Australia Post is the national trusted carrier for e-commerce in Australia. Australia Post has partnered with ShipStation so you can connect your MyPost Business account and create both domestic and international MPB labels through ShipStation. A MyPost Business account is free to set up and gives you access to volume-based savings on domestic and international shipping.
Interested in starting a MyPost Business account? Go to the MPB sign-up page to begin!
Connection Requirements:
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An active account with Australia Post MyPost Business.
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MyPost Business API Token (the Merchant Token).
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MyPost Business Payment Method.
To connect your MyPost Business account to ShipStation:
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Select the MyPost Business tile and click Connect.
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Enter your MyPost Business Merchant Token. See Australia Post's guide to finding your MyPost Business API token.
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Select your Payment Method:
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Charge to merchant's MyPost Business Credit Account: Australia Post will bill your MPB label charges on a single invoice.
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Charge to credit or debit card saved on merchant's MyPost Business Account: Your credit or debit card will be charged by Australia Post for each individual MPB label you create (even when creating labels in batches).
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Click Connect.
ShipStation's integration with Australia Post MyPost Business supports the following standard features:
ShipStation's integration with Australia Post MyPost Business allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Ship Dates near Public Holidays |
Order labels will automatically set the ship date to the next available ship date if it was created on a public holiday. |
|
Signature Required confirmation option |
Australia Post MyPost Business adds a surcharge (Domestic: $2.95, International: $5.50) when you add the Signature Required confirmation type. Find details about the Signature Required surcharge in this PDF of the MyPost Business postage rates guide. |
|
Carrier Insurance |
Australia Post MyPost Business lets you add carrier insurance for domestic and international shipments. See the section called Extra Cover on their Features and Extras page. The cost is $0 to insure shipments valued up to $100, and $4 per $100 after, up to $5000. |
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Rates include GST |
Australia Post MyPost Business rates include Goods and Services Tax (GST). |
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*Void Labels |
To void a label, log in to your MyPost Business account portal. |
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Australia Post MyPost Business does not support test labels.
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You cannot void labels through ShipStation. To void a label, you must log in to your MyPost Business account portal.
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ShipStation does not automatically print 4 labels per sheet. However, you can use this workaround using PDFs in Adobe Acrobat.
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You cannot book an Australia Post MyPost Business (MPB) pickup in ShipStation directly.
Instead, after you have created the labels in ShipStation from the MPB portal (you must be logged in to your MPB account), go to the Book a Pickup tab on MyPost Business for your shipments.
Make sure to specify how many shipments you have in the Number of items drop-down within the form. Depending on the shipment cut-off time, you can either book for the same-day or next-day delivery.
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Pickups can be scheduled for a maximum of 100 shipments. If you need more than 100 shipments collected, you must schedule more than one pickup.
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To cancel a scheduled pickup, you must contact MyPost Business Support to process the cancelation and refunds.
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You cannot ship dangerous goods with Australia Post MyPost Business.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
|
Error: Unable to pay for the order using the STORED_PAYMENT payment method. Merchant may need to update payment details. (Generic) |
What it means: The card used in your Australia Post MyPost Business Portal is blocked by the card issuer. What to do: There are a few ways to resolve this:
|
|
Error: The unit Value must be at least 1 |
What it means: This error means the customs declaration item value for one of the items is less than $1. What to do: Make sure that the Item Value in the customs description is set to at least $1. |
|
Error: The product ID is not available. |
What it means: This error can refer to several issues including, but not limited to:
The first issue may occur if you are attempting to create a label with Economy Air service from Australia to Canada. Economy Air service is currently suspended to Canada and the US. You must select a different service to ship to these destinations. The AU Post website is routinely updated with new information regarding the impacts to deliveries as a result of COVID-19. |