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Volo Commerce

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ShipStation Content Team

Updated

Volo provides an end-to-end ecommerce software platform, a reporting platform and services to grow your sales and profits on Amazon, eBay, OnBuy, and more. ShipStation notifies Volo for each order shipped, keeping Volo up to date while you continue to use all the order and inventory management options Volo has to offer.

Volo Commerce Requirements

Connection Requirements:

  • An active account with Volo Commerce

  • Your Volo account username, password, and API Key

  • An API user set up in Volo Commerce. Review Volo's article about how to create a user for the API to learn how.

Order Import Requirements:

  • Must include a Ship To address

Connect a Volo Commerce store to ShipStation

To connect Volo Commerce to ShipStation:

  1. Log into Volo Origin.

  2. Create an API user in Volo's Maintenance tab.

    Review Volo's help article for steps on how to create a User for the API in Volo.

  3. Open a web browser and log in to your ShipStation account.

  4. Go to Account Settings.

    sssettings.png

  5. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  6. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  7. Select Volo Commerce.

    Volo Commerce logo. Button that reads, Connect

  8. Enter the Username, Password, and API Key for the API user into ShipStation.

  9. Click Connect.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Volo Commerce

ShipStation's integration to Volo Commerce supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Green checkmark. Supported feature. Yes.

Order Status Mapping

ShipStation Status

Volo Delivery Status

Awaiting Payment

Not Supported

Awaiting Shipment

Waiting for Delivery

Shipped

Not Supported

Cancelled

Cancelled

On Hold

Not Supported

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Volo Commerce with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Volo Commerce Integration Notes

  • With the exception of orders cancelled in Volo Commerce, all orders will be treated as Awaiting Shipment in ShipStation. ShipStation cannot recognize if a Volo Commerce order was shipped through an alternate service.

  • ShipStation does not import order tax amounts from Volo Commerce.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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