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  3. Carriers D-F

DX

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ShipStation Content Team

Updated

DX collects, transports, and delivers parcels, packages, and consignments of every size, weight and shape for business customers throughout the UK and the Republic of Ireland. ShipEngine's integration with DX, available to UK-based ShipStation accounts, allows you to create labels for domestic shipments within the UK and international shipments to Ireland.

Interested in a DX account? Visit the DX sales page to get started!

DX Integration Requirements

Connection Requirements:

  • A UK-based ShipStation account

  • An active account with DX

  • Your DX account number, username, password

Connect a DX Account to ShipStation

To connect your DX account to ShipStation:

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Your Carrier Accounts tab.

    AddCarrierAccounts.png

  4. Click the Add Carrier button.

    AddCarrier.png

  5. Select DX and click Connect.

    D X logo. Button that reads, Connect

  6. Enter your DX Username, Password, and Account Number, and choose an Account Nickname for you to identify the carrier account in ShipStation.

    SET_SHP_CUI_DX.png

  7. Click Connect.

Available Features for DX

The ShipStation integration with DX supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Green checkmark. Supported feature. Yes.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Available Services & Package Types

DX Domestic Services

  • Secure Flex Next day

  • Secure Flex Premium 1

  • Secure Flex Premium 1030

  • Secure Flex AIR

  • Secure Flex AIR Premium 1

  • Secure Business Next day

  • Secure Business Premium 1

  • Secure Business Premium 1030

  • Secure Business Premium 12

  • Secure Business Premium 9

  • Secure Business AIR

  • Secure Business AIR Premium 1

  • Secure Business AIR Premium 12

  • Secure Business Next day

DX International Services

  • Secure Business Next day

  • Secure Flex Next day

  • Secure Flex Premium 1

  • Secure Flex Premium 1030

  • Secure Flex AIR

  • Secure Flex AIR Premium 1

  • Secure Business Next day

  • Secure Business Premium 1

  • Secure Business Premium 1030

  • Secure Business Premium 12

  • Secure Business Premium 9

  • Secure Business AIR

  • Secure Business AIR Premium 1

  • Secure Business AIR Premium 12

DX Package Types

  • Package

  • Custom Packages

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

DX Integration Notes

  • You can only void DX labels up to 23:59 on the date the label was created. Attempts after that will receive an Unable to Void Label message.

  • The ShipStation integration with DX does not support third-party billing.

  • DX international shipping is only between Ireland and Great Britain.

Troubleshooting Tips for DX

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error Message: The Secure Flex Next Day is not available in this Account. The available Services: Secure Flex Next Day (Generic).

What it means: This error can show up even when you have Secure Flex Next Day service on your account. Because DX users only have certain confirmation types available in their DX agreement, the label will be blocked if you try to use a confirmation type not in your DX contract.

What to do: Change the confirmation type to another option available and you should be able to create a label.

If you try to ship using Neighbourhood Signature and Mandatory Signature and get an error, check with your DX contact to confirm that these options are enabled on your contract.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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