Shift4Shop (formerly 3dcart)

How to add a Shift4Shop store to ShipStation, what features are available, and other need-to-know details.

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Shift4Shop Requirements

Connection Requirements:

  • An active Shift4Shop account.

  • Shift4Shop username and password.

Order Import Requirements:

  • Orders must contain physical products that need to be shipped.

  • ShipStation only imports Shift4Shop products if the ShipmentID matches the ItemShipmentID.

Connect a Shift4Shop store to ShipStation

To connect your Shift4Shop store to ShipStation:

  1. Log in to your Shift4Shop account.

  2. Click Modules in the left-hand sidebar.

    Shift4Shop sidemenu with Modules option highlighted.
  3. Locate the REST API, and Enable it if it's not already enabled.

    Shift4shop rest api with Enabled icon highlighted.
  4. Click Settings for the REST API.

    3dcart rest API with Settings button highlighted.
  5. On the REST API page that opens, click the Add button in the upper-right-hand corner:

    Shift4Shop rest api menu with arrow pointing to add button.
  6. Enter 9ff5a12b310ec4ea9d22666ecaf249d8 as the Public Key and click Save.

    Shift4Shop Public Key field highlighted with arrow pointing to Save button.
  7. Click Authorize in the window that appears.

    Shift4Shop Rest API with arrow pointing to Authorize button.
  8. A ShipStation window will pop up and request you log in to your ShipStation account, if you're not already logged in. If no popup appears, make sure to disable any popup blockers on your browser.

  9. Select your Product Weight Units from the drop-down menu.

    Connect Shift4Shop Store with product weight units drop-down menu highlighted.
  10. Click Connect.

    Shift4Shop Connect form with Connect button highlighted.

After you've completed the above steps, your Shift4Shop store will be connected to ShipStation.

Available Features for Shift4Shop Integration

ShipStation's integration with Shift4Shop supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

3dcart Status

Awaiting Payment

Unpaid

Awaiting Shipment

New, Processing

Shipped

Shipped

Cancelled

Cancel

On Hold

Hold

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Red X mark. Unsupported feature. No.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

Additional Features for the Shift4Shop Integration

ShipStation's integration with Shift4Shop allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the Shift4Shop store's server uses UTC as the timezone. If your Shift4Shop account uses a different server timezone, define it in the store's settings.

Imports orders with multiple Ship To addresses

If a Shift4Shop order has more than one Ship To address, ShipStation will create multiple orders based on the Ship To address.

Shift4Shop Support-Enabled Additional Features

In addition to the features listed above, enable the following settings for your Shift4Shop store via the ShipStation User Success team.

Feature

Description

Custom Fields

Custom Fields: Up to three Custom Fields can be mapped for a Shift4Shop store. Available custom fields are as follows:

  • Order Status

  • Payment Method

Use Buyer Email As Username

By default, ShipStation will identify Shift4Shop customers based on User ID first, then Email address if no User ID is available. If this setting is enabled, ShipStation will only identify customers based on email address.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Shift4Shop Integration

  • A Ship To Phone Number is required when sending shipment updates to Shift4Shop. If a Ship To Phone Number is not listed in the order information, ShipStation will use a substitute phone number of 000-000-0000.

  • ShipStation does not submit a carrier or service to Shift4Shop when sending the shipment update. Shift4Shop will determine the carrier based on the requested service.

  • Shift4Shop only allows a single ShipStation connection. For example, if your Shift4Shop store is connected to a US account but you also ship from Canada, you will not be able to add your Shift4Shop to the Canadian account, too.

Shift4Shop Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why is the Order Date in ShipStation different than the Order Date in Shift4Shop?

This usually occurs because the Shift4Shop server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

Update the store's settings so the store is using the same timezone as the server your Shift4Shop store is hosted on.

Why are certain orders placed late in the day not importing into ShipStation?

Similar to the issue above, this typically occurs because the Shift4Shop server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

Update the store's settings so that the store is using the same timezone as the server your Shift4Shop store is hosted on.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information