Australia Post MyPost Business

Australia Post is the national trusted carrier for eCommerce in Australia. Australia Post has partnered with ShipStation so you can connect your MyPost Business account and create MPB labels in ShipStation. A MyPost Business account is free to set up and gives you access to volume-based savings on domestic and international shipping.

MyPost Business Requirements

Connection Requirements:

  • An active account with Australia Post MyPost Business

  • MyPost Business Partner Token

Connect a MyPost Business Account to ShipStation

To connect your MyPost Business account to ShipStation:

  1. Select the CARRIER tile and click Connect.

    tile_mypostbusiness.png
  2. Enter your MyPost Business Partner Token.

  3. Click Connect.

MyPost Business Available Features

ShipStation's integration with Australia Post MyPost supports the following standard features:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details About the MyPost Business Integration

  • You cannot ship dangerous goods with AU Post MyPost Business.

  • To cancel a scheduled pickup, you must contact MyPost Business Support to process the cancelation and refunds.

  • You are unable to void labels within ShipStation. To void a label, you must log into the MPB portal.

Troubleshooting Tips for AU Post MyPost Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

ERROR: The unit Value must be at least 1

This error means the customs declaration item value for one of the items is less than $1.

To resolve this error, make sure that the Item Value in the customs description is set to at least $1.

ERROR: The product ID is not available.

This error can refer to several issues including, but not limited to:

  • Using a product that is not available to the destination Country selected

  • Invalid name entered

  • incorrect/invalid email address given

  • incorrect/invalid mobile phone number given

The first issue may occur if a merchant creates a label with Economy Air service from AU to Canada. Economy Air service is currently suspended to Canada and USA so you may need to select a different service if needing to send to these destinations.

The AU Post website is routinely updated with new information regarding the impacts to deliveries as a result of COVID-19.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.