Australia Post MyPost Business

Australia Post is the national trusted carrier for e-commerce in Australia. Australia Post has partnered with ShipStation so you can connect your MyPost Business account and create both domestic and international MPB labels through ShipStation. A MyPost Business account is free to set up and gives you access to volume-based savings on domestic and international shipping.

Interested in starting a MyPost Business account? Go to the MPB sign-up page to begin!

MyPost Business Requirements

Connection Requirements:

  • An active account with Australia Post MyPost Business.

  • MyPost Business API Token (the Merchant Token).

  • MyPost Business Payment Method.

Connect a MyPost Business Account to ShipStation

To connect your MyPost Business account to ShipStation:

  1. Select the MyPost Business tile and click Connect.

    Australia Post MyPost Business logo. Button that reads, Connect
  2. Enter your MyPost Business Merchant Token. See Australia Post's guide to finding your MyPost Business API token.

  3. Select your Payment Method:

    • Charge to merchant's MyPost Business Credit Account: Australia Post will bill your MPB label charges on a single invoice.

    • Charge to credit or debit card saved on merchant's MyPost Business Account: Your credit or debit card will be charged by Australia Post for each individual MPB label you create (even when creating labels in batches).

      Payment Method dropdown menu open in Australia Post MyPost Business connection window.
  4. Click Connect.

MyPost Business Available Features

ShipStation's integration with Australia Post MyPost Business supports the following standard features:

Additional Features for MyPost Business

ShipStation's integration with Australia Post MyPost Business allows for the following additional features:

Feature

Description

Ship Dates near Public Holidays

Order labels will automatically set the ship date to the next available ship date if it was created on a public holiday.

Signature Required confirmation option

Australia Post MyPost Business adds a surcharge (Domestic: $2.95, International: $5.50) when you add the Signature Required confirmation type.

Find details about the Signature Required surcharge in this PDF of the MyPost Business postage rates guide.

Carrier Insurance

Australia Post MyPost Business lets you add carrier insurance for domestic and international shipments. See the section called Extra Cover on their Features and Extras page. The cost is $0 to insure shipments valued up to $100 and $4 per $100 after up to $5000.

Rates include GST

Australia Post MyPost Business rates include Goods and Services Tax (GST).

*Void Labels

To void a label, log in to your MyPost Business account portal.

Include Australia MyPost Business branding on labels

You can choose to print the Australia Post MyPost Business on your labels.

Go to Settings > Shipping > Carriers > Your Carriers and edit the carrier settings for your Australia Post MyPost Business account. Check the box to enable branding.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About the MyPost Business Integration

  • Australia Post MyPost Business does not support test labels.

  • You cannot void labels through ShipStation. To void a label, you must log in to your MyPost Business account portal.

  • ShipStation does not automatically print 4 labels per sheet. However, you can use this workaround using PDFs in Adobe Acrobat.

  • You cannot book an Australia Post MyPost Business (MPB) pickup in ShipStation directly.

    Instead, after you have created the labels in ShipStation from the MPB portal (you must be logged in to your MPB account), go to the Book a Pickup tab on MyPost Business for your shipments.

    The MyPost Business admin page is displayed and Book a Pickup is selected.

    Make sure to specify how many shipments you have in the Number of items drop-down within the form. Depending on the shipment cut-off time, you can either book for the same-day or next-day delivery.

    The drop-down menu for selecting the number of items is highlighted.
  • Pickups can be scheduled for a maximum of 100 shipments. If you need more than 100 shipments collected, you must schedule more than one pickup.

  • To cancel a scheduled pickup, you must contact MyPost Business Support to process the cancelation and refunds.

  • You cannot ship dangerous goods with Australia Post MyPost Business.

Troubleshooting Tips for MyPost Business Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Unable to pay for the order using the STORED_PAYMENT payment method. Merchant may need to update payment details. (Generic)

What it means: The card used in your Australia Post MyPost Business Portal is blocked by the card issuer.

What to do: There are a few ways to resolve this:

  • Delete the card in your Australia Post MyPost Business Portal, add the card back to the account, log back into ShipStation, and attempt to create a label again.

  • Call the card issuer and ask them to “whitelist” Australia Post MyPost Business as a merchant to process payments.

  • Delete the card in your Australia Post MyPost Business Portal and add a different card.

Error: The unit Value must be at least 1

What it means: This error means the customs declaration item value for one of the items is less than $1.

What to do: Make sure that the Item Value in the customs description is set to at least $1.

Error: The product ID is not available.

What it means: This error can refer to several issues including, but not limited to:

  • Using a shipping service that is not available to the destination country

  • Invalid name entered

  • Incorrect/invalid email address given

  • Incorrect/invalid mobile phone number given

The first issue may occur if you are attempting to create a label with Economy Air service from Australia to Canada. Economy Air service is currently suspended to Canada and the US. You must select a different service to ship to these destinations.

The AU Post website is routinely updated with new information regarding the impacts to deliveries as a result of COVID-19.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.