Australia Post is the national trusted carrier for eCommerce in Australia. Australia Post has partnered with ShipStation so you can connect your MyPost Business account and create MPB labels in ShipStation. A MyPost Business account is free to set up and gives you access to volume-based savings on domestic and international shipping.
Connection Requirements:
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An active account with Australia Post MyPost Business.
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MyPost Business API Token (the Merchant Token).
To connect your MyPost Business account to ShipStation:
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Select the CARRIER tile and click Connect.
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Enter your MyPost Business Merchant Token. See Australia Post's guide to finding your MyPost Business API token.
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Select your Payment Method:
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Charge to merchant's MyPost Business Credit Account: Australia Post will bill your MPB label charges on a single invoice.
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Charge to credit or debit card saved on merchant's MyPost Business Account: Your credit or debit card will be charged by Australia Post for each individual MPB label you create (even when creating labels in batches).
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Click Connect.
ShipStation's integration with Australia Post MyPost supports the following standard features:
ShipStation's integration with Australia Post MyPost Business allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Signature Required confirmation option |
Australia Post MyPost Business adds a surcharge (Domestic: $2.95, International: $5.50) when you select Signature Required for confirmation in ShipStation. Find details about the Signature Required surcharge in this PDF of the MyPost Business postage rates guide. |
|
Carrier Insurance |
Australia Post MyPost Business lets you add carrier insurance for domestic and international shipments. See the section called Extra Cover on their Features and Extras page. The cost is $0 to insure shipments valued up to $100, and $4 per $100 after, up to $5000. |
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You cannot ship dangerous goods with AU Post MyPost Business.
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To cancel a scheduled pickup, you must contact MyPost Business Support to process the cancelation and refunds.
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You cannot void labels within ShipStation. To void a label, you must log in to your MyPost Business account portal.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
ERROR: The unit Value must be at least 1 |
This error means the customs declaration item value for one of the items is less than $1. To resolve this error, make sure that the Item Value in the customs description is set to at least $1. |
|
ERROR: The product ID is not available. |
This error can refer to several issues including, but not limited to:
The first issue may occur if a merchant creates a label with Economy Air service from AU to Canada. Economy Air service is currently suspended to Canada and USA so you may need to select a different service if needing to send to these destinations. The AU Post website is routinely updated with new information regarding the impacts to deliveries as a result of COVID-19. |