon integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Groupon account with each order's shipment details as soon as you create each label.

Groupon Requirements

Connection Requirements:

Order Import Requirements:

  • Include a Ship To address.

  • Orders have not already been exported from Groupon.

Connect a Groupon marketplace account to ShipStation

To connect your Groupon account to ShipStation:

  1. Log in to your Groupon marketplace account.

  2. Go to Account Settings, then Preferences. Your Supplier ID is Iisted at the top of the page.

    Tip

    Your Groupon account manager can also provide you with the Supplier ID.

  3. Click here to access your Groupon access tokens.

  4. Enter a New Token Label, and click Create Token.

  5. Open a new tab or browser window and log in to your ShipStation account.

  6. Go to Account Settings.

    sssettings.png

  7. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  8. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  9. Select Groupon.

    Image: Groupon logo. Button that reads, Connect

  10. Enter your Groupon Supplier ID and Token.

  11. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Groupon

The ShipStation integration with Groupon supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Red X mark. Unsupported feature. No.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Weight

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Groupon Status

Awaiting Payment

Not Supported

Awaiting Shipment

Open

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Groupon with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Features for Groupon

The ShipStation integration with Groupon allows for the following additional features:

Feature

Description

Custom Fields

  • ShipStation will map Supplier into CustomField1.

  • ShipStation will import the Parent Order ID as Custom Field 2. Groupon requires that all orders with the same Parent Order ID be combined for shipment.

Groupon Packing Slips

When you connect your Groupon store to ShipStation, ShipStation will create two custom packing slip templates (one 4" x 6", one 8.5" x 11") to be used for your Groupon shipments.

Support-Enabled Features for Groupon

Beyond the features above, the following settings can be enabled for your Groupon integration by the ShipStation User Success team.

Feature

Description

Custom Fields

Map up to two additional Custom Fields for a Groupon store. Available custom fields are:

  • PO Number

  • CI Line Item ID (Line Item # listed in Commerce Interface)

  • Fulfillment Line Item ID

Import Bom SKU

Enable this setting to import the Bom SKU (the Seller SKU for the product) as the product SKU. By default, ShipStation will import the UPC as product SKU.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import the weight for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Groupon Integration Notes

  • Groupon marketplace orders are only exposed to ShipStation a single time. If you update the order in Groupon after it's already imported into ShipStation, the updates will not be sent to ShipStation.

  • ShipStation will only import Groupon orders that have not already been exported. If another third-party service is exporting Groupon orders, that will prevent ShipStation from receiving them.

  • Groupon no longer supports "1st party accounts." If you were previously using a Groupon 1st Party account, ensure your Ship From Locations and packing slips in ShipStation no longer include the Groupon 1st Party account return address. All Groupon marketplace returns should be directed to your official return address.

Groupon Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Groupon order is not importing into ShipStation.

The most common reason why an order does not import into ShipStation is that it's already listed as Exported in Groupon.

This can happen if you have another third-party service connected to Groupon that is exporting the order, or it can happen if you run a manual export from within Groupon.

If you're not sure how your Groupon orders are being exported prior to ShipStation attempting to fetch them, we recommend you contact Groupon directly to investigate who's getting your data first.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import the weight for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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