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Purolator from ShipStation

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ShipStation Content Team

Updated

With Purolator from ShipStation you can start creating domestic Purolator labels as soon as you activate ShipStation Carriers. You do not need to open your own Purolator account to connect to ShipStation. Purolator from ShipStation is available to ShipStation accounts based in Canada.

Purolator from ShipStation Requirements

  • A ShipStation account based in Canada

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Activate ShipStation Carriers

Activating ShipStation Carriers requires adding your label payment method and agreeing to the carrier's Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Get Started button.

    Carriers settings with arrow pointing to Get Started button

    The list of carriers you see will differ depending on your account's home country.

  4. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.

Go to Settings > Shipping > Carriers and click the Update button.

ShipStation Carriers settings showing a notification banner for new services and the Update button selected

Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.

Available Features for Purolator from ShipStation

Purolator from ShipStation supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission

ICON_greyminus.png

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

ICON_greyminus.png

End of Day (PDF)

ICON_greyminus.png

Label Branding

ICON_redx.png

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

ICON_redx.png

Multiple Accounts

ICON_redx.png

Additional Features for Purolator from ShipStation

Purolator from ShipStation allows for the following additional features:

Feature

Description

File a Claim for lost or damaged shipments.

You can file a claim for lost or damaged shipments with Purlator using the Purolator Claim form or their Virtual Assistant.

You can submit a claim without an account number by using an asterisk * in the form's account number field.

Schedule a Pickup

You can now schedule Purolator pickups directly in ShipStation using the in app pickup scheduler.

If needed, you can also cancel a previously scheduled pickup in ShipStation.

Available Services & Package Types

Purolator Domestic Services

  • Purolator Express 9 AM

  • Purolator Express 10:30 AM

  • Purolator Express

  • Purolator Express Evening

  • Purolator Ground

  • Purolator Ground 9 AM

  • Purolator Ground 10:30 AM

  • Purolator Ground Evening

Purolator Package Types

  • Package

    ShipStation API users: You must use the packageCode customerpackage with this carrier.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Notes about Purolator from ShipStation

  • Purolator from ShipStation does not support third-party billing.

  • Purolator from ShipStation does not allow shipping dangerous goods or shipments containing liquids. If you need to ship dangerous goods or liquids with Purolator, you must contact Purolator to start your own account, which you can then use with ShipStation.

  • You cannot void Purolator from ShipStation labels after midnight EST of the day following the Ship Date. For example, if you create a label on Tuesday and need to void it, you must do so before 12 am EST Wednesday. After that, you will not be able to void in ShipStation. If you were unable to void a label in the required time frame, please contact ShipStation support for further assistance.

  • Purolator from ShipStation does not support scheduling pickups in the ShipStation app.

  • ShipStation API users cannot use the normal "packageCode" package with this carrier.

    Instead, use the following API code for package: customerpackage

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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