Australia Post is the national trusted carrier for eCommerce in Australia. Australia Post has partnered with ShipStation so you can connect your MyPost Business account and create MPB labels in ShipStation. A MyPost Business account is free to set up and gives you access to volume-based savings on domestic and international shipping.
Connection Requirements:
An active account with Australia Post MyPost Business
MyPost Business Partner Token
You cannot ship dangerous goods with AU Post MyPost Business.
To cancel a scheduled pickup, you must contact MyPost Business Support to process the cancelation and refunds.
You are unable to void labels within ShipStation. To void a label, you must log into the MPB portal.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
ERROR: The unit Value must be at least 1 |
This error means the customs declaration item value for one of the items is less than $1. To resolve this error, make sure that the Item Value in the customs description is set to at least $1. |
ERROR: The product ID is not available. |
This error can refer to several issues including, but not limited to:
The first issue may occur if a merchant creates a label with Economy Air service from AU to Canada. Economy Air service is currently suspended to Canada and USA so you may need to select a different service if needing to send to these destinations. The AU Post website is routinely updated with new information regarding the impacts to deliveries as a result of COVID-19. |